{"id":"https://openalex.org/W2116036660","doi":null,"title":"THE INFLUENCES OF NEGATIVITY AND REVIEW QUALITY ON THE HELPFULNESS OF ONLINE REVIEWS","display_name":"THE INFLUENCES OF NEGATIVITY AND REVIEW QUALITY ON THE HELPFULNESS OF ONLINE REVIEWS","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2116036660","mag":"2116036660"},"language":"en","primary_location":{"id":"pmh:oai:epubs.surrey.ac.uk:7533","doi":null,"is_oa":false,"landing_page_url":"http://epubs.surrey.ac.uk/7533/2/icis2011.final.pdf","pdf_url":"http://epubs.surrey.ac.uk/7533/2/icis2011.final.pdf","source":{"id":"https://openalex.org/S4306400680","display_name":"Surrey Research Insight Open Access (The University of Surrey)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I28290843","host_organization_name":"University of Surrey","host_organization_lineage":["https://openalex.org/I28290843"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1937987_code1723513.pdf?abstractid=1937664&mirid=1","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083573578","display_name":"Philip Fei Wu","orcid":"https://orcid.org/0000-0001-6408-1653","observed_orcids":["https://orcid.org/0000-0001-6408-1653"]},"institutions":[{"id":"https://openalex.org/I28290843","display_name":"University of Surrey","ror":"https://ror.org/00ks66431","country_code":"GB","type":"education","lineage":["https://openalex.org/I28290843"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Philip Fei Wu","raw_affiliation_strings":["#N#University of Surrey#N#"],"raw_orcid":"https://orcid.org/0000-0001-6408-1653","affiliations":[{"raw_affiliation_string":"#N#University of Surrey#N#","institution_ids":["https://openalex.org/I28290843"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029909463","display_name":"Hans van der Heijden","orcid":"https://orcid.org/0000-0002-8744-8988","observed_orcids":["https://orcid.org/0000-0002-8744-8988"]},"institutions":[{"id":"https://openalex.org/I28290843","display_name":"University of Surrey","ror":"https://ror.org/00ks66431","country_code":"GB","type":"education","lineage":["https://openalex.org/I28290843"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Hans van der Heijden","raw_affiliation_strings":["University of Surrey, Guildford, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-8744-8988","affiliations":[{"raw_affiliation_string":"University of Surrey, Guildford, United Kingdom","institution_ids":["https://openalex.org/I28290843"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5025955123","display_name":"Nikolaos Korfiatis","orcid":"https://orcid.org/0000-0001-6377-4837","observed_orcids":["https://orcid.org/0000-0001-6377-4837"]},"institutions":[{"id":"https://openalex.org/I1118541","display_name":"University of East Anglia","ror":"https://ror.org/026k5mg93","country_code":"GB","type":"education","lineage":["https://openalex.org/I1118541"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Nikolaos Korfiatis","raw_affiliation_strings":["University of East Anglia (UEA) - Norwich Business School"],"raw_orcid":"https://orcid.org/0000-0001-6377-4837","affiliations":[{"raw_affiliation_string":"University of East Anglia (UEA) - Norwich Business School","institution_ids":["https://openalex.org/I1118541"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":16.239,"has_fulltext":false,"cited_by_count":58,"citation_normalized_percentile":{"value":0.98656899,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.7820000052452087},{"id":"https://openalex.org/keywords/review-helpfulness","display_name":"review helpfulness","score":0.8999999761581421},{"id":"https://openalex.org/keywords/negativity-bias","display_name":"negativity bias","score":0.9980000257492065},{"id":"https://openalex.org/keywords/review-quality","display_name":"review quality","score":0.718999981880188},{"id":"https://openalex.org/keywords/user-generated-content","display_name":"user-generated content","score":0.8270000219345093},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.902999997138977},{"id":"https://openalex.org/keywords/readability","display_name":"readability","score":0.6880000233650208},{"id":"https://openalex.org/keywords/review-length","display_name":"review length","score":0.9390000104904175},{"id":"https://openalex.org/keywords/amazon","display_name":"Amazon","score":0.9070000052452087}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9232449531555176},{"id":"https://openalex.org/C2778143727","wikidata":"https://www.wikidata.org/wiki/Q1820650","display_name":"Readability","level":2,"score":0.7828301191329956},{"id":"https://openalex.org/C2778282304","wikidata":"https://www.wikidata.org/wiki/Q16254302","display_name":"Negativity bias","level":2,"score":0.6556159853935242},{"id":"https://openalex.org/C7453019","wikidata":"https://www.wikidata.org/wiki/Q16254302","display_name":"Negativity effect","level":2,"score":0.6162206530570984},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6016312837600708},{"id":"https://openalex.org/C168900304","wikidata":"https://www.wikidata.org/wiki/Q171407","display_name":"Valence (chemistry)","level":2,"score":0.5810950994491577},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.5425854325294495},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.5361653566360474},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.45694905519485474},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.44817695021629333},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.3690061569213867},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.2462342381477356},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22886011004447937},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.1545921266078949},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":9,"locations":[{"id":"pmh:oai:epubs.surrey.ac.uk:7533","doi":null,"is_oa":false,"landing_page_url":"http://epubs.surrey.ac.uk/7533/2/icis2011.final.pdf","pdf_url":"http://epubs.surrey.ac.uk/7533/2/icis2011.final.pdf","source":{"id":"https://openalex.org/S4306400680","display_name":"Surrey Research Insight Open Access (The University of Surrey)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I28290843","host_organization_name":"University of Surrey","host_organization_lineage":["https://openalex.org/I28290843"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.231.8216","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.231.8216","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.468.3840","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.468.3840","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://epubs.surrey.ac.uk/7533/2/icis2011.final.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.666.5332","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.666.5332","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article%3D1113%26context%3Dicis2011","raw_type":"text"},{"id":"mag:2116036660","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1937987_code1723513.pdf?abstractid=1937664&mirid=1","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},{"id":"pmh:oai:aisel.aisnet.org:icis2011-1113","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1113&context=icis2011","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ICIS 2011 Proceedings","raw_type":"text"},{"id":"pmh:oai:figshare.com:article/23401760","doi":null,"is_oa":false,"landing_page_url":"https://figshare.com/articles/presentation/The_influences_of_negativity_and_review_quality_on_the_helpfulness_of_online_reviews/23401760","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},{"id":"pmh:oai:ueaeprints.uea.ac.uk:51420","doi":null,"is_oa":false,"landing_page_url":"https://ueaeprints.uea.ac.uk/id/eprint/51420/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400384","display_name":"UEA Digital Repository (University of East Anglia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1118541","host_organization_name":"University of East Anglia","host_organization_lineage":["https://openalex.org/I1118541"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference or Workshop Item"},{"id":"mag:3123513055","doi":null,"is_oa":false,"landing_page_url":"https://epubs.surrey.ac.uk/7533/2/icis2011.final.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306419566","display_name":"International Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Conference on Information Systems","raw_type":null}],"best_oa_location":{"id":"mag:2116036660","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1937987_code1723513.pdf?abstractid=1937664&mirid=1","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W1964000966","https://openalex.org/W2016945820","https://openalex.org/W2260906922","https://openalex.org/W3121221054","https://openalex.org/W3121357937","https://openalex.org/W3122724846","https://openalex.org/W3123841451"],"related_works":["https://openalex.org/W2140347740","https://openalex.org/W2504788215","https://openalex.org/W2294313660","https://openalex.org/W4383889896","https://openalex.org/W4410196868","https://openalex.org/W2810318119","https://openalex.org/W4220900634","https://openalex.org/W2609115599","https://openalex.org/W2810562570","https://openalex.org/W2746605746"],"abstract_inverted_index":{"Building":[0],"on":[1],"the":[2,12,20,72,77,93,99,125],"interpersonal":[3,126],"evaluation":[4,61,127],"theory":[5,128],"in":[6,18,105],"social":[7,78],"psychology,":[8],"this":[9],"study":[10,90,111],"explores":[11],"existence":[13],"of":[14,22,42,95,102],"a":[15,29,37,50,114],"negativity":[16,51,73],"bias":[17,52,74],"evaluating":[19],"helpfulness":[21],"online":[23,87,130],"reviews,":[24],"i.e.,":[25],"whether":[26],"users":[27],"perceive":[28],"negative":[30],"review":[31,131],"to":[32,60,85,92,107,117,129],"be":[33],"more":[34],"helpful":[35],"than":[36],"positive":[38],"review.":[39],"An":[40],"analysis":[41],"7659":[43],"book":[44],"reviews":[45,104],"from":[46],"Amazon.co.uk":[47],"shows":[48],"that":[49,71],"disappears":[53],"after":[54],"controlling":[55],"for":[56],"moderating":[57],"factors":[58],"related":[59],"quality":[62],"such":[63],"as":[64],"readability":[65],"and":[66,123],"length.":[67],"The":[68,89,110],"finding":[69],"demonstrates":[70],"suggested":[75],"by":[76,97,121],"psychology":[79],"literature":[80],"is":[81],"not":[82],"readily":[83],"applicable":[84],"consumer-generated":[86,103],"reviews.":[88],"contributes":[91],"theorization":[94],"word-of-mouth":[96],"exploring":[98],"qualitative":[100],"characteristics":[101],"addition":[106],"their":[108],"valence.":[109],"also":[112],"makes":[113],"theoretical":[115],"contribution":[116],"information":[118],"systems":[119],"research":[120],"introducing":[122],"extending":[124],"research.":[132]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":10},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":7},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
