{"id":"https://openalex.org/W2116833372","doi":"https://doi.org/10.1080/1478336032000090996","title":"Managing change in process and people: Combining a maturity model with a competency-based approach","display_name":"Managing change in process and people: Combining a maturity model with a competency-based approach","publication_year":2003,"publication_date":"2003-09-01","ids":{"openalex":"https://openalex.org/W2116833372","doi":"https://doi.org/10.1080/1478336032000090996","mag":"2116833372"},"language":"en","primary_location":{"id":"doi:10.1080/1478336032000090996","doi":"https://doi.org/10.1080/1478336032000090996","is_oa":false,"landing_page_url":"https://doi.org/10.1080/1478336032000090996","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management & Business Excellence","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109562587","display_name":"Alan Cameron Gillies","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I185852735","display_name":"University of Lancashire","ror":"https://ror.org/010jbqd54","country_code":"GB","type":"education","lineage":["https://openalex.org/I185852735"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Alan Gillies","raw_affiliation_strings":["Health Informatics Research Unit, University of Central Lancashire, Preston, PR1 2HE, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Health Informatics Research Unit, University of Central Lancashire, Preston, PR1 2HE, UK","institution_ids":["https://openalex.org/I185852735"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066511079","display_name":"John C. Howard","orcid":"https://orcid.org/0000-0001-8936-7471","observed_orcids":["https://orcid.org/0000-0001-8936-7471"]},"institutions":[{"id":"https://openalex.org/I185852735","display_name":"University of Lancashire","ror":"https://ror.org/010jbqd54","country_code":"GB","type":"education","lineage":["https://openalex.org/I185852735"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"John Howard","raw_affiliation_strings":["Health Informatics Research Unit, University of Central Lancashire, Preston, PR1 2HE, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Health Informatics Research Unit, University of Central Lancashire, Preston, PR1 2HE, UK","institution_ids":["https://openalex.org/I185852735"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I185852735"],"apc_list":null,"apc_paid":null,"fwci":1.5392,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.87501769,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"14","issue":"7","first_page":"779","last_page":"787"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.9771000146865845,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.9771000146865845,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13449","display_name":"Organizational Management and Change","score":0.003700000001117587,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12802","display_name":"Competency Development and Evaluation","score":0.003700000001117587,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/change-management","display_name":"change management","score":0.8339999914169312},{"id":"https://openalex.org/keywords/process-improvement","display_name":"process improvement","score":0.7630000114440918},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"capability maturity model","score":0.8619999885559082},{"id":"https://openalex.org/keywords/competency-based-education","display_name":"competency-based education","score":0.7839999794960022},{"id":"https://openalex.org/keywords/benner-s-novice-to-expert-model","display_name":"Benner's novice to expert model","score":0.800000011920929},{"id":"https://openalex.org/keywords/maturity-model","display_name":"maturity model","score":0.4129999876022339},{"id":"https://openalex.org/keywords/competency-model","display_name":"competency model","score":0.5809999704360962},{"id":"https://openalex.org/keywords/software-tools","display_name":"software tools","score":0.6179999709129333}],"concepts":[{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.8660890460014343},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.6805276870727539},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.6533209085464478},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.633430004119873},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6133236289024353},{"id":"https://openalex.org/C73890322","wikidata":"https://www.wikidata.org/wiki/Q7455693","display_name":"Service Integration Maturity Model","level":4,"score":0.6100751161575317},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6041747331619263},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4657455384731293},{"id":"https://openalex.org/C68269808","wikidata":"https://www.wikidata.org/wiki/Q17096559","display_name":"LeanCMMI","level":5,"score":0.4215167164802551},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.3996164798736572},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.37496301531791687},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33127838373184204},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.329243004322052},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.2756271958351135},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.2605864405632019},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19692465662956238},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16613313555717468},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0866580605506897},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/1478336032000090996","doi":"https://doi.org/10.1080/1478336032000090996","is_oa":false,"landing_page_url":"https://doi.org/10.1080/1478336032000090996","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management & Business Excellence","raw_type":"journal-article"},{"id":"pmh:oai:clok.uclan.ac.uk:392","doi":null,"is_oa":false,"landing_page_url":"http://clok.uclan.ac.uk/392/","pdf_url":null,"source":{"id":"https://openalex.org/S4306402361","display_name":"CLOK (University of Central Lancashire)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I185852735","host_organization_name":"University of Lancashire","host_organization_lineage":["https://openalex.org/I185852735"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W2252777","https://openalex.org/W17087517","https://openalex.org/W1483408659","https://openalex.org/W1561082337","https://openalex.org/W1566014294","https://openalex.org/W2086468910","https://openalex.org/W2097700520","https://openalex.org/W2121057544","https://openalex.org/W2421304546","https://openalex.org/W2770397353","https://openalex.org/W4229915429","https://openalex.org/W4241684276","https://openalex.org/W6903529332"],"related_works":["https://openalex.org/W3008312216","https://openalex.org/W3111904408","https://openalex.org/W2080800381","https://openalex.org/W2121057544","https://openalex.org/W1991787619","https://openalex.org/W2124095714","https://openalex.org/W2885627798","https://openalex.org/W2187368574","https://openalex.org/W6991693834","https://openalex.org/W1977701312"],"abstract_inverted_index":{"This":[0],"study":[1,69],"is":[2,71],"concerned":[3],"with":[4,27,74,86],"an":[5],"integrated":[6,60],"approach":[7,14,20],"to":[8],"the":[9,23,42,77],"management":[10],"of":[11,30,76],"change.":[12],"The":[13,39,83],"described":[15,72],"combines":[16],"a":[17,28,64],"process":[18],"improvement":[19],"derived":[21,32],"from":[22,33,80],"Capability":[24],"Maturity":[25],"Model":[26],"model":[29],"competency":[31],"Benner's":[34],"work":[35],"in":[36],"health":[37],"care.":[38],"paper":[40,84],"describes":[41,55],"original":[43],"models":[44],"and":[45,61],"how":[46,56],"they":[47,57],"have":[48,58],"been":[49,59],"adapted":[50],"for":[51],"use.":[52],"It":[53],"then":[54],"encapsulated":[62],"within":[63],"software":[65],"tool.":[66],"A":[67],"case":[68],"application":[70],"together":[73],"some":[75,87],"initial":[78],"findings":[79],"its":[81],"deployment.":[82],"concludes":[85],"comments":[88],"about":[89],"future":[90],"developments.":[91]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}