{"id":"https://openalex.org/W2133190842","doi":"https://doi.org/10.1080/0954412988389","title":"The information requirements of total quality management","display_name":"The information requirements of total quality management","publication_year":1998,"publication_date":"1998-08-01","ids":{"openalex":"https://openalex.org/W2133190842","doi":"https://doi.org/10.1080/0954412988389","mag":"2133190842"},"language":"en","primary_location":{"id":"doi:10.1080/0954412988389","doi":"https://doi.org/10.1080/0954412988389","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0954412988389","pdf_url":null,"source":{"id":"https://openalex.org/S4210209280","display_name":"Total Quality Management","issn_l":"0954-4127","issn":["0954-4127","1360-0613"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057649506","display_name":"Khalil Fadil Matta","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Khalil Matta","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008756727","display_name":"Houn\u2010Gee Chen","orcid":"https://orcid.org/0000-0001-5188-0915","observed_orcids":["https://orcid.org/0000-0001-5188-0915"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Houn-Gee Chen","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5010622513","display_name":"Joseph Tama","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Joseph Tama","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.8529,"has_fulltext":false,"cited_by_count":34,"citation_normalized_percentile":{"value":0.9156658,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"9","issue":"6","first_page":"445","last_page":"461"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9380000233650208,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9380000233650208,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.021299999207258224,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.010300000198185444,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-needs","display_name":"information needs","score":0.9919999837875366},{"id":"https://openalex.org/keywords/data-flow-diagram","display_name":"data flow diagram","score":0.8820000290870667},{"id":"https://openalex.org/keywords/organizational-functions","display_name":"organizational functions","score":0.6489999890327454},{"id":"https://openalex.org/keywords/planning","display_name":"planning","score":0.5640000104904175},{"id":"https://openalex.org/keywords/production","display_name":"production","score":0.9110000133514404},{"id":"https://openalex.org/keywords/selling","display_name":"selling","score":0.6370000243186951}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.9317370653152466},{"id":"https://openalex.org/C155911762","wikidata":"https://www.wikidata.org/wiki/Q422321","display_name":"Blueprint","level":2,"score":0.8296347856521606},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6072306036949158},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5704699158668518},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.49469825625419617},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.48438960313796997},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.47197824716567993},{"id":"https://openalex.org/C2779136372","wikidata":"https://www.wikidata.org/wiki/Q10283002","display_name":"Information flow","level":2,"score":0.46853652596473694},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44727829098701477},{"id":"https://openalex.org/C128487930","wikidata":"https://www.wikidata.org/wiki/Q579488","display_name":"Information management","level":2,"score":0.4420817792415619},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3701237738132477},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28573310375213623},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.24379679560661316},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16953137516975403},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/0954412988389","doi":"https://doi.org/10.1080/0954412988389","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0954412988389","pdf_url":null,"source":{"id":"https://openalex.org/S4210209280","display_name":"Total Quality Management","issn_l":"0954-4127","issn":["0954-4127","1360-0613"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W19949041","https://openalex.org/W650850184","https://openalex.org/W1561082337","https://openalex.org/W1706230744","https://openalex.org/W2037487154","https://openalex.org/W2166883915"],"related_works":["https://openalex.org/W2019910929","https://openalex.org/W2049258545","https://openalex.org/W2060869034","https://openalex.org/W232471714","https://openalex.org/W2074257328","https://openalex.org/W2061363056","https://openalex.org/W4230752033","https://openalex.org/W1983998308","https://openalex.org/W248646538","https://openalex.org/W2307849857"],"abstract_inverted_index":{"This":[0],"article":[1],"is":[2,81,97],"divided":[3],"into":[4],"two":[5],"main":[6,62],"sections.":[7],"In":[8,35],"the":[9,27,36,60,71,79,90,108],"first":[10],"section,":[11,38],"we":[12,39],"argue":[13],"that":[14,54,95],"total":[15],"quality":[16],"management":[17,100],"(TQM)":[18],"implementation":[19],"necessitates":[20],"reliance":[21],"on":[22],"substantially":[23],"more":[24],"information":[25,45,109],"in":[26,56,82,111],"design,":[28],"production":[29],"and":[30,51,70,102],"service":[31],"activities":[32],"of":[33,43,73,78,92],"firms.":[34],"second":[37],"present":[40],"a":[41,105],"blueprint":[42],"TQM":[44,93,96],"requirements":[46,110],"using":[47],"data":[48],"flow":[49],"diagramming":[50],"suggest":[52],"changes":[53],"occur":[55],"system":[57],"usage":[58],"within":[59],"three":[61],"organizational":[63,66],"functions:":[64],"planning":[65],"activities,":[67],"making":[68],"products":[69],"selling":[72],"products.":[74],"The":[75],"major":[76],"contribution":[77],"paper":[80],"presenting":[83],"evidence,":[84],"albeit":[85],"anecdotal,":[86],"from":[87],"organizations":[88],"at":[89],"forefront":[91],"practice,":[94],"an":[98],"information-intensive":[99],"system,":[101],"then":[103],"developing":[104],"model":[106],"for":[107],"TQM.":[112]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":3}],"updated_date":"2026-09-22T06:50:58.402377","created_date":"2016-06-24T00:00:00"}