{"id":"https://openalex.org/W2116128598","doi":"https://doi.org/10.1111/j.1937-5956.2002.tb00473.x","title":"DRIVERS OF INTERNET PURCHASING SUCCESS","display_name":"DRIVERS OF INTERNET PURCHASING SUCCESS","publication_year":2002,"publication_date":"2002-12-01","ids":{"openalex":"https://openalex.org/W2116128598","doi":"https://doi.org/10.1111/j.1937-5956.2002.tb00473.x","mag":"2116128598"},"language":"en","primary_location":{"id":"doi:10.1111/j.1937-5956.2002.tb00473.x","doi":"https://doi.org/10.1111/j.1937-5956.2002.tb00473.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1937-5956.2002.tb00473.x","pdf_url":null,"source":{"id":"https://openalex.org/S149070780","display_name":"Production and Operations Management","issn_l":"1059-1478","issn":["1059-1478","1937-5956"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","fnege-1","ft50","jufo-3","norway-2","poland-100","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Production and Operations Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018417777","display_name":"Kenneth K. Boyer","orcid":"https://orcid.org/0000-0001-8186-7893","observed_orcids":["https://orcid.org/0000-0001-8186-7893"]},"institutions":[{"id":"https://openalex.org/I118353179","display_name":"DePaul University","ror":"https://ror.org/04xtx5t16","country_code":"US","type":"education","lineage":["https://openalex.org/I118353179"]},{"id":"https://openalex.org/I27804330","display_name":"Brown University","ror":"https://ror.org/05gq02987","country_code":"US","type":"education","lineage":["https://openalex.org/I27804330"]},{"id":"https://openalex.org/I87216513","display_name":"Michigan State University","ror":"https://ror.org/05hs6h993","country_code":"US","type":"education","lineage":["https://openalex.org/I87216513"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"KENNETH K. BOYER","raw_affiliation_strings":["Department of Marketing and Supply Chain Management, The Eli Broad Graduate School of Management, Michigan State University, East Lansing, Michigan 48824\u20101122","Ken Boyer is an associate professor in marketing and supply chain management at Michigan State University. Dr. Boyer previously taught for 5 years at DePaul University. He earned a B.S. in mechanical engineering from Brown University, and a M.A. and Ph.D. in Business Administration from Ohio State University. Dr. Boyer worked as a project engineer with General Dynamics Electric Boat Division in Groton, Connecticut. Dr. Boyer's research interests focus on the strategic management of operations, electronic commerce, and the effective use of advanced manufacturing technologies. He has published articles in Management Science, Decision Sciences, Production and Operations Management, Journal of Operations Management, and Business Horizons, among others. He is a member of the Academy of Management and the Decision Sciences Institute. He is an Associate Editor for the Journal of Operations Management and an Area Editor for Production and Operations Management"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and Supply Chain Management, The Eli Broad Graduate School of Management, Michigan State University, East Lansing, Michigan 48824\u20101122","institution_ids":["https://openalex.org/I87216513"]},{"raw_affiliation_string":"Ken Boyer is an associate professor in marketing and supply chain management at Michigan State University. Dr. Boyer previously taught for 5 years at DePaul University. He earned a B.S. in mechanical engineering from Brown University, and a M.A. and Ph.D. in Business Administration from Ohio State University. Dr. Boyer worked as a project engineer with General Dynamics Electric Boat Division in Groton, Connecticut. Dr. Boyer's research interests focus on the strategic management of operations, electronic commerce, and the effective use of advanced manufacturing technologies. He has published articles in Management Science, Decision Sciences, Production and Operations Management, Journal of Operations Management, and Business Horizons, among others. He is a member of the Academy of Management and the Decision Sciences Institute. He is an Associate Editor for the Journal of Operations Management and an Area Editor for Production and Operations Management","institution_ids":["https://openalex.org/I118353179","https://openalex.org/I27804330","https://openalex.org/I87216513"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103006247","display_name":"John R. Olson","orcid":"https://orcid.org/0000-0001-7404-3351","observed_orcids":["https://orcid.org/0000-0001-7404-3351"]},"institutions":[{"id":"https://openalex.org/I114395901","display_name":"University of Nebraska\u2013Lincoln","ror":"https://ror.org/043mer456","country_code":"US","type":"education","lineage":["https://openalex.org/I114395901"]},{"id":"https://openalex.org/I118353179","display_name":"DePaul University","ror":"https://ror.org/04xtx5t16","country_code":"US","type":"education","lineage":["https://openalex.org/I118353179"]},{"id":"https://openalex.org/I130238516","display_name":"University of Minnesota","ror":"https://ror.org/017zqws13","country_code":"US","type":"education","lineage":["https://openalex.org/I130238516"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"JOHN R. OLSON","raw_affiliation_strings":["Management Department, Kellstadt Graduate School of Commerce, DePaul University, Chicago, Illinois 60604\u20102287","John Olson is an assistant professor in the Department of Management at DePaul University. Dr. Olson has earned a B.S. in mathematics and economics from the University of Minnesota, MBA from St. Cloud State University, and a Ph.D. from the University of Nebraska-Lincoln. Dr. Olson's research interests focus on the effective management of information in the supply chain including e-commerce applications, EDI systems and Just-in-Time systems. He has published articles in Journal of Operations Management, Business Horizons, Interfaces, and International Journal of Operations & Production Management, among others. He is a member of Academy of Management, Decision Sciences Institute, and Informs"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Kellstadt Graduate School of Commerce, DePaul University, Chicago, Illinois 60604\u20102287","institution_ids":["https://openalex.org/I118353179"]},{"raw_affiliation_string":"John Olson is an assistant professor in the Department of Management at DePaul University. Dr. Olson has earned a B.S. in mathematics and economics from the University of Minnesota, MBA from St. Cloud State University, and a Ph.D. from the University of Nebraska-Lincoln. Dr. Olson's research interests focus on the effective management of information in the supply chain including e-commerce applications, EDI systems and Just-in-Time systems. He has published articles in Journal of Operations Management, Business Horizons, Interfaces, and International Journal of Operations & Production Management, among others. He is a member of Academy of Management, Decision Sciences Institute, and Informs","institution_ids":["https://openalex.org/I114395901","https://openalex.org/I118353179","https://openalex.org/I130238516"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":8.3803,"has_fulltext":false,"cited_by_count":93,"citation_normalized_percentile":{"value":0.96804933,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":87,"max":99},"biblio":{"volume":"11","issue":"4","first_page":"480","last_page":"498"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.8041999936103821,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.8041999936103821,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.0714000016450882,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.0674000009894371,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-procurement","display_name":"e-procurement","score":0.7900000214576721},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.7609999775886536},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.7979999780654907},{"id":"https://openalex.org/keywords/purchasing-performance","display_name":"purchasing performance","score":0.7540000081062317},{"id":"https://openalex.org/keywords/web-design","display_name":"web design","score":0.8069999814033508},{"id":"https://openalex.org/keywords/employee-work-environment","display_name":"employee work environment","score":0.8429999947547913},{"id":"https://openalex.org/keywords/online-strategy","display_name":"internet strategy","score":0.9079999923706055},{"id":"https://openalex.org/keywords/office-supplies","display_name":"office supplies","score":0.7919999957084656},{"id":"https://openalex.org/keywords/technology-implementation","display_name":"technology implementation","score":0.5509999990463257}],"concepts":[{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.8815792798995972},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.8120953440666199},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.711422860622406},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6079071164131165},{"id":"https://openalex.org/C2777911440","wikidata":"https://www.wikidata.org/wiki/Q7260945","display_name":"Purchasing process","level":3,"score":0.57322096824646},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5465188026428223},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4912847876548767},{"id":"https://openalex.org/C2779439359","wikidata":"https://www.wikidata.org/wiki/Q317088","display_name":"Commodity","level":2,"score":0.48195192217826843},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4285827577114105},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22406625747680664},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.08600100874900818},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.076199471950531},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1111/j.1937-5956.2002.tb00473.x","doi":"https://doi.org/10.1111/j.1937-5956.2002.tb00473.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1937-5956.2002.tb00473.x","pdf_url":null,"source":{"id":"https://openalex.org/S149070780","display_name":"Production and Operations Management","issn_l":"1059-1478","issn":["1059-1478","1937-5956"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","fnege-1","ft50","jufo-3","norway-2","poland-100","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Production and Operations Management","raw_type":"journal-article"},{"id":"pmh:oai:ir.stthomas.edu:ocbopmtpub-1020","doi":null,"is_oa":false,"landing_page_url":"https://ir.stthomas.edu/context/ocbopmtpub/article/1020/viewcontent/Driversofsuccess.pdf","pdf_url":"https://ir.stthomas.edu/context/ocbopmtpub/article/1020/viewcontent/Driversofsuccess.pdf","source":{"id":"https://openalex.org/S4377196573","display_name":"UST Research Online (University of St. Thomas - Minnesota)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I161515732","host_organization_name":"University of St. Thomas - Minnesota","host_organization_lineage":["https://openalex.org/I161515732"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Operations and Supply Chain Management Faculty Publications","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W1543575289","https://openalex.org/W1550364644","https://openalex.org/W1551059212","https://openalex.org/W1553738619","https://openalex.org/W1608839356","https://openalex.org/W1974108202","https://openalex.org/W1987611334","https://openalex.org/W1989528006","https://openalex.org/W2012565831","https://openalex.org/W2024210662","https://openalex.org/W2027972243","https://openalex.org/W2030132123","https://openalex.org/W2033943395","https://openalex.org/W2044787085","https://openalex.org/W2050075077","https://openalex.org/W2074847743","https://openalex.org/W2082563645","https://openalex.org/W2083300154","https://openalex.org/W2087442202","https://openalex.org/W2093129023","https://openalex.org/W2093454157","https://openalex.org/W2102047129","https://openalex.org/W2112440119","https://openalex.org/W2119184665","https://openalex.org/W2126512988","https://openalex.org/W2318204422","https://openalex.org/W2329395632","https://openalex.org/W2413817321","https://openalex.org/W2476651648","https://openalex.org/W2994559838","https://openalex.org/W4300347525","https://openalex.org/W4301377693"],"related_works":["https://openalex.org/W2436151971","https://openalex.org/W2793423257","https://openalex.org/W4230752487","https://openalex.org/W1904340939","https://openalex.org/W1970321463","https://openalex.org/W2750397564","https://openalex.org/W7015521260","https://openalex.org/W2118289722","https://openalex.org/W1582211859","https://openalex.org/W2068592440"],"abstract_inverted_index":{"The":[0],"development":[1],"of":[2,20,35,43,58,82,124,127,132,153,156,216],"the":[3,10,36,47,53,76,83,92,96,109,115,167,180,187,214],"Internet":[4,116,130,146,181],"as":[5,29,75,182,218],"a":[6,18,30,41,60,103,128,183,219],"business":[7],"tool":[8],"over":[9],"past":[11],"5":[12],"years":[13],"has":[14,26],"been":[15,27],"phenomenal,":[16],"causing":[17],"period":[19],"chaos":[21],"and":[22,79,100,148,204],"creative":[23],"destruction.":[24],"E\u2010commerce":[25],"hyped":[28],"catalyst":[31],"for":[32],"vast":[33],"streamlining":[34],"supply":[37],"chain.":[38],"Yet,":[39],"in":[40,94,111],"time":[42],"such":[44],"phenomenal":[45],"change,":[46],"focus":[48],"tends":[49],"to":[50,69,117,207,212],"be":[51,64,70,199],"on":[52,102],"large":[54],"picture.":[55],"Many":[56],"details":[57],"how":[59],"new":[61],"technology":[62,77,97],"should":[63],"or":[65,72],"is":[66,91,98],"employed":[67],"tend":[68],"unknown":[71],"ignored.":[73],"However,":[74],"matures":[78],"stabilizes,":[80],"one":[81],"primary":[84],"factors":[85,190,197],"that":[86,158,172,191],"separate":[87],"winners":[88],"from":[89,178],"losers":[90],"way":[93],"which":[95,112],"implemented":[99],"operated":[101],"daily":[104],"basis.":[105],"This":[106],"study":[107],"examines":[108],"ways":[110],"companies":[113,154,173,206],"utilize":[114],"streamline":[118],"their":[119,209],"purchasing":[120,149,184,193,220],"process.":[121],"A":[122],"survey":[123],"416":[125],"customers":[126],"major":[129],"retailer":[131],"commodity":[133],"office":[134,161],"supplies":[135,162],"reveals":[136],"important":[137],"relationships":[138],"between":[139],"web":[140],"site":[141],"design,":[142],"employee":[143],"work":[144],"environments,":[145],"strategy,":[147],"performance.":[150],"Our":[151,169],"sample":[152],"consists":[155],"firms":[157],"have":[159],"ordered":[160],"at":[163],"least":[164],"once":[165],"using":[166],"Internet.":[168],"data":[170,188],"indicate":[171],"do":[174],"realize":[175],"performance":[176],"benefits":[177,215],"utilizing":[179],"tool.":[185,221],"Furthermore,":[186],"suggest":[189],"facilitate":[192],"process":[194],"improvements.":[195],"These":[196],"can":[198],"utilized":[200],"by":[201],"both":[202],"buying":[203],"selling":[205],"improve":[208],"proprietary":[210],"processes":[211],"maximize":[213],"e\u2010commerce":[217]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":6}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}