{"id":"https://openalex.org/W2118992124","doi":"https://doi.org/10.1016/j.jairtraman.2012.12.011","title":"The effectiveness of airline crisis management on brand protection: A case study of British Airways","display_name":"The effectiveness of airline crisis management on brand protection: A case study of British Airways","publication_year":2013,"publication_date":"2013-02-08","ids":{"openalex":"https://openalex.org/W2118992124","doi":"https://doi.org/10.1016/j.jairtraman.2012.12.011","mag":"2118992124"},"language":"en","primary_location":{"id":"doi:10.1016/j.jairtraman.2012.12.011","doi":"https://doi.org/10.1016/j.jairtraman.2012.12.011","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2012.12.011","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Michael Grundy","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I82284825","display_name":"Cranfield University","ror":"https://ror.org/05cncd958","country_code":"GB","type":"education","lineage":["https://openalex.org/I82284825"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Michael Grundy","raw_affiliation_strings":["The Department of Air Transport, Building 115, Cranfield University, Bedfordshire MK43 0AL, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Department of Air Transport, Building 115, Cranfield University, Bedfordshire MK43 0AL, UK","institution_ids":["https://openalex.org/I82284825"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087648969","display_name":"Richard W. Moxon","orcid":"https://orcid.org/0000-0002-0973-0398","observed_orcids":["https://orcid.org/0000-0002-0973-0398"]},"institutions":[{"id":"https://openalex.org/I82284825","display_name":"Cranfield University","ror":"https://ror.org/05cncd958","country_code":"GB","type":"education","lineage":["https://openalex.org/I82284825"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Richard Moxon","raw_affiliation_strings":["The Department of Air Transport, Building 115, Cranfield University, Bedfordshire MK43 0AL, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Department of Air Transport, Building 115, Cranfield University, Bedfordshire MK43 0AL, UK","institution_ids":["https://openalex.org/I82284825"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5087648969"],"corresponding_institution_ids":["https://openalex.org/I82284825"],"apc_list":{"value":3250,"currency":"USD","value_usd":3250},"apc_paid":null,"fwci":5.9289,"has_fulltext":false,"cited_by_count":43,"citation_normalized_percentile":{"value":0.9593999,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"28","issue":null,"first_page":"55","last_page":"61"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.008100000210106373,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-management","display_name":"crisis management","score":0.8180000185966492},{"id":"https://openalex.org/keywords/crisis-communication","display_name":"crisis communication","score":0.7609999775886536},{"id":"https://openalex.org/keywords/brand-protection","display_name":"brand protection","score":0.9240000247955322},{"id":"https://openalex.org/keywords/brand-management","display_name":"brand management","score":0.9089999794960022},{"id":"https://openalex.org/keywords/british-airways","display_name":"British Airways","score":0.9649999737739563},{"id":"https://openalex.org/keywords/air-transport","display_name":"airline industry","score":0.871999979019165},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.8659999966621399},{"id":"https://openalex.org/keywords/crisis-response-strategies","display_name":"crisis response strategies","score":0.6000000238418579}],"concepts":[{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.8489102125167847},{"id":"https://openalex.org/C2780851881","wikidata":"https://www.wikidata.org/wiki/Q1141276","display_name":"Crisis management","level":2,"score":0.6798038482666016},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5598729252815247},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5168836116790771},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5128124356269836},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5119589567184448},{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.5078921914100647},{"id":"https://openalex.org/C57375061","wikidata":"https://www.wikidata.org/wiki/Q453181","display_name":"Brand management","level":2,"score":0.4639204740524292},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.46292591094970703},{"id":"https://openalex.org/C176217482","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Metric (unit)","level":2,"score":0.42093777656555176},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4186609387397766},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2673618495464325},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.19936445355415344},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.192982017993927},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.17159372568130493},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1377987563610077},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.10436338186264038},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.jairtraman.2012.12.011","doi":"https://doi.org/10.1016/j.jairtraman.2012.12.011","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2012.12.011","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:jaitra:v:28:y:2013:i:c:p:55-61","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0969699712001640","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W51932439","https://openalex.org/W565622550","https://openalex.org/W630832563","https://openalex.org/W760576796","https://openalex.org/W1529423035","https://openalex.org/W1579297219","https://openalex.org/W1592080430","https://openalex.org/W1607137273","https://openalex.org/W1977654489","https://openalex.org/W1992179686","https://openalex.org/W1993467474","https://openalex.org/W2038443585","https://openalex.org/W2049649310","https://openalex.org/W2069275121","https://openalex.org/W2137174827","https://openalex.org/W2169262105","https://openalex.org/W2169399557","https://openalex.org/W2329090731","https://openalex.org/W2941535465","https://openalex.org/W2972582326","https://openalex.org/W3144450923"],"related_works":["https://openalex.org/W7154549181","https://openalex.org/W2073688352","https://openalex.org/W2283122236","https://openalex.org/W3080809108","https://openalex.org/W4391789897","https://openalex.org/W4248816919","https://openalex.org/W7027368006","https://openalex.org/W2626536354","https://openalex.org/W6983395392","https://openalex.org/W4285184521"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":1}],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2016-06-24T00:00:00"}
