{"id":"https://openalex.org/W2118932867","doi":"https://doi.org/10.1080/10548408.2012.720150","title":"How Satisfied are Inbound Medical Tourists in Malaysia? A Study on Private Hospitals in Kuala Lumpur","display_name":"How Satisfied are Inbound Medical Tourists in Malaysia? A Study on Private Hospitals in Kuala Lumpur","publication_year":2012,"publication_date":"2012-10-01","ids":{"openalex":"https://openalex.org/W2118932867","doi":"https://doi.org/10.1080/10548408.2012.720150","mag":"2118932867"},"language":"en","primary_location":{"id":"doi:10.1080/10548408.2012.720150","doi":"https://doi.org/10.1080/10548408.2012.720150","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10548408.2012.720150","pdf_url":null,"source":{"id":"https://openalex.org/S132310603","display_name":"Journal of Travel & Tourism Marketing","issn_l":"1054-8408","issn":["1054-8408","1540-7306"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Travel & Tourism Marketing","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112605207","display_name":"Ghazali Musa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I33849332","display_name":"University of Malaya","ror":"https://ror.org/00rzspn62","country_code":"MY","type":"education","lineage":["https://openalex.org/I33849332"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Ghazali Musa","raw_affiliation_strings":["Faculty of Business and Accountancy, University of Malaya, 50603, Kuala Lumpur, Malaysia","Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business and Accountancy, University of Malaya, 50603, Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I33849332"]},{"raw_affiliation_string":"Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia#TAB#","institution_ids":["https://openalex.org/I33849332"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086189980","display_name":"Dharmesh R. Doshi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I33849332","display_name":"University of Malaya","ror":"https://ror.org/00rzspn62","country_code":"MY","type":"education","lineage":["https://openalex.org/I33849332"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Dharmesh R. Doshi","raw_affiliation_strings":["Faculty of Business and Accountancy, University of Malaya, 50603, Kuala Lumpur, Malaysia","Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business and Accountancy, University of Malaya, 50603, Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I33849332"]},{"raw_affiliation_string":"Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia#TAB#","institution_ids":["https://openalex.org/I33849332"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052095456","display_name":"Brian Kee Mun Wong","orcid":"https://orcid.org/0000-0003-4558-8461","observed_orcids":["https://orcid.org/0000-0003-4558-8461"]},"institutions":[{"id":"https://openalex.org/I33849332","display_name":"University of Malaya","ror":"https://ror.org/00rzspn62","country_code":"MY","type":"education","lineage":["https://openalex.org/I33849332"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Kee Mun Wong","raw_affiliation_strings":["Faculty of Business and Accountancy, University of Malaya, 50603, Kuala Lumpur, Malaysia","Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business and Accountancy, University of Malaya, 50603, Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I33849332"]},{"raw_affiliation_string":"Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia#TAB#","institution_ids":["https://openalex.org/I33849332"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032548522","display_name":"Thinaranjeney Thirumoorthi","orcid":"https://orcid.org/0000-0001-8956-2517","observed_orcids":["https://orcid.org/0000-0001-8956-2517"]},"institutions":[{"id":"https://openalex.org/I33849332","display_name":"University of Malaya","ror":"https://ror.org/00rzspn62","country_code":"MY","type":"education","lineage":["https://openalex.org/I33849332"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Thinaranjeney Thirumoorthy","raw_affiliation_strings":["Faculty of Business and Accountancy, University of Malaya, 50603, Kuala Lumpur, Malaysia","Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business and Accountancy, University of Malaya, 50603, Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I33849332"]},{"raw_affiliation_string":"Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia#TAB#","institution_ids":["https://openalex.org/I33849332"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5052095456"],"corresponding_institution_ids":["https://openalex.org/I33849332"],"apc_list":null,"apc_paid":null,"fwci":20.1237,"has_fulltext":false,"cited_by_count":94,"citation_normalized_percentile":{"value":0.98864398,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"29","issue":"7","first_page":"629","last_page":"646"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12681","display_name":"Global Healthcare and Medical Tourism","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12681","display_name":"Global Healthcare and Medical Tourism","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/inbound-medical-tourism","display_name":"inbound medical tourism","score":0.8690000176429749},{"id":"https://openalex.org/keywords/private-hospitals","display_name":"private hospitals","score":0.9940000176429749},{"id":"https://openalex.org/keywords/kuala-lumpur","display_name":"Kuala Lumpur","score":0.8109999895095825},{"id":"https://openalex.org/keywords/hospital-facilities","display_name":"hospital facilities","score":0.8159999847412109},{"id":"https://openalex.org/keywords/physician-patient-relationship","display_name":"physician-patient relationship","score":0.5049999952316284},{"id":"https://openalex.org/keywords/hospital-services","display_name":"hospital services","score":0.6150000095367432},{"id":"https://openalex.org/keywords/demographic-differences-in-satisfaction","display_name":"demographic differences in satisfaction","score":0.878000020980835},{"id":"https://openalex.org/keywords/satisfaction-measurement","display_name":"satisfaction measurement","score":0.4819999933242798},{"id":"https://openalex.org/keywords/healthcare-marketing","display_name":"healthcare marketing","score":0.3580000102519989}],"concepts":[{"id":"https://openalex.org/C3018591125","wikidata":"https://www.wikidata.org/wiki/Q1865","display_name":"Kuala lumpur","level":2,"score":0.9761665463447571},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4708658754825592},{"id":"https://openalex.org/C2988250419","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Consumer satisfaction","level":2,"score":0.45946595072746277},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4373897612094879},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.34143495559692383},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.337520569562912},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.333313524723053},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2773674428462982}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/10548408.2012.720150","doi":"https://doi.org/10.1080/10548408.2012.720150","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10548408.2012.720150","pdf_url":null,"source":{"id":"https://openalex.org/S132310603","display_name":"Journal of Travel & Tourism Marketing","issn_l":"1054-8408","issn":["1054-8408","1540-7306"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Travel & Tourism Marketing","raw_type":"journal-article"},{"id":"pmh:oai:eprints.um.edu.my:10413","doi":null,"is_oa":false,"landing_page_url":"http://eprints.um.edu.my/10413/1/10548408.2012.pdf","pdf_url":"http://eprints.um.edu.my/10413/1/10548408.2012.pdf","source":{"id":"https://openalex.org/S4306400330","display_name":"The University of Malaya Research Repository (University of Malaya)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I33849332","host_organization_name":"University of Malaya","host_organization_lineage":["https://openalex.org/I33849332"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5683000087738037,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":89,"referenced_works":["https://openalex.org/W24471203","https://openalex.org/W24765036","https://openalex.org/W99295644","https://openalex.org/W129077866","https://openalex.org/W1505999675","https://openalex.org/W1520143441","https://openalex.org/W1532872648","https://openalex.org/W1559330557","https://openalex.org/W1583187882","https://openalex.org/W1589420286","https://openalex.org/W1603746823","https://openalex.org/W1608876412","https://openalex.org/W1683742771","https://openalex.org/W1970823521","https://openalex.org/W1973010700","https://openalex.org/W1977860349","https://openalex.org/W1979432935","https://openalex.org/W1980198854","https://openalex.org/W1981201896","https://openalex.org/W1984751081","https://openalex.org/W1986248368","https://openalex.org/W1990401684","https://openalex.org/W1993787648","https://openalex.org/W1994965688","https://openalex.org/W1996140876","https://openalex.org/W1996164389","https://openalex.org/W1998190066","https://openalex.org/W1999133740","https://openalex.org/W1999373986","https://openalex.org/W2003143730","https://openalex.org/W2010806395","https://openalex.org/W2024180819","https://openalex.org/W2026368098","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2031693482","https://openalex.org/W2032904441","https://openalex.org/W2038784321","https://openalex.org/W2039338918","https://openalex.org/W2040545579","https://openalex.org/W2041326472","https://openalex.org/W2041465237","https://openalex.org/W2041736172","https://openalex.org/W2041823563","https://openalex.org/W2042807843","https://openalex.org/W2044194539","https://openalex.org/W2050822195","https://openalex.org/W2050999701","https://openalex.org/W2056697906","https://openalex.org/W2065234628","https://openalex.org/W2076620891","https://openalex.org/W2077940660","https://openalex.org/W2079433742","https://openalex.org/W2083828853","https://openalex.org/W2084102548","https://openalex.org/W2089179172","https://openalex.org/W2093809847","https://openalex.org/W2100268181","https://openalex.org/W2100353390","https://openalex.org/W2100888826","https://openalex.org/W2108756455","https://openalex.org/W2118656691","https://openalex.org/W2122185823","https://openalex.org/W2122216895","https://openalex.org/W2132085353","https://openalex.org/W2135129664","https://openalex.org/W2149300355","https://openalex.org/W2153912227","https://openalex.org/W2157481220","https://openalex.org/W2159426595","https://openalex.org/W2187751229","https://openalex.org/W2319351748","https://openalex.org/W2402793187","https://openalex.org/W2425596709","https://openalex.org/W2442218384","https://openalex.org/W2460112555","https://openalex.org/W2483261836","https://openalex.org/W2597815766","https://openalex.org/W2771839199","https://openalex.org/W2922430484","https://openalex.org/W2994493575","https://openalex.org/W3150448797","https://openalex.org/W3159780416","https://openalex.org/W4206478011","https://openalex.org/W4234542464","https://openalex.org/W4243815928","https://openalex.org/W4249499938","https://openalex.org/W4285719527","https://openalex.org/W4300912635"],"related_works":["https://openalex.org/W7019640459","https://openalex.org/W7217961298","https://openalex.org/W2947133813","https://openalex.org/W3095259518","https://openalex.org/W3126977618","https://openalex.org/W1683627486","https://openalex.org/W2980268993","https://openalex.org/W2429464947","https://openalex.org/W2442878076","https://openalex.org/W7215453691"],"abstract_inverted_index":{"The":[0,73],"study":[1],"explores":[2],"inbound":[3],"medical":[4,31,88],"tourists'":[5,89],"satisfaction":[6,69,90],"from":[7],"137":[8],"respondents":[9],"sampled":[10],"using":[11],"the":[12,51,58,66,79,92],"combination":[13],"of":[14,29,68,81],"purposeful":[15],"and":[16,43,48,83,91,98],"convenience":[17],"samplings":[18],"in":[19,23,56,65],"five":[20],"private":[21],"hospitals":[22],"Kuala":[24],"Lumpur.":[25],"In":[26],"descending":[27],"order":[28],"scores,":[30],"tourists":[32],"are":[33,50,62],"most":[34,53],"satisfied":[35],"with":[36],"doctors,":[37],"nurses,":[38],"hospital":[39,41,44],"services,":[40],"atmosphere,":[42],"facilities.":[45],"Hospital":[46],"facilities":[47],"doctors":[49],"two":[52],"important":[54],"dimensions":[55,82],"influencing":[57],"overall":[59],"satisfaction.":[60],"There":[61],"significant":[63],"differences":[64],"levels":[67],"within":[70],"demographic":[71],"profiles.":[72],"article":[74],"contributes":[75],"to":[76,86],"knowledge":[77],"on":[78],"establishment":[80],"items":[84],"pertinent":[85],"measuring":[87],"results":[93],"provide":[94],"insights":[95],"into":[96],"managerial":[97],"marketing":[99],"implications.":[100]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":12},{"year":2020,"cited_by_count":10},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":7},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":8}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}