{"id":"https://openalex.org/W2137976457","doi":null,"title":"Fideliza\u00e7\u00e3o de clientes na distribui\u00e7\u00e3o moderna","display_name":"Fideliza\u00e7\u00e3o de clientes na distribui\u00e7\u00e3o moderna","publication_year":2011,"publication_date":"2011-11-01","ids":{"openalex":"https://openalex.org/W2137976457","mag":"2137976457"},"language":"pt","primary_location":{"id":"pmh:oai:repositorio.ipl.pt:10400.21/1455","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.21/1455","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"master thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10400.21/1455","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029286833","display_name":"Solange M\u00f3nica de Sousa Alberto","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Solange M\u00f3nica de Sousa Alberto","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5029286833"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.004900000058114529,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-distribution","display_name":"customer distribution","score":0.49900001287460327},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.7829999923706055},{"id":"https://openalex.org/keywords/price-perception","display_name":"price perception","score":0.902999997138977},{"id":"https://openalex.org/keywords/perceived-quality","display_name":"perceived quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"conceptual model","score":0.5},{"id":"https://openalex.org/keywords/retail-distribution","display_name":"retail distribution","score":0.3610000014305115}],"concepts":[{"id":"https://openalex.org/C127313418","wikidata":"https://www.wikidata.org/wiki/Q1069","display_name":"Geology","level":0,"score":0.3094753623008728}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:repositorio.ipl.pt:10400.21/1455","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.21/1455","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"master thesis"},{"id":"mag:2137976457","doi":null,"is_oa":false,"landing_page_url":"https://repositorio.ipl.pt/bitstream/10400.21/1455/1/Tese%20-%20Fideliza%c3%a7%c3%a3o%20Clientes%20Distribui%c3%a7%c3%a3o%20Moderna.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:repositorio.ipl.pt:10400.21/1455","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.21/1455","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"master thesis"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W41509398","https://openalex.org/W79937781","https://openalex.org/W788429834","https://openalex.org/W1514054960","https://openalex.org/W1514094234","https://openalex.org/W1597806340","https://openalex.org/W1607208425","https://openalex.org/W1689771227","https://openalex.org/W1816720378","https://openalex.org/W1820801730","https://openalex.org/W1957555229","https://openalex.org/W1965574139","https://openalex.org/W1973849164","https://openalex.org/W1983364918","https://openalex.org/W1991623719","https://openalex.org/W1998752827","https://openalex.org/W2004291923","https://openalex.org/W2006468167","https://openalex.org/W2008031848","https://openalex.org/W2008823692","https://openalex.org/W2010983589","https://openalex.org/W2012349302","https://openalex.org/W2017679397","https://openalex.org/W2024233657","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2038859824","https://openalex.org/W2046752514","https://openalex.org/W2053559704","https://openalex.org/W2055509010","https://openalex.org/W2059355990","https://openalex.org/W2070054856","https://openalex.org/W2071116515","https://openalex.org/W2071535931","https://openalex.org/W2075797919","https://openalex.org/W2081239171","https://openalex.org/W2089544520","https://openalex.org/W2090014697","https://openalex.org/W2097978649","https://openalex.org/W2102467277","https://openalex.org/W2120508801","https://openalex.org/W2122912498","https://openalex.org/W2125272611","https://openalex.org/W2155152989","https://openalex.org/W2313452789","https://openalex.org/W2315067525","https://openalex.org/W2323454419","https://openalex.org/W2323859140","https://openalex.org/W2324077260","https://openalex.org/W2324111160","https://openalex.org/W2324667775","https://openalex.org/W2332368680","https://openalex.org/W2333954233","https://openalex.org/W2735889064","https://openalex.org/W2751998548","https://openalex.org/W2901425288","https://openalex.org/W3128209044","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W2782282830","https://openalex.org/W3146923661","https://openalex.org/W2985868541","https://openalex.org/W1546746466","https://openalex.org/W2246146066","https://openalex.org/W2402398982","https://openalex.org/W2587508048","https://openalex.org/W7204539923","https://openalex.org/W151956634","https://openalex.org/W7139171273"],"abstract_inverted_index":{"O":[0],"principal":[1,100],"objectivo":[2],"desta":[3],"investiga\u00e7\u00e3o":[4],"consistiu":[5],"em":[6],"responder":[7],"\u00e0":[8,92],"pergunta":[9],"de":[10,16,62,82,96,106,116],"partida:":[11],"ser\u00e1":[12],"que,":[13],"nos":[14],"dias":[15],"hoje,":[17],"existem":[18],"clientes":[19],"fi\u00e9is":[20],"na":[21,27,60],"distribui\u00e7\u00e3o?":[22],"Neste":[23],"sentido,":[24],"com":[25],"base":[26],"revis\u00e3o":[28],"da":[29,74],"literatura":[30],"e":[31,51,113],"artigos":[32],"cient\u00edficos":[33],"sobre":[34],"o":[35,110],"tema,":[36],"foi":[37,67],"constru\u00eddo":[38],"um":[39,70,83],"modelo":[40,65,95],"conceptual,":[41],"integrando":[42],"conceitos":[43],"como":[44],"pre\u00e7o":[45],"percebido,":[46,48],"valor":[47,111],"qualidade":[49],"percebida":[50],"fideliza\u00e7\u00e3o":[52,61,115],"ac\u00e7\u00e3o,":[53],"para":[54],"testar":[55],"a":[56,69,80,104,114],"import\u00e2ncia":[57],"destas":[58],"vari\u00e1veis":[59],"clientes.":[63,117],"Este":[64],"conceptual":[66],"submetido":[68],"estudo":[71],"explorat\u00f3rio,":[72],"atrav\u00e9s":[73],"an\u00e1lise":[75],"quantitativa":[76],"dos":[77],"dados,":[78],"mediante":[79],"aplica\u00e7\u00e3o":[81],"question\u00e1rio":[84],"pela":[85],"internet.":[86],"As":[87],"principais":[88],"an\u00e1lises":[89],"estat\u00edsticas":[90],"conduziram":[91],"utiliza\u00e7\u00e3o":[93],"do":[94],"equa\u00e7\u00f5es":[97],"estruturais.":[98],"Como":[99],"resultado":[101],"obtido,":[102],"destaca-se":[103],"exist\u00eancia":[105],"uma":[107],"rela\u00e7\u00e3o":[108],"entre":[109],"percebido":[112]},"counts_by_year":[{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2016-06-24T00:00:00"}