{"id":"https://openalex.org/W2132452205","doi":"https://doi.org/10.1080/02642060902960818","title":"Study on the relations among the customer knowledge management, learning organization, and organizational performance","display_name":"Study on the relations among the customer knowledge management, learning organization, and organizational performance","publication_year":2011,"publication_date":"2011-02-16","ids":{"openalex":"https://openalex.org/W2132452205","doi":"https://doi.org/10.1080/02642060902960818","mag":"2132452205"},"language":"en","primary_location":{"id":"doi:10.1080/02642060902960818","doi":"https://doi.org/10.1080/02642060902960818","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02642060902960818","pdf_url":null,"source":{"id":"https://openalex.org/S49331332","display_name":"Service Industries Journal","issn_l":"0264-2069","issn":["0264-2069","1743-9507"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Service Industries Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010946532","display_name":"Chich-Jen Shieh","orcid":"https://orcid.org/0000-0001-5889-4682","observed_orcids":["https://orcid.org/0000-0001-5889-4682"]},"institutions":[{"id":"https://openalex.org/I80327900","display_name":"Chang Jung Christian University","ror":"https://ror.org/02s3d7j94","country_code":"TW","type":"education","lineage":["https://openalex.org/I80327900"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Chich-Jen Shieh","raw_affiliation_strings":["Chang Jung Christian University","International Business , Chang Jung Christian University , Tainan, 71101, Taiwan, Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chang Jung Christian University","institution_ids":["https://openalex.org/I80327900"]},{"raw_affiliation_string":"International Business , Chang Jung Christian University , Tainan, 71101, Taiwan, Republic of China","institution_ids":["https://openalex.org/I80327900"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5010946532"],"corresponding_institution_ids":["https://openalex.org/I80327900"],"apc_list":null,"apc_paid":null,"fwci":4.1202,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.93836738,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"31","issue":"5","first_page":"791","last_page":"807"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13163","display_name":"Organizational Learning and Leadership","score":0.5634999871253967,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13163","display_name":"Organizational Learning and Leadership","score":0.5634999871253967,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.40549999475479126,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0066999997943639755,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-knowledge-management","display_name":"customer knowledge management","score":1.0},{"id":"https://openalex.org/keywords/learning-organization","display_name":"learning organization","score":0.9869999885559082},{"id":"https://openalex.org/keywords/organizational-performance","display_name":"organizational performance","score":1.0},{"id":"https://openalex.org/keywords/service-companies","display_name":"service companies","score":0.8330000042915344},{"id":"https://openalex.org/keywords/kunshan","display_name":"Kunshan","score":0.8209999799728394}],"concepts":[{"id":"https://openalex.org/C169735623","wikidata":"https://www.wikidata.org/wiki/Q1430172","display_name":"Organizational learning","level":2,"score":0.6521031856536865},{"id":"https://openalex.org/C189781021","wikidata":"https://www.wikidata.org/wiki/Q1328304","display_name":"Learning organization","level":2,"score":0.637565553188324},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6103894710540771},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5252681970596313},{"id":"https://openalex.org/C3020601250","wikidata":"https://www.wikidata.org/wiki/Q1897098","display_name":"Service organization","level":3,"score":0.47716110944747925},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.45388680696487427},{"id":"https://openalex.org/C165672731","wikidata":"https://www.wikidata.org/wiki/Q25047583","display_name":"Organizational performance","level":2,"score":0.45307138562202454},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4259337782859802},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3706310987472534},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26385030150413513},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1249333918094635}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/02642060902960818","doi":"https://doi.org/10.1080/02642060902960818","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02642060902960818","pdf_url":null,"source":{"id":"https://openalex.org/S49331332","display_name":"Service Industries Journal","issn_l":"0264-2069","issn":["0264-2069","1743-9507"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Service Industries Journal","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:servic:v:31:y:2009:i:5:p:791-807","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/02642060902960818","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W162556137","https://openalex.org/W604827570","https://openalex.org/W651122582","https://openalex.org/W1490085321","https://openalex.org/W1600296154","https://openalex.org/W1605275907","https://openalex.org/W1970136843","https://openalex.org/W1977102834","https://openalex.org/W1980298157","https://openalex.org/W1981724520","https://openalex.org/W1982385531","https://openalex.org/W1985494642","https://openalex.org/W1986011687","https://openalex.org/W1993568353","https://openalex.org/W2043158852","https://openalex.org/W2051618955","https://openalex.org/W2057335196","https://openalex.org/W2061124853","https://openalex.org/W2066388608","https://openalex.org/W2085017329","https://openalex.org/W2097150325","https://openalex.org/W2108183214","https://openalex.org/W2116161669","https://openalex.org/W2118639955","https://openalex.org/W2156665851","https://openalex.org/W2166879505","https://openalex.org/W2169962981","https://openalex.org/W2247095457","https://openalex.org/W2286320950","https://openalex.org/W2327419103","https://openalex.org/W2477672058","https://openalex.org/W2562815421","https://openalex.org/W4230348989","https://openalex.org/W4237590423","https://openalex.org/W4238962718","https://openalex.org/W4322755806","https://openalex.org/W4389219181"],"related_works":["https://openalex.org/W4364366030","https://openalex.org/W2735235495","https://openalex.org/W2886068993","https://openalex.org/W2625309960","https://openalex.org/W7014877974","https://openalex.org/W2015184243","https://openalex.org/W7035654330","https://openalex.org/W2153634800","https://openalex.org/W1983540069","https://openalex.org/W2357842919"],"abstract_inverted_index":{"This":[0],"article":[1],"reports":[2],"the":[3,26,46,53,55,65,72,77,80,84],"results":[4],"of":[5,8,13,79],"a":[6],"study":[7],"customer":[9],"knowledge":[10],"management":[11],"(CKM)":[12],"Taiwanese":[14,27,33],"service":[15,34],"businesses":[16,35],"in":[17,31,36,45,52],"China.":[18],"Over":[19],"600":[20],"questionnaires":[21],"were":[22,50],"sent":[23],"out":[24],"to":[25],"directors":[28],"and":[29,59,64,71,75,88,92],"staff":[30],"150":[32],"Kun-Shan":[37],"City,":[38],"China,":[39],"with":[40],"322":[41],"valid":[42],"responses":[43],"included":[44],"study.":[47],"Four":[48],"relationships":[49],"examined":[51],"study:":[54],"correlation":[56],"between":[57,62,68,86],"CKM":[58,63,87],"organizational":[60,69,89],"performance,":[61],"learning":[66,73,81],"organization,":[67,74],"performance":[70],"finally":[76],"effect":[78],"organization":[82],"on":[83],"relationship":[85],"performance.":[90],"Findings":[91],"conclusions":[93],"are":[94],"discussed.":[95]},"counts_by_year":[{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":5},{"year":2012,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}
