{"id":"https://openalex.org/W2113857705","doi":"https://doi.org/10.1504/ijiscm.2007.013879","title":"The complementary role of business process reengineering and information technology to total quality management practices","display_name":"The complementary role of business process reengineering and information technology to total quality management practices","publication_year":2007,"publication_date":"2007-01-01","ids":{"openalex":"https://openalex.org/W2113857705","doi":"https://doi.org/10.1504/ijiscm.2007.013879","mag":"2113857705"},"language":"en","primary_location":{"id":"doi:10.1504/ijiscm.2007.013879","doi":"https://doi.org/10.1504/ijiscm.2007.013879","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijiscm.2007.013879","pdf_url":null,"source":{"id":"https://openalex.org/S49363000","display_name":"International Journal of Information Systems and Change Management","issn_l":"1479-3121","issn":["1479-3121","1479-313X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core","fnege-4","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems and Change Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059845564","display_name":"Amy Y. Chou","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I47301684","display_name":"Illinois State University","ror":"https://ror.org/050kcr883","country_code":"US","type":"education","lineage":["https://openalex.org/I47301684"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Amy Y. Chou","raw_affiliation_strings":["School of Information Technology, Illinois State University, Normal, IL 61790, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Technology, Illinois State University, Normal, IL 61790, USA","institution_ids":["https://openalex.org/I47301684"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071140701","display_name":"David C. Chou","orcid":"https://orcid.org/0000-0002-6312-0152","observed_orcids":["https://orcid.org/0000-0002-6312-0152"]},"institutions":[{"id":"https://openalex.org/I138216421","display_name":"Eastern Michigan University","ror":"https://ror.org/02ehshm78","country_code":"US","type":"education","lineage":["https://openalex.org/I138216421"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David C. Chou","raw_affiliation_strings":["Department of Computer Information Systems, Eastern Michigan University, Ypsilanti, MI 48197, USA","Department of Computer Information Systems, Eastern Michigan University, Ypsilanti, MI 48197, USA.#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Information Systems, Eastern Michigan University, Ypsilanti, MI 48197, USA","institution_ids":["https://openalex.org/I138216421"]},{"raw_affiliation_string":"Department of Computer Information Systems, Eastern Michigan University, Ypsilanti, MI 48197, USA.#TAB#","institution_ids":["https://openalex.org/I138216421"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8512,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.88612507,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"2","issue":"1","first_page":"21","last_page":"21"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8187999725341797,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8187999725341797,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.1307000070810318,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.018799999728798866,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9539999961853027},{"id":"https://openalex.org/keywords/business-process-reengineering","display_name":"business process reengineering","score":1.0},{"id":"https://openalex.org/keywords/information-technology","display_name":"information technology","score":0.9340000152587891},{"id":"https://openalex.org/keywords/tqm-implementation","display_name":"TQM implementation","score":0.6579999923706055},{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":0.7710000276565552},{"id":"https://openalex.org/keywords/business-process-efficiency","display_name":"business process efficiency","score":0.9350000023841858}],"concepts":[{"id":"https://openalex.org/C29143872","wikidata":"https://www.wikidata.org/wiki/Q876690","display_name":"Business process reengineering","level":3,"score":0.9084678888320923},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.8982762694358826},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6965550780296326},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.588943362236023},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5414748787879944},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5341412425041199},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5126670598983765},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4911305606365204},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.4839068353176117},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.4136647582054138},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3404361605644226},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3002462387084961},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.14766353368759155},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.14255550503730774},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08160695433616638},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.05812600255012512},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1504/ijiscm.2007.013879","doi":"https://doi.org/10.1504/ijiscm.2007.013879","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijiscm.2007.013879","pdf_url":null,"source":{"id":"https://openalex.org/S49363000","display_name":"International Journal of Information Systems and Change Management","issn_l":"1479-3121","issn":["1479-3121","1479-313X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core","fnege-4","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems and Change Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:ids:ijiscm:v:2:y:2007:i:1:p:21-29","doi":null,"is_oa":false,"landing_page_url":"http://www.inderscience.com/link.php?id=13879","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1971979876","https://openalex.org/W1978675621","https://openalex.org/W1989015325","https://openalex.org/W1995107522","https://openalex.org/W2005497495","https://openalex.org/W2012356112","https://openalex.org/W2027631568","https://openalex.org/W2068651789","https://openalex.org/W2070314846","https://openalex.org/W2087751206","https://openalex.org/W2087772382","https://openalex.org/W2091192438","https://openalex.org/W2099851726","https://openalex.org/W2123742646","https://openalex.org/W2133190842","https://openalex.org/W2140956556","https://openalex.org/W2143773263","https://openalex.org/W2157350559","https://openalex.org/W2165761684","https://openalex.org/W2296748609"],"related_works":["https://openalex.org/W7006374240","https://openalex.org/W4402614228","https://openalex.org/W1583498029","https://openalex.org/W6980362327","https://openalex.org/W2380127643","https://openalex.org/W2570583785","https://openalex.org/W2093957730","https://openalex.org/W2351348700","https://openalex.org/W2470187477","https://openalex.org/W2087751206"],"abstract_inverted_index":{"Total":[0],"Quality":[1],"Management":[2],"(TQM)":[3],"practices":[4,19,42],"aim":[5],"to":[6,30],"improve":[7],"product":[8],"quality":[9],"and":[10,51],"business":[11,48],"process":[12,49],"efficiency.":[13],"However,":[14],"the":[15,38],"results":[16],"of":[17,40],"TQM":[18,41],"are":[20],"not":[21],"always":[22],"satisfied.":[23],"This":[24,34],"study":[25],"proposes":[26],"a":[27],"research":[28],"model":[29,35],"remedy":[31],"such":[32,56],"problem.":[33],"suggests":[36],"that":[37],"result":[39],"could":[43],"be":[44],"strengthened":[45],"after":[46],"integrating":[47],"reengineering":[50],"Information":[52],"Technology":[53],"(IT)":[54],"into":[55],"implementation.":[57]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2016-06-24T00:00:00"}
