{"id":"https://openalex.org/W2125266387","doi":"https://doi.org/10.1109/csie.2009.691","title":"ITIL Process Integration in the Context of Organization Environment","display_name":"ITIL Process Integration in the Context of Organization Environment","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W2125266387","doi":"https://doi.org/10.1109/csie.2009.691","mag":"2125266387"},"language":"en","primary_location":{"id":"doi:10.1109/csie.2009.691","doi":"https://doi.org/10.1109/csie.2009.691","is_oa":false,"landing_page_url":"https://doi.org/10.1109/csie.2009.691","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2009 WRI World Congress on Computer Science and Information Engineering","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Shaohua Zhang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shaohua Zhang","raw_affiliation_strings":["Management School, Fudan University, Shanghai, China","Manage. Sch., Fudan Univ., Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management School, Fudan University, Shanghai, China","institution_ids":["https://openalex.org/I24943067"]},{"raw_affiliation_string":"Manage. Sch., Fudan Univ., Shanghai, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102160301","display_name":"Zhigang Ding","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhigang Ding","raw_affiliation_strings":["Management School, Fudan University, Shanghai, China","Manage. Sch., Fudan Univ., Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management School, Fudan University, Shanghai, China","institution_ids":["https://openalex.org/I24943067"]},{"raw_affiliation_string":"Manage. Sch., Fudan Univ., Shanghai, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062177072","display_name":"Yuwei Zong","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yuwei Zong","raw_affiliation_strings":["Management School, Fudan University, Shanghai, China","Manage. Sch., Fudan Univ., Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management School, Fudan University, Shanghai, China","institution_ids":["https://openalex.org/I24943067"]},{"raw_affiliation_string":"Manage. Sch., Fudan Univ., Shanghai, China","institution_ids":["https://openalex.org/I24943067"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I24943067"],"apc_list":null,"apc_paid":null,"fwci":4.8617,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.95582329,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"itcc 2005","issue":null,"first_page":"682","last_page":"686"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9502000212669373,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9502000212669373,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.025100000202655792,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.006300000008195639,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/itil","display_name":"ITIL","score":0.9890000224113464},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.9909999966621399},{"id":"https://openalex.org/keywords/process-integration","display_name":"process integration","score":0.7379999756813049},{"id":"https://openalex.org/keywords/integration-architecture","display_name":"integration architecture","score":0.8930000066757202},{"id":"https://openalex.org/keywords/security-computing","display_name":"security (computing)","score":0.7289999723434448},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"knowledge management","score":0.8240000009536743},{"id":"https://openalex.org/keywords/information-management","display_name":"information management","score":0.6919999718666077},{"id":"https://openalex.org/keywords/control","display_name":"control","score":0.7789999842643738},{"id":"https://openalex.org/keywords/semantics","display_name":"semantics","score":0.9459999799728394},{"id":"https://openalex.org/keywords/web-services","display_name":"web services","score":0.8130000233650208},{"id":"https://openalex.org/keywords/web-service-composition","display_name":"web service composition","score":0.7459999918937683},{"id":"https://openalex.org/keywords/software-tools","display_name":"software tools","score":0.44999998807907104}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9708096981048584},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.8283006548881531},{"id":"https://openalex.org/C179886680","wikidata":"https://www.wikidata.org/wiki/Q5975206","display_name":"IT portfolio management","level":5,"score":0.6466646194458008},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5684438943862915},{"id":"https://openalex.org/C114351632","wikidata":"https://www.wikidata.org/wiki/Q5974820","display_name":"ITIL security management","level":5,"score":0.566305935382843},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5603095293045044},{"id":"https://openalex.org/C191068436","wikidata":"https://www.wikidata.org/wiki/Q2145956","display_name":"Capacity management","level":2,"score":0.5336775183677673},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5153845548629761},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.4261277914047241},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.3048248291015625},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.22981277108192444},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19713184237480164},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.15651562809944153},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1206432580947876},{"id":"https://openalex.org/C527648132","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information security","level":2,"score":0.11221882700920105},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.08184778690338135},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.07499518990516663},{"id":"https://openalex.org/C29983905","wikidata":"https://www.wikidata.org/wiki/Q7445066","display_name":"Security service","level":3,"score":0.068926602602005},{"id":"https://openalex.org/C73938075","wikidata":"https://www.wikidata.org/wiki/Q2858767","display_name":"Application portfolio management","level":4,"score":0.0},{"id":"https://openalex.org/C74510933","wikidata":"https://www.wikidata.org/wiki/Q1936145","display_name":"Project portfolio management","level":3,"score":0.0},{"id":"https://openalex.org/C117110713","wikidata":"https://www.wikidata.org/wiki/Q3394676","display_name":"Network security policy","level":4,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/csie.2009.691","doi":"https://doi.org/10.1109/csie.2009.691","is_oa":false,"landing_page_url":"https://doi.org/10.1109/csie.2009.691","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2009 WRI World Congress on Computer Science and Information Engineering","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W58305070","https://openalex.org/W1484147700","https://openalex.org/W1497711161","https://openalex.org/W1990216280","https://openalex.org/W2025851564","https://openalex.org/W2028283015","https://openalex.org/W2042213664","https://openalex.org/W2061234822","https://openalex.org/W2090330890","https://openalex.org/W2114189212","https://openalex.org/W2121636322","https://openalex.org/W2130238244","https://openalex.org/W2148385539","https://openalex.org/W2148428941","https://openalex.org/W2154579321"],"related_works":["https://openalex.org/W2109108319","https://openalex.org/W2130224243","https://openalex.org/W7100555934","https://openalex.org/W2613333852","https://openalex.org/W1510629293","https://openalex.org/W1497711161","https://openalex.org/W7038485065","https://openalex.org/W1491570059","https://openalex.org/W7106652743","https://openalex.org/W817300085"],"abstract_inverted_index":{"ITIL":[0,35,57,84,91,101,140],"(IT":[1],"Infrastructure":[2],"Library)":[3],"provides":[4],"a":[5],"framework":[6],"of":[7,64,70,139],"best":[8],"practice":[9],"guidance":[10],"for":[11],"IT":[12,29],"service":[13,30],"management":[14,31],"based":[15],"on":[16],"process,":[17],"and":[18,46,75,86,100,126,142],"has":[19],"grown":[20],"to":[21,28],"become":[22],"the":[23,33,43,48,52,62,68,80,90,96,107,114],"most":[24],"widely":[25],"accepted":[26],"approach":[27],"in":[32,51,61,95],"world.":[34],"processes":[36,85,92,141],"are":[37,93],"implemented":[38,119],"so":[39],"that":[40],"they":[41],"underpin":[42],"organization":[44,65,87,98,108,137],"business,":[45],"play":[47],"core":[49],"role":[50],"framework.":[53],"The":[54,77,132],"paper":[55],"presents":[56],"process":[58],"integration":[59,81,115,133],"architecture":[60,78,116,134],"context":[63],"environment":[66],"from":[67],"viewpoint":[69],"security,":[71],"knowledge,":[72],"information,":[73],"control":[74],"semantics.":[76],"illustrates":[79],"relationships":[82],"between":[83],"environment.":[88],"Actually":[89],"executed":[94],"complex":[97],"environment,":[99],"tools":[102],"should":[103],"be":[104,118],"interactive":[105],"with":[106,120],"systems.":[109],"Finally":[110],"we":[111],"outline":[112],"how":[113],"can":[117],"Web":[121,129],"services":[122,130],"modeling,":[123],"composition,":[124],"scheduling,":[125],"other":[127],"contemporary":[128],"technologies.":[131],"facilitates":[135],"our":[136],"implementation":[138],"tool.":[143]},"counts_by_year":[{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":8}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}