{"id":"https://openalex.org/W2139056576","doi":"https://doi.org/10.1080/17517575.2012.763189","title":"An analytical approach to customer requirement information processing","display_name":"An analytical approach to customer requirement information processing","publication_year":2013,"publication_date":"2013-03-18","ids":{"openalex":"https://openalex.org/W2139056576","doi":"https://doi.org/10.1080/17517575.2012.763189","mag":"2139056576"},"language":"en","primary_location":{"id":"doi:10.1080/17517575.2012.763189","doi":"https://doi.org/10.1080/17517575.2012.763189","is_oa":false,"landing_page_url":"https://doi.org/10.1080/17517575.2012.763189","pdf_url":null,"source":{"id":"https://openalex.org/S24861202","display_name":"Enterprise Information Systems","issn_l":"1751-7575","issn":["1751-7575","1751-7583"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-d","fnege-3","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Enterprise Information Systems","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111867713","display_name":"Zude Zhou","orcid":"https://orcid.org/0000-0001-9257-7154","observed_orcids":["https://orcid.org/0000-0001-9257-7154"]},"institutions":[{"id":"https://openalex.org/I196699116","display_name":"Wuhan University of Technology","ror":"https://ror.org/03fe7t173","country_code":"CN","type":"education","lineage":["https://openalex.org/I196699116"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zude Zhou","raw_affiliation_strings":["School of Information Engineering, Wuhan University of Technology, Wuhan, 430070, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Engineering, Wuhan University of Technology, Wuhan, 430070, China","institution_ids":["https://openalex.org/I196699116"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009071850","display_name":"Zheng Xiao","orcid":"https://orcid.org/0000-0001-5085-2170","observed_orcids":["https://orcid.org/0000-0001-5085-2170"]},"institutions":[{"id":"https://openalex.org/I196699116","display_name":"Wuhan University of Technology","ror":"https://ror.org/03fe7t173","country_code":"CN","type":"education","lineage":["https://openalex.org/I196699116"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Zheng Xiao","raw_affiliation_strings":["School of Information Engineering, Wuhan University of Technology, Wuhan, 430070, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Engineering, Wuhan University of Technology, Wuhan, 430070, China","institution_ids":["https://openalex.org/I196699116"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100414577","display_name":"Quan Liu","orcid":"https://orcid.org/0000-0002-9036-0290","observed_orcids":["https://orcid.org/0000-0002-9036-0290"]},"institutions":[{"id":"https://openalex.org/I196699116","display_name":"Wuhan University of Technology","ror":"https://ror.org/03fe7t173","country_code":"CN","type":"education","lineage":["https://openalex.org/I196699116"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Quan Liu","raw_affiliation_strings":["School of Information Engineering, Wuhan University of Technology, Wuhan, 430070, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Engineering, Wuhan University of Technology, Wuhan, 430070, China","institution_ids":["https://openalex.org/I196699116"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091654425","display_name":"Qingsong Ai","orcid":"https://orcid.org/0000-0003-4283-2289","observed_orcids":["https://orcid.org/0000-0003-4283-2289"]},"institutions":[{"id":"https://openalex.org/I196699116","display_name":"Wuhan University of Technology","ror":"https://ror.org/03fe7t173","country_code":"CN","type":"education","lineage":["https://openalex.org/I196699116"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Qingsong Ai","raw_affiliation_strings":["School of Information Engineering, Wuhan University of Technology, Wuhan, 430070, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Engineering, Wuhan University of Technology, Wuhan, 430070, China","institution_ids":["https://openalex.org/I196699116"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5009071850","https://openalex.org/A5091654425"],"corresponding_institution_ids":["https://openalex.org/I196699116"],"apc_list":null,"apc_paid":null,"fwci":13.0183,"has_fulltext":false,"cited_by_count":32,"citation_normalized_percentile":{"value":0.98354803,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"7","issue":"4","first_page":"543","last_page":"557"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.8690000176429749},{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"quality function deployment","score":0.8410000205039978},{"id":"https://openalex.org/keywords/kano-model","display_name":"Kano model","score":0.9990000128746033},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.972000002861023},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.3840000033378601}],"concepts":[{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.6723917722702026},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5222209692001343},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.4839399456977844},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.42829596996307373},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4266257882118225},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4259309768676758},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4208362102508545},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4087717533111572},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3273005485534668},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.24967190623283386},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.24700027704238892},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.194176584482193},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.14374378323554993},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/17517575.2012.763189","doi":"https://doi.org/10.1080/17517575.2012.763189","is_oa":false,"landing_page_url":"https://doi.org/10.1080/17517575.2012.763189","pdf_url":null,"source":{"id":"https://openalex.org/S24861202","display_name":"Enterprise Information Systems","issn_l":"1751-7575","issn":["1751-7575","1751-7583"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-d","fnege-3","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Enterprise Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5799999833106995}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W1489718566","https://openalex.org/W1574912415","https://openalex.org/W1585155070","https://openalex.org/W1585720398","https://openalex.org/W1965758722","https://openalex.org/W1967358196","https://openalex.org/W1969874695","https://openalex.org/W1970981565","https://openalex.org/W1976483025","https://openalex.org/W1982539258","https://openalex.org/W1987373038","https://openalex.org/W1988720032","https://openalex.org/W1990102613","https://openalex.org/W1998226015","https://openalex.org/W2006366823","https://openalex.org/W2013381391","https://openalex.org/W2031922597","https://openalex.org/W2037263464","https://openalex.org/W2048542259","https://openalex.org/W2050412635","https://openalex.org/W2055676868","https://openalex.org/W2070944660","https://openalex.org/W2074667993","https://openalex.org/W2077247867","https://openalex.org/W2077565335","https://openalex.org/W2085324566","https://openalex.org/W2087676477","https://openalex.org/W2089744027","https://openalex.org/W2092623288","https://openalex.org/W2098007102","https://openalex.org/W2118871699","https://openalex.org/W2131077880","https://openalex.org/W2155004795","https://openalex.org/W2158397222","https://openalex.org/W2162709258","https://openalex.org/W2165887572","https://openalex.org/W2171176368","https://openalex.org/W2363629611","https://openalex.org/W2367791180","https://openalex.org/W2369399751","https://openalex.org/W2387140236","https://openalex.org/W2387221093","https://openalex.org/W2534506352"],"related_works":["https://openalex.org/W2014322880","https://openalex.org/W7015040732","https://openalex.org/W2806648781","https://openalex.org/W2015187650","https://openalex.org/W2258998719","https://openalex.org/W2360431972","https://openalex.org/W2086309411","https://openalex.org/W3132502713","https://openalex.org/W2086169807","https://openalex.org/W1546314342"],"abstract_inverted_index":{"\u2018Customer":[0],"requirements\u2019":[1],"(CRs)":[2],"management":[3,11,18],"is":[4,140],"a":[5,93,102],"key":[6],"component":[7],"of":[8,121,134],"customer":[9,96],"relationship":[10],"(CRM).":[12],"By":[13],"processing":[14,139],"customer-focused":[15],"information,":[16],"CRs":[17,30,111,117],"plays":[19],"an":[20],"important":[21],"role":[22],"in":[23,49],"enterprise":[24],"systems":[25],"(ESs).":[26],"Although":[27],"two":[28],"main":[29],"analysis":[31,129],"methods,":[32],"quality":[33],"function":[34],"deployment":[35],"(QFD)":[36],"and":[37,60,70,104,123,138],"Kano":[38,86],"model,":[39],"have":[40,79],"been":[41],"applied":[42],"to":[43,82,109,127],"many":[44,47],"fields":[45],"by":[46],"enterprises":[48,72],"the":[50,54,80,119,128],"past":[51],"several":[52],"decades,":[53],"limitations":[55],"such":[56],"as":[57],"complex":[58],"processes":[59],"operations":[61],"make":[62],"them":[63],"unsuitable":[64],"for":[65,107],"online":[66],"businesses":[67],"among":[68],"small-":[69],"medium-sized":[71],"(SMEs).":[73],"Currently,":[74],"most":[75],"SMEs":[76,108],"do":[77],"not":[78],"resources":[81],"implement":[83],"QFD":[84],"or":[85],"model.":[87],"In":[88],"this":[89],"article,":[90],"we":[91],"propose":[92],"method":[94,115],"named":[95],"requirement":[97],"information":[98,122],"(CRI),":[99],"which":[100],"provides":[101],"simpler":[103],"easier":[105],"way":[106],"run":[110],"analysis.":[112],"The":[113],"proposed":[114],"analyses":[116],"from":[118],"perspective":[120],"applies":[124],"mathematical":[125],"methods":[126],"process.":[130],"A":[131],"detailed":[132],"description":[133],"CRI's":[135],"acquisition,":[136],"classification":[137],"provided.":[141]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":9},{"year":2013,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
