{"id":"https://openalex.org/W2104369509","doi":"https://doi.org/10.5897/ajbm11.2192","title":"The effects of relationship marketing on relationship quality in luxury restaurants","display_name":"The effects of relationship marketing on relationship quality in luxury restaurants","publication_year":2012,"publication_date":"2012-05-16","ids":{"openalex":"https://openalex.org/W2104369509","doi":"https://doi.org/10.5897/ajbm11.2192","mag":"2104369509"},"language":"en","primary_location":{"id":"doi:10.5897/ajbm11.2192","doi":"https://doi.org/10.5897/ajbm11.2192","is_oa":true,"landing_page_url":"https://doi.org/10.5897/ajbm11.2192","pdf_url":null,"source":{"id":"https://openalex.org/S180126918","display_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","issn_l":"1993-8233","issn":["1993-8233"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310321074","host_organization_name":"Academic Journals","host_organization_lineage":["https://openalex.org/P4310321074"],"host_organization_lineage_names":["Academic Journals"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.5897/ajbm11.2192","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085046139","display_name":"Seyed Alireza Mosavi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Seyed Alireza Mosavi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5085046139"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.34787832,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"6","issue":"19","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":1.0},{"id":"https://openalex.org/keywords/relationship-quality","display_name":"relationship quality","score":0.9819999933242798},{"id":"https://openalex.org/keywords/luxury-restaurants","display_name":"luxury restaurants","score":0.9509999752044678},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.9860000014305115},{"id":"https://openalex.org/keywords/expertise","display_name":"expertise","score":0.8610000014305115},{"id":"https://openalex.org/keywords/food-quality","display_name":"food quality","score":1.0},{"id":"https://openalex.org/keywords/price-fairness","display_name":"price fairness","score":0.9959999918937683},{"id":"https://openalex.org/keywords/physical-environment","display_name":"physical environment","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.9139999747276306},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.8899999856948853},{"id":"https://openalex.org/keywords/customer-firm-relationships","display_name":"customer-company relationship","score":0.7799999713897705}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6957530379295349},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6686922311782837},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5938816070556641},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.03508651256561279},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.5897/ajbm11.2192","doi":"https://doi.org/10.5897/ajbm11.2192","is_oa":true,"landing_page_url":"https://doi.org/10.5897/ajbm11.2192","pdf_url":null,"source":{"id":"https://openalex.org/S180126918","display_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","issn_l":"1993-8233","issn":["1993-8233"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310321074","host_organization_name":"Academic Journals","host_organization_lineage":["https://openalex.org/P4310321074"],"host_organization_lineage_names":["Academic Journals"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.5897/ajbm11.2192","doi":"https://doi.org/10.5897/ajbm11.2192","is_oa":true,"landing_page_url":"https://doi.org/10.5897/ajbm11.2192","pdf_url":null,"source":{"id":"https://openalex.org/S180126918","display_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","issn_l":"1993-8233","issn":["1993-8233"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310321074","host_organization_name":"Academic Journals","host_organization_lineage":["https://openalex.org/P4310321074"],"host_organization_lineage_names":["Academic Journals"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"AFRICAN JOURNAL OF BUSINESS MANAGEMENT","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W143331769","https://openalex.org/W158516888","https://openalex.org/W1481122935","https://openalex.org/W1541370769","https://openalex.org/W1574378514","https://openalex.org/W1594945480","https://openalex.org/W1804814971","https://openalex.org/W1822965481","https://openalex.org/W1965574139","https://openalex.org/W1966518808","https://openalex.org/W1971383864","https://openalex.org/W1972557675","https://openalex.org/W1979907230","https://openalex.org/W1980470076","https://openalex.org/W1986024564","https://openalex.org/W1986238689","https://openalex.org/W1987213830","https://openalex.org/W1987376215","https://openalex.org/W1990842788","https://openalex.org/W1991305482","https://openalex.org/W1994308467","https://openalex.org/W1997223225","https://openalex.org/W2001734630","https://openalex.org/W2009244932","https://openalex.org/W2014171989","https://openalex.org/W2025926893","https://openalex.org/W2030483771","https://openalex.org/W2036051096","https://openalex.org/W2043842361","https://openalex.org/W2051932288","https://openalex.org/W2060855982","https://openalex.org/W2070054856","https://openalex.org/W2073551500","https://openalex.org/W2076111670","https://openalex.org/W2078158581","https://openalex.org/W2090266480","https://openalex.org/W2092215967","https://openalex.org/W2094439750","https://openalex.org/W2102467277","https://openalex.org/W2106772961","https://openalex.org/W2109174512","https://openalex.org/W2112562395","https://openalex.org/W2118257338","https://openalex.org/W2122509472","https://openalex.org/W2123087429","https://openalex.org/W2137247419","https://openalex.org/W2144578601","https://openalex.org/W2145109772","https://openalex.org/W2149769919","https://openalex.org/W2159674550","https://openalex.org/W2161293617","https://openalex.org/W2171607691","https://openalex.org/W2489852417","https://openalex.org/W2525199507","https://openalex.org/W2561535852","https://openalex.org/W3126090267","https://openalex.org/W4250954082"],"related_works":["https://openalex.org/W2981605924","https://openalex.org/W3086544119","https://openalex.org/W2524522737","https://openalex.org/W2171607691","https://openalex.org/W2530973798","https://openalex.org/W2003248422","https://openalex.org/W2762701311","https://openalex.org/W1527017404","https://openalex.org/W2782497073","https://openalex.org/W2086413255"],"abstract_inverted_index":{"The":[0,61,82,126,209],"main":[1],"purpose":[2],"of":[3,16,34,42,44,51,64,104,115,120,158,211,226,251,253,268],"this":[4,86,151],"research":[5],"is":[6],"to":[7,12,236,263,272,275],"develop":[8],"a":[9,113],"new":[10,62],"model":[11,63],"examine":[13],"the":[14,32,40,49,91,100,109,155,212,224,249,254,266],"impact":[15],"relationship":[17,36,52,65,130,159,197,245,255,290],"marketing":[18,256],"underpinnings":[19,46],"namely:":[20],"customer":[21,55,59,135,163,166,172,177,196,199,292,294],"orientation,":[22,200,282],"expertise,":[23,201,283],"food":[24,140,202,284],"quality,":[25,203,285,291],"price":[26,143,204,286],"fairness":[27,144,205],"and":[28,47,58,72,146,193,206,270],"physical":[29,147,207,288],"environment":[30,148],"on":[31,54,68,162,186,265,278],"quality":[33,53,66,131,141,160,195,225],"firm-customer":[35,227],"as":[37,39],"well":[38],"levels":[41,250],"contribution":[43],"these":[45],"explore":[48],"effects":[50],"satisfaction,":[56,293],"word-of-mouth":[57,169,187],"loyalty.":[60],"based":[67,277],"literature":[69,93],"was":[70,106],"developed":[71],"tested":[73],"empirically":[74],"among":[75],"25":[76],"luxury":[77,110,216,258,296],"restaurants":[78,111,190,217,259],"in":[79,85,108,218,234],"Shiraz":[80],"(Iran).":[81],"questions":[83,97],"used":[84],"study":[87,152,213],"were":[88,124],"taken":[89],"from":[90],"relevant":[92],"which":[94],"contained":[95],"36":[96],"addressing":[98],"all":[99],"variables.":[101],"Face-to-face":[102],"interview":[103],"customers":[105,238],"administered":[107],"for":[112,222],"period":[114],"two":[116],"weeks.":[117],"A":[118],"total":[119],"830":[121],"usable":[122],"questionnaires":[123],"collected.":[125],"findings":[127],"suggest":[128],"that":[129,154,233],"most":[132,156,174],"influenced":[133,175],"by":[134,176],"orientation":[136],"(29%),":[137],"expertise":[138],"(24%),":[139],"(20%),":[142],"(15%)":[145],"(12%).":[149],"Beside,":[150],"shows":[153],"impacts":[157],"are":[161,260],"satisfaction":[164,178,181],"(53%)":[165],"loyalty":[167,173],"(36%),":[168],"(20%).":[170],"Also":[171],"(42%).":[179],"Customer":[180],"also":[182],"has":[183,230],"an":[184],"effect":[185],"(33%).":[188],"Luxury":[189],"can":[191,214],"build":[192],"maintain":[194],"through":[198],"environment.":[208],"outcome":[210],"help":[215],"developing":[219],"effective":[220],"strategies":[221],"enhancing":[223],"relationships.":[228],"It":[229],"been":[231],"suggested":[232],"order":[235],"keep":[237],"satisfied":[239],"firms":[240],"should":[241],"constantly":[242],"improve":[243],"overall":[244],"quality.":[246],"By":[247],"comparing":[248],"contributions":[252],"underpinnings,":[257],"now":[261],"able":[262],"decide":[264],"level":[267],"attention":[269],"effort":[271],"be":[273],"assigned":[274],"each,":[276],"their":[279],"importance.\r\n\t\r\n\tKey":[280],"words:\u00a0Customer":[281],"fairness,":[287],"environment,":[289],"loyalty,":[295],"restaurant.":[297]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}