{"id":"https://openalex.org/W2125077302","doi":"https://doi.org/10.1504/ijsom.2014.061999","title":"A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments","display_name":"A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2125077302","doi":"https://doi.org/10.1504/ijsom.2014.061999","mag":"2125077302"},"language":"en","primary_location":{"id":"doi:10.1504/ijsom.2014.061999","doi":"https://doi.org/10.1504/ijsom.2014.061999","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijsom.2014.061999","pdf_url":null,"source":{"id":"https://openalex.org/S178202027","display_name":"International Journal of Services and Operations Management","issn_l":"1744-2370","issn":["1744-2370","1744-2389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Services and Operations Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042815329","display_name":"Andrea Chiarini","orcid":"https://orcid.org/0000-0003-4915-5145","observed_orcids":["https://orcid.org/0000-0003-4915-5145"]},"institutions":[{"id":"https://openalex.org/I201324441","display_name":"University of Ferrara","ror":"https://ror.org/041zkgm14","country_code":"IT","type":"education","lineage":["https://openalex.org/I201324441"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Andrea Chiarini","raw_affiliation_strings":["University of Ferrara, 44121, Via Savonarola 9, Ferrara, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Ferrara, 44121, Via Savonarola 9, Ferrara, Italy","institution_ids":["https://openalex.org/I201324441"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026940975","display_name":"Emidia Vagnoni","orcid":"https://orcid.org/0000-0002-5745-1414","observed_orcids":["https://orcid.org/0000-0002-5745-1414"]},"institutions":[{"id":"https://openalex.org/I201324441","display_name":"University of Ferrara","ror":"https://ror.org/041zkgm14","country_code":"IT","type":"education","lineage":["https://openalex.org/I201324441"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Emidia Vagnoni","raw_affiliation_strings":["University of Ferrara, 44121, Via Savonarola 9, Ferrara, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Ferrara, 44121, Via Savonarola 9, Ferrara, Italy","institution_ids":["https://openalex.org/I201324441"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I201324441"],"apc_list":null,"apc_paid":null,"fwci":1.479,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.87463884,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"18","issue":"2","first_page":"159","last_page":"159"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.5595999956130981,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.5595999956130981,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.27000001072883606,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.14980000257492065,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.890999972820282},{"id":"https://openalex.org/keywords/lean-six-sigma","display_name":"Lean Six Sigma","score":0.9990000128746033},{"id":"https://openalex.org/keywords/iso-9001","display_name":"ISO 9001","score":0.984000027179718},{"id":"https://openalex.org/keywords/process-improvement","display_name":"process improvement","score":0.8259999752044678},{"id":"https://openalex.org/keywords/audit-checklist","display_name":"audit checklist","score":0.6830000281333923},{"id":"https://openalex.org/keywords/internal-communication","display_name":"internal communication","score":0.6600000262260437},{"id":"https://openalex.org/keywords/management-reporting","display_name":"management reporting","score":0.5270000100135803},{"id":"https://openalex.org/keywords/auditor-skills","display_name":"auditor skills","score":0.6669999957084656},{"id":"https://openalex.org/keywords/production-management","display_name":"production management","score":0.5320000052452087}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.7591793537139893},{"id":"https://openalex.org/C23119410","wikidata":"https://www.wikidata.org/wiki/Q236908","display_name":"Six Sigma","level":3,"score":0.6598712801933289},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6486302614212036},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.6187156438827515},{"id":"https://openalex.org/C199521495","wikidata":"https://www.wikidata.org/wiki/Q181487","display_name":"Audit","level":2,"score":0.5737194418907166},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.5500038862228394},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5239123106002808},{"id":"https://openalex.org/C2778139897","wikidata":"https://www.wikidata.org/wiki/Q6509447","display_name":"Lean Six Sigma","level":4,"score":0.45408207178115845},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.4138951301574707},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3680294156074524},{"id":"https://openalex.org/C117671659","wikidata":"https://www.wikidata.org/wiki/Q11049265","display_name":"Manufacturing engineering","level":1,"score":0.33033278584480286},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.22199538350105286},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12377271056175232},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1205969750881195},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.05564457178115845}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1504/ijsom.2014.061999","doi":"https://doi.org/10.1504/ijsom.2014.061999","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijsom.2014.061999","pdf_url":null,"source":{"id":"https://openalex.org/S178202027","display_name":"International Journal of Services and Operations Management","issn_l":"1744-2370","issn":["1744-2370","1744-2389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Services and Operations Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:ids:ijsoma:v:18:y:2014:i:2:p:159-178","doi":null,"is_oa":false,"landing_page_url":"http://www.inderscience.com/link.php?id=61999","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:sfera.unife.it:11392/1798708","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/11392/1798708","pdf_url":null,"source":{"id":"https://openalex.org/S4306400369","display_name":"Institutional Research Information System University of Ferrara (University of Ferrara)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I201324441","host_organization_name":"University of Ferrara","host_organization_lineage":["https://openalex.org/I201324441"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":86,"referenced_works":["https://openalex.org/W24265012","https://openalex.org/W135682260","https://openalex.org/W595810444","https://openalex.org/W643753455","https://openalex.org/W941822138","https://openalex.org/W1492070156","https://openalex.org/W1510273105","https://openalex.org/W1514603209","https://openalex.org/W1530279981","https://openalex.org/W1553633118","https://openalex.org/W1571178781","https://openalex.org/W1575738953","https://openalex.org/W1583713394","https://openalex.org/W1965261313","https://openalex.org/W1965556728","https://openalex.org/W1965741517","https://openalex.org/W1968966581","https://openalex.org/W1971597793","https://openalex.org/W1973392338","https://openalex.org/W1975002422","https://openalex.org/W1983996166","https://openalex.org/W1984143591","https://openalex.org/W1992083219","https://openalex.org/W1995156887","https://openalex.org/W2000856607","https://openalex.org/W2001598630","https://openalex.org/W2006953102","https://openalex.org/W2014394186","https://openalex.org/W2016010790","https://openalex.org/W2018552853","https://openalex.org/W2019364219","https://openalex.org/W2021455816","https://openalex.org/W2023158905","https://openalex.org/W2024245667","https://openalex.org/W2024698445","https://openalex.org/W2031459496","https://openalex.org/W2034130744","https://openalex.org/W2042007903","https://openalex.org/W2043328261","https://openalex.org/W2043426410","https://openalex.org/W2045142566","https://openalex.org/W2050045458","https://openalex.org/W2051798470","https://openalex.org/W2055702784","https://openalex.org/W2065929345","https://openalex.org/W2069613388","https://openalex.org/W2069716933","https://openalex.org/W2072871433","https://openalex.org/W2074389819","https://openalex.org/W2076191055","https://openalex.org/W2077545239","https://openalex.org/W2078054872","https://openalex.org/W2078919153","https://openalex.org/W2082955119","https://openalex.org/W2086200415","https://openalex.org/W2087175057","https://openalex.org/W2088404356","https://openalex.org/W2089238059","https://openalex.org/W2089839881","https://openalex.org/W2091780776","https://openalex.org/W2095004342","https://openalex.org/W2096525050","https://openalex.org/W2098720720","https://openalex.org/W2103373507","https://openalex.org/W2107111959","https://openalex.org/W2115315753","https://openalex.org/W2116390171","https://openalex.org/W2117684860","https://openalex.org/W2126884920","https://openalex.org/W2128984758","https://openalex.org/W2134874081","https://openalex.org/W2138663600","https://openalex.org/W2142741495","https://openalex.org/W2144519697","https://openalex.org/W2148226943","https://openalex.org/W2153189722","https://openalex.org/W2154223589","https://openalex.org/W2157674650","https://openalex.org/W2168229645","https://openalex.org/W2296748609","https://openalex.org/W2775009756","https://openalex.org/W2806296536","https://openalex.org/W2986921706","https://openalex.org/W3121175530","https://openalex.org/W3193069336","https://openalex.org/W3200788958"],"related_works":["https://openalex.org/W4400734977","https://openalex.org/W7135812442","https://openalex.org/W2485407303","https://openalex.org/W2495396259","https://openalex.org/W2358004460","https://openalex.org/W2857846911","https://openalex.org/W7100137931","https://openalex.org/W1607275556","https://openalex.org/W1147927532","https://openalex.org/W7203737847"],"abstract_inverted_index":{"The":[0,58,109],"main":[1],"objective":[2],"of":[3,12,22,44,80,128],"this":[4],"paper":[5],"is":[6,92,112],"to":[7,17,76,88,122],"investigate":[8],"how":[9],"a":[10,50],"group":[11],"companies,":[13],"which":[14],"are":[15,74],"committed":[16],"process":[18],"improvement":[19],"by":[20],"means":[21],"Total":[23],"Quality":[24],"Management":[25],"(TQM),":[26],"Lean":[27],"Six":[28],"Sigma":[29],"and":[30,42,67,82,86,118,126,140],"ISO":[31,106],"9001,":[32],"have":[33],"developed":[34],"an":[35,138],"audit":[36,52,98,133],"pattern":[37,53,91,99,111],"for":[38,101,115,143],"improving":[39,144],"the":[40,61,72,95,105,124],"efficiency":[41,125],"effectiveness":[43,127],"shop-floor":[45,148],"processes.":[46],"Interesting":[47],"findings":[48],"show":[49],"precise":[51],"based":[54],"on":[55],"seven":[56],"categories.":[57],"categories":[59,73],"describe":[60],"processes":[62,129],"that":[63],"should":[64],"be":[65],"audited":[66],"key":[68],"elements":[69],"related.":[70],"Furthermore,":[71],"related":[75],"auditors\u2019":[77],"skills,":[78],"management":[79],"check-lists":[81],"scheduling,":[83],"internal":[84],"communication":[85],"reporting":[87],"management.":[89],"This":[90,135],"compared":[93],"with":[94,104],"more":[96],"formal":[97],"used":[100],"evaluating":[102],"compliance":[103],"9001":[107],"standard.":[108],"found":[110],"particularly":[113],"suitable":[114],"production":[116],"consultants":[117],"managers":[119],"who":[120],"want":[121],"improve":[123],"as":[130,132],"well":[131],"managers.":[134],"research":[136],"proposes":[137],"original":[139],"novel":[141],"way":[142],"business":[145],"performances":[146],"through":[147],"audits.":[149]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":4},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-08-31T07:19:18.363097","created_date":"2016-06-24T00:00:00"}