{"id":"https://openalex.org/W2115652596","doi":"https://doi.org/10.1057/kmrp.2014.37","title":"An application of the knowledge management maturity model: the case of credit unions","display_name":"An application of the knowledge management maturity model: the case of credit unions","publication_year":2015,"publication_date":"2015-01-05","ids":{"openalex":"https://openalex.org/W2115652596","doi":"https://doi.org/10.1057/kmrp.2014.37","mag":"2115652596"},"language":"en","primary_location":{"id":"doi:10.1057/kmrp.2014.37","doi":"https://doi.org/10.1057/kmrp.2014.37","is_oa":false,"landing_page_url":"https://doi.org/10.1057/kmrp.2014.37","pdf_url":null,"source":{"id":"https://openalex.org/S192723185","display_name":"Knowledge Management Research & Practice","issn_l":"1477-8238","issn":["1477-8238","1477-8246"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Knowledge Management Research &amp; Practice","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043015439","display_name":"Alexander Serenko","orcid":"https://orcid.org/0000-0003-4881-2932","observed_orcids":["https://orcid.org/0000-0003-4881-2932"]},"institutions":[{"id":"https://openalex.org/I72541430","display_name":"Lakehead University","ror":"https://ror.org/023p7mg82","country_code":"CA","type":"education","lineage":["https://openalex.org/I72541430"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Alexander Serenko","raw_affiliation_strings":["Lakehead University, Thunder Bay, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lakehead University, Thunder Bay, Canada","institution_ids":["https://openalex.org/I72541430"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021879098","display_name":"Nick Bontis","orcid":"https://orcid.org/0000-0002-8347-0870","observed_orcids":["https://orcid.org/0000-0002-8347-0870"]},"institutions":[{"id":"https://openalex.org/I98251732","display_name":"McMaster University","ror":"https://ror.org/02fa3aq29","country_code":"CA","type":"education","lineage":["https://openalex.org/I98251732"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Nick Bontis","raw_affiliation_strings":["McMaster University, Hamilton, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"McMaster University, Hamilton, Canada","institution_ids":["https://openalex.org/I98251732"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004979611","display_name":"Emily Hull","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I72541430","display_name":"Lakehead University","ror":"https://ror.org/023p7mg82","country_code":"CA","type":"education","lineage":["https://openalex.org/I72541430"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Emily Hull","raw_affiliation_strings":["Interdev Technologies Toronto Canada","Lakehead University, Thunder Bay, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Interdev Technologies Toronto Canada","institution_ids":[]},{"raw_affiliation_string":"Lakehead University, Thunder Bay, Canada","institution_ids":["https://openalex.org/I72541430"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5043015439"],"corresponding_institution_ids":["https://openalex.org/I72541430"],"apc_list":null,"apc_paid":null,"fwci":12.8158,"has_fulltext":false,"cited_by_count":85,"citation_normalized_percentile":{"value":0.98070863,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":92,"max":99},"biblio":{"volume":"14","issue":"3","first_page":"338","last_page":"352"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.4609000086784363,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.4609000086784363,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.17579999566078186,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14222","display_name":"Knowledge Management and Technology","score":0.10050000250339508,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-management-maturity-model","display_name":"knowledge management maturity model","score":0.9169999957084656},{"id":"https://openalex.org/keywords/credit-unions","display_name":"credit unions","score":0.9729999899864197},{"id":"https://openalex.org/keywords/organizational-knowledge-management","display_name":"organizational knowledge management","score":0.8529999852180481},{"id":"https://openalex.org/keywords/knowledge-management-strategy","display_name":"knowledge management strategy","score":0.5049999952316284},{"id":"https://openalex.org/keywords/knowledge-gaps","display_name":"knowledge gaps","score":0.3319999873638153},{"id":"https://openalex.org/keywords/it-infrastructure","display_name":"IT infrastructure","score":0.5529999732971191},{"id":"https://openalex.org/keywords/knowledge-management-technology","display_name":"knowledge management technologies","score":0.4620000123977661}],"concepts":[{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.8524817824363708},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.7954666614532471},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.540735125541687},{"id":"https://openalex.org/C73890322","wikidata":"https://www.wikidata.org/wiki/Q7455693","display_name":"Service Integration Maturity Model","level":4,"score":0.5341016054153442},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4152148962020874},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.35826730728149414},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11042025685310364},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1057/kmrp.2014.37","doi":"https://doi.org/10.1057/kmrp.2014.37","is_oa":false,"landing_page_url":"https://doi.org/10.1057/kmrp.2014.37","pdf_url":null,"source":{"id":"https://openalex.org/S192723185","display_name":"Knowledge Management Research & Practice","issn_l":"1477-8238","issn":["1477-8238","1477-8246"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Knowledge Management Research &amp; Practice","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tkmrxx:v:14:y:2016:i:3:p:338-352","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1057/kmrp.2014.37","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:aisel.aisnet.org:amcis2014-1079","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1079&context=amcis2014","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2014 Proceedings","raw_type":"text"},{"id":"mag:2115652596","doi":null,"is_oa":false,"landing_page_url":"http://dblp.uni-trier.de/db/conf/amcis/amcis2014.html#SerenkoBH14","pdf_url":null,"source":{"id":"https://openalex.org/S4306417665","display_name":"Americas Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Americas Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":74,"referenced_works":["https://openalex.org/W1486957581","https://openalex.org/W1501398819","https://openalex.org/W1517510225","https://openalex.org/W1534213604","https://openalex.org/W1580866561","https://openalex.org/W1966090276","https://openalex.org/W1966509188","https://openalex.org/W1970539285","https://openalex.org/W1977555204","https://openalex.org/W1979785713","https://openalex.org/W1980304513","https://openalex.org/W1982887299","https://openalex.org/W1990413516","https://openalex.org/W1992324015","https://openalex.org/W1993336705","https://openalex.org/W1993412088","https://openalex.org/W1993899034","https://openalex.org/W1995773653","https://openalex.org/W1995824359","https://openalex.org/W1998256085","https://openalex.org/W1999280692","https://openalex.org/W2004171936","https://openalex.org/W2004472797","https://openalex.org/W2012381381","https://openalex.org/W2017164885","https://openalex.org/W2020239659","https://openalex.org/W2031563280","https://openalex.org/W2043828970","https://openalex.org/W2044566486","https://openalex.org/W2045585940","https://openalex.org/W2049709556","https://openalex.org/W2065910120","https://openalex.org/W2071514765","https://openalex.org/W2075519687","https://openalex.org/W2076239839","https://openalex.org/W2078279654","https://openalex.org/W2078374448","https://openalex.org/W2082593292","https://openalex.org/W2083563200","https://openalex.org/W2091559507","https://openalex.org/W2094647114","https://openalex.org/W2098118776","https://openalex.org/W2108065791","https://openalex.org/W2112075394","https://openalex.org/W2112538436","https://openalex.org/W2116850359","https://openalex.org/W2119174046","https://openalex.org/W2124867721","https://openalex.org/W2125380842","https://openalex.org/W2129993869","https://openalex.org/W2133864799","https://openalex.org/W2135873394","https://openalex.org/W2135873917","https://openalex.org/W2137266665","https://openalex.org/W2138344670","https://openalex.org/W2139412805","https://openalex.org/W2141185282","https://openalex.org/W2142471397","https://openalex.org/W2148030806","https://openalex.org/W2148125661","https://openalex.org/W2149062588","https://openalex.org/W2152946714","https://openalex.org/W2158762044","https://openalex.org/W2160168127","https://openalex.org/W2166532586","https://openalex.org/W2247095457","https://openalex.org/W2247758367","https://openalex.org/W2319629964","https://openalex.org/W2644380769","https://openalex.org/W3135756687","https://openalex.org/W4285719527","https://openalex.org/W4298140396","https://openalex.org/W4311831897","https://openalex.org/W4388132063"],"related_works":["https://openalex.org/W7096276988","https://openalex.org/W2475942259","https://openalex.org/W2100915261","https://openalex.org/W2053209285","https://openalex.org/W2340331157","https://openalex.org/W2124322822","https://openalex.org/W2901313761","https://openalex.org/W3214154631","https://openalex.org/W3136188916","https://openalex.org/W2796675302"],"abstract_inverted_index":{"The":[0,18,100],"purpose":[1],"of":[2,10,15,20,36,44,50,78,84,102,108,118],"this":[3],"study":[4],"is":[5,39],"to":[6,24,67,95,114],"investigate":[7],"the":[8,76,82,106,136,160],"level":[9,35],"knowledge":[11,98,143],"management":[12],"(KM)":[13],"maturity":[14,22,38],"credit":[16,26],"unions.":[17],"application":[19],"a":[21,57],"model":[23],"15":[25],"unions":[27,54],"in":[28,56,93,131,144,159],"North":[29],"America":[30],"revealed":[31],"that":[32,156],"an":[33,41,164],"overall":[34],"KM":[37,79,86,88,120,168],"at":[40],"early":[42],"stage":[43],"development,":[45],"but":[46],"there":[47],"are":[48,112],"signs":[49],"future":[51],"improvement.":[52],"Credit":[53,122],"operate":[55],"highly":[58],"competitive,":[59],"knowledge-intensive":[60,161],"financial":[61],"industry":[62],"and":[63,105,127,151],"experience":[64],"various":[65],"pressures":[66],"increase":[68],"their":[69,132],"efficiency,":[70],"which":[71],"they":[72,139],"can":[73],"achieve":[74],"through":[75],"implementation":[77,107],"solutions.":[80,169],"Despite":[81],"absence":[83],"official":[85],"strategies,":[87],"projects":[89],"were":[90],"introduced":[91],"locally":[92],"order":[94],"fill":[96],"particular":[97],"gaps.":[99],"availability":[101],"IT":[103],"infrastructure":[104],"KM-related":[109],"technologies":[110],"alone":[111],"insufficient":[113],"ensure":[115],"universal":[116],"success":[117],"organizational":[119],"activities.":[121],"union":[123],"managers":[124],"periodically":[125],"access":[126],"use":[128],"academic":[129],"research":[130],"decision":[133],"making.":[134],"At":[135],"same":[137],"time,":[138],"prefer":[140],"accessing":[141],"scholarly":[142],"translated":[145],"form":[146],"from":[147],"books,":[148],"practitioner":[149],"magazines,":[150],"consultants.":[152],"It":[153],"was":[154],"concluded":[155],"organizations":[157],"competing":[158],"sector":[162],"have":[163],"inner":[165],"need":[166],"for":[167]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":15},{"year":2020,"cited_by_count":12},{"year":2019,"cited_by_count":11},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2}],"updated_date":"2026-11-03T10:50:19.383937","created_date":"2016-06-24T00:00:00"}
