{"id":"https://openalex.org/W2133935461","doi":"https://doi.org/10.1287/serv.2013.0053","title":"Advancing Innovation in Professional Service Firms: Insights from the Service-Dominant Logic","display_name":"Advancing Innovation in Professional Service Firms: Insights from the Service-Dominant Logic","publication_year":2013,"publication_date":"2013-07-25","ids":{"openalex":"https://openalex.org/W2133935461","doi":"https://doi.org/10.1287/serv.2013.0053","mag":"2133935461"},"language":"en","primary_location":{"id":"doi:10.1287/serv.2013.0053","doi":"https://doi.org/10.1287/serv.2013.0053","is_oa":false,"landing_page_url":"https://doi.org/10.1287/serv.2013.0053","pdf_url":null,"source":{"id":"https://openalex.org/S2764807039","display_name":"Service Science","issn_l":"2164-3962","issn":["2164-3962","2164-3970"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Science","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID2689993_code2459322.pdf?abstractid=2689993&mirid=1","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041515262","display_name":"Christoph F. Breidbach","orcid":"https://orcid.org/0000-0002-8992-4044","observed_orcids":["https://orcid.org/0000-0002-8992-4044"]},"institutions":[{"id":"https://openalex.org/I156087764","display_name":"University of California, Merced","ror":"https://ror.org/00d9ah105","country_code":"US","type":"education","lineage":["https://openalex.org/I156087764"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Christoph F. Breidbach","raw_affiliation_strings":["University of California, Merced, Merced, California 95343"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of California, Merced, Merced, California 95343","institution_ids":["https://openalex.org/I156087764"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112992015","display_name":"Peter Smith","orcid":"https://orcid.org/0000-0002-6382-7051","observed_orcids":["https://orcid.org/0000-0002-6382-7051"]},"institutions":[{"id":"https://openalex.org/I154130895","display_name":"University of Auckland","ror":"https://ror.org/03b94tp07","country_code":"NZ","type":"education","lineage":["https://openalex.org/I154130895"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Peter Smith","raw_affiliation_strings":["University of Auckland, Auckland 1010, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Auckland, Auckland 1010, New Zealand","institution_ids":["https://openalex.org/I154130895"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084969559","display_name":"Lisa Jane Callagher","orcid":"https://orcid.org/0000-0002-4680-9783","observed_orcids":["https://orcid.org/0000-0002-4680-9783"]},"institutions":[{"id":"https://openalex.org/I154130895","display_name":"University of Auckland","ror":"https://ror.org/03b94tp07","country_code":"NZ","type":"education","lineage":["https://openalex.org/I154130895"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Lisa J. Callagher","raw_affiliation_strings":["University of Auckland, Auckland 1010, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Auckland, Auckland 1010, New Zealand","institution_ids":["https://openalex.org/I154130895"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.5691,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.95441441,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"5","issue":"3","first_page":"263","last_page":"275"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/professional-service-firms","display_name":"professional service firms","score":0.9319999814033508},{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.9660000205039978},{"id":"https://openalex.org/keywords/service-dominant-logic","display_name":"service-dominant logic","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-centric-innovation","display_name":"customer-centric innovation","score":0.8090000152587891},{"id":"https://openalex.org/keywords/engineering-consulting","display_name":"engineering consultancy","score":0.7459999918937683},{"id":"https://openalex.org/keywords/operant-resources","display_name":"operant resources","score":0.9380000233650208},{"id":"https://openalex.org/keywords/social-capital","display_name":"social capital","score":0.9710000157356262},{"id":"https://openalex.org/keywords/innovation-models","display_name":"innovation models","score":0.45899999141693115}],"concepts":[{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.608674943447113},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6025529503822327},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.584922194480896},{"id":"https://openalex.org/C26869875","wikidata":"https://www.wikidata.org/wiki/Q2596417","display_name":"Beneficiary","level":2,"score":0.5801336765289307},{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.5626499056816101},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5217888355255127},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5175130367279053},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5089781284332275},{"id":"https://openalex.org/C186037533","wikidata":"https://www.wikidata.org/wiki/Q794803","display_name":"Innovation management","level":2,"score":0.46134594082832336},{"id":"https://openalex.org/C68062652","wikidata":"https://www.wikidata.org/wiki/Q214693","display_name":"Social capital","level":2,"score":0.4126827120780945},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3979471027851105},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2198207676410675},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.12350583076477051},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1287/serv.2013.0053","doi":"https://doi.org/10.1287/serv.2013.0053","is_oa":false,"landing_page_url":"https://doi.org/10.1287/serv.2013.0053","pdf_url":null,"source":{"id":"https://openalex.org/S2764807039","display_name":"Service Science","issn_l":"2164-3962","issn":["2164-3962","2164-3970"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Science","raw_type":"journal-article"},{"id":"mag:3121614172","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID2689993_code2459322.pdf?abstractid=2689993&mirid=1","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},{"id":"pmh:oai:researchspace.auckland.ac.nz:2292/18382","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/2292/18382","pdf_url":null,"source":{"id":"https://openalex.org/S7407055463","display_name":"ResearchSpace (University of Auckland)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I154130895","host_organization_name":"University of Auckland","host_organization_lineage":["https://openalex.org/I154130895"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference Item"}],"best_oa_location":{"id":"mag:3121614172","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID2689993_code2459322.pdf?abstractid=2689993&mirid=1","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5378999710083008}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":97,"referenced_works":["https://openalex.org/W1521832","https://openalex.org/W94561765","https://openalex.org/W107137146","https://openalex.org/W178097389","https://openalex.org/W605593526","https://openalex.org/W655752985","https://openalex.org/W1482675582","https://openalex.org/W1520964282","https://openalex.org/W1554945187","https://openalex.org/W1592114489","https://openalex.org/W1596688523","https://openalex.org/W1604915666","https://openalex.org/W1615405747","https://openalex.org/W1965084688","https://openalex.org/W1965600442","https://openalex.org/W1967473967","https://openalex.org/W1970556158","https://openalex.org/W1972761109","https://openalex.org/W1982367576","https://openalex.org/W1986925214","https://openalex.org/W1990368066","https://openalex.org/W1992375703","https://openalex.org/W1998902715","https://openalex.org/W2000098608","https://openalex.org/W2001835026","https://openalex.org/W2004184632","https://openalex.org/W2005627520","https://openalex.org/W2009239752","https://openalex.org/W2019169922","https://openalex.org/W2019632974","https://openalex.org/W2023633593","https://openalex.org/W2027262949","https://openalex.org/W2029447605","https://openalex.org/W2029683991","https://openalex.org/W2029747599","https://openalex.org/W2030591268","https://openalex.org/W2036159615","https://openalex.org/W2037021691","https://openalex.org/W2040247369","https://openalex.org/W2040686047","https://openalex.org/W2048541779","https://openalex.org/W2054111031","https://openalex.org/W2059095876","https://openalex.org/W2059702009","https://openalex.org/W2062455740","https://openalex.org/W2063193380","https://openalex.org/W2063502596","https://openalex.org/W2066843525","https://openalex.org/W2067418660","https://openalex.org/W2070504166","https://openalex.org/W2070906209","https://openalex.org/W2071848064","https://openalex.org/W2075254626","https://openalex.org/W2080558920","https://openalex.org/W2094940247","https://openalex.org/W2104672220","https://openalex.org/W2104680132","https://openalex.org/W2105975024","https://openalex.org/W2108183214","https://openalex.org/W2115497642","https://openalex.org/W2118464009","https://openalex.org/W2120260080","https://openalex.org/W2120707683","https://openalex.org/W2128260915","https://openalex.org/W2128847913","https://openalex.org/W2129305276","https://openalex.org/W2135526934","https://openalex.org/W2141307631","https://openalex.org/W2141951329","https://openalex.org/W2142167096","https://openalex.org/W2147372132","https://openalex.org/W2157440202","https://openalex.org/W2158980306","https://openalex.org/W2160604178","https://openalex.org/W2165269254","https://openalex.org/W2167928095","https://openalex.org/W2179359578","https://openalex.org/W2245597514","https://openalex.org/W2270204915","https://openalex.org/W2282527030","https://openalex.org/W2294648153","https://openalex.org/W2316371851","https://openalex.org/W2342180091","https://openalex.org/W2495014386","https://openalex.org/W2498211594","https://openalex.org/W2507880073","https://openalex.org/W2582377764","https://openalex.org/W2891267295","https://openalex.org/W2953145841","https://openalex.org/W3012303782","https://openalex.org/W3022645320","https://openalex.org/W3121143903","https://openalex.org/W3121284444","https://openalex.org/W3121490540","https://openalex.org/W3125752406","https://openalex.org/W4245413179","https://openalex.org/W4248227268"],"related_works":["https://openalex.org/W2190056423","https://openalex.org/W2916240587","https://openalex.org/W2151789497","https://openalex.org/W2772490223","https://openalex.org/W65222253","https://openalex.org/W4283773892","https://openalex.org/W1992851256","https://openalex.org/W1650736176","https://openalex.org/W1719751227","https://openalex.org/W7111717137"],"abstract_inverted_index":{"Innovation":[0],"is":[1,145],"of":[2,26,63,91,142],"continuing":[3],"interest":[4],"to":[5,55,88,106,115,147],"professional":[6],"service":[7,29,56,79],"firms":[8],"(PSFs)":[9],"and":[10,31,98,127,135,151,165],"the":[11,23,52,61,67,86,116],"scholars":[12],"who":[13],"study":[14,50],"them.":[15],"Nevertheless,":[16],"innovation":[17,57,77,92,102,159,175],"in":[18,60,78,93,103,138,160,176],"PSFs":[19,104],"remains":[20],"underresearched":[21],"within":[22],"wider":[24],"canon":[25],"literature":[27,117],"on":[28,39,174],"innovation,":[30,40],"existing":[32],"studies":[33],"typically":[34],"take":[35],"a":[36,81,89,107],"firm-centric":[37],"perspective":[38],"even":[41],"though":[42],"such":[43],"approaches":[44],"have":[45],"been":[46],"challenged":[47],"extensively.":[48],"Our":[49],"addresses":[51],"shortcomings":[53],"related":[54],"research,":[58],"particularly":[59,73],"context":[62],"PSFs,":[64,177],"by":[65,118],"utilizing":[66],"service-dominant":[68],"logic":[69],"(SDL)\u2014a":[70],"framework":[71],"considered":[72],"appropriate":[74],"for":[75],"understanding":[76],"from":[80],"customer-centric":[82],"standpoint.":[83],"We":[84],"apply":[85],"SDL":[87],"case":[90],"an":[94],"engineering":[95],"consulting":[96],"firm,":[97],"we":[99,152],"find":[100],"that":[101,168],"is,":[105],"certain":[108],"degree,":[109],"unique.":[110],"Specifically,":[111],"this":[112],"work":[113],"contributes":[114],"identifying":[119],"multiple":[120],"beneficiary":[121],"roles,":[122],"termed":[123],"\u201ccustomer":[124,128],"as":[125,129],"payer\u201d":[126],"end":[130],"user,\u201d":[131],"with":[132,179],"often":[133],"competing":[134],"changing":[136],"values":[137],"use.":[139],"The":[140],"notion":[141],"operant":[143],"resources":[144],"extended":[146],"include":[148],"social":[149,155],"capital,":[150],"show":[153],"how":[154],"capital":[156],"can":[157,169],"enable":[158],"PSFs.":[161],"A":[162],"preliminary":[163],"model":[164],"five":[166],"propositions":[167],"guide":[170],"future":[171],"empirical":[172],"research":[173],"together":[178],"managerial":[180],"implications,":[181],"are":[182],"delineated.":[183]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
