{"id":"https://openalex.org/W2103071990","doi":null,"title":"University student satisfaction in Shijiazhuang, China: an empirical analysis","display_name":"University student satisfaction in Shijiazhuang, China: an empirical analysis","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W2103071990","mag":"2103071990"},"language":"en","primary_location":{"id":"pmh:oai:researcharchive.lincoln.ac.nz:10182/4224","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/10182/4224","pdf_url":"https://hdl.handle.net/10182/4224","source":{"id":"https://openalex.org/S4306400204","display_name":"Lincoln University Research Archive (Lincoln University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I184746854","host_organization_name":"Lincoln University","host_organization_lineage":["https://openalex.org/I184746854"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://hdl.handle.net/10182/4224","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045035115","display_name":"Yang Wang","orcid":"https://orcid.org/0000-0001-5423-1099","observed_orcids":["https://orcid.org/0000-0001-5423-1099"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Yang Wang","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-5423-1099","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5045035115"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9351000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9351000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.0551999993622303,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10546","display_name":"Higher Education Governance and Development","score":0.0034000000450760126,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.9169999957084656},{"id":"https://openalex.org/keywords/higher-education-service-quality","display_name":"academic service quality","score":0.8339999914169312},{"id":"https://openalex.org/keywords/marketization-of-higher-education","display_name":"marketization of higher education","score":0.8429999947547913},{"id":"https://openalex.org/keywords/college-students","display_name":"university students","score":0.6499999761581421},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.6700000166893005},{"id":"https://openalex.org/keywords/service-quality-dimensions","display_name":"service quality dimensions","score":0.6110000014305115},{"id":"https://openalex.org/keywords/university-image","display_name":"university image","score":0.6919999718666077},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.8289999961853027},{"id":"https://openalex.org/keywords/demographic-differences-in-satisfaction","display_name":"demographic differences in satisfaction","score":0.6850000023841858},{"id":"https://openalex.org/keywords/services-marketing","display_name":"service marketing","score":0.4440000057220459},{"id":"https://openalex.org/keywords/chinese-higher-education","display_name":"Chinese higher education","score":0.6990000009536743}],"concepts":[{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.6444290280342102},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.35618025064468384},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3521837592124939},{"id":"https://openalex.org/C148383697","wikidata":"https://www.wikidata.org/wiki/Q1781695","display_name":"Regional science","level":1,"score":0.33623528480529785},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.33405590057373047},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.28662627935409546},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.061418116092681885}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:researcharchive.lincoln.ac.nz:10182/4224","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/10182/4224","pdf_url":"https://hdl.handle.net/10182/4224","source":{"id":"https://openalex.org/S4306400204","display_name":"Lincoln University Research Archive (Lincoln University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I184746854","host_organization_name":"Lincoln University","host_organization_lineage":["https://openalex.org/I184746854"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},{"id":"mag:2103071990","doi":null,"is_oa":false,"landing_page_url":"https://researcharchive.lincoln.ac.nz/bitstream/10182/4224/3/Wang_MCM.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:researcharchive.lincoln.ac.nz:10182/4224","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/10182/4224","pdf_url":"https://hdl.handle.net/10182/4224","source":{"id":"https://openalex.org/S4306400204","display_name":"Lincoln University Research Archive (Lincoln University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I184746854","host_organization_name":"Lincoln University","host_organization_lineage":["https://openalex.org/I184746854"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"sustainable_development_goals":[{"display_name":"Quality education","score":0.9235000014305115,"id":"https://metadata.un.org/sdg/4"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2103071990.pdf","grobid_xml":"https://content.openalex.org/works/W2103071990.grobid-xml"},"referenced_works_count":125,"referenced_works":["https://openalex.org/W56682232","https://openalex.org/W59895559","https://openalex.org/W114758211","https://openalex.org/W184847809","https://openalex.org/W297849898","https://openalex.org/W1482880507","https://openalex.org/W1498332382","https://openalex.org/W1500423950","https://openalex.org/W1511346407","https://openalex.org/W1538264000","https://openalex.org/W1559330557","https://openalex.org/W1589322874","https://openalex.org/W1592442501","https://openalex.org/W1593594222","https://openalex.org/W1597549690","https://openalex.org/W1680842844","https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1855539512","https://openalex.org/W1956738360","https://openalex.org/W1965133000","https://openalex.org/W1972467724","https://openalex.org/W1974418097","https://openalex.org/W1974950726","https://openalex.org/W1977259046","https://openalex.org/W1977610096","https://openalex.org/W1979522819","https://openalex.org/W1979907230","https://openalex.org/W1982081573","https://openalex.org/W1989058553","https://openalex.org/W1991471149","https://openalex.org/W1991623719","https://openalex.org/W1992706455","https://openalex.org/W1993742211","https://openalex.org/W1996409842","https://openalex.org/W1998493602","https://openalex.org/W1999684901","https://openalex.org/W2000646837","https://openalex.org/W2002836399","https://openalex.org/W2003134386","https://openalex.org/W2007220885","https://openalex.org/W2009499731","https://openalex.org/W2013968841","https://openalex.org/W2018306005","https://openalex.org/W2019448352","https://openalex.org/W2020421105","https://openalex.org/W2026356388","https://openalex.org/W2026368098","https://openalex.org/W2026493902","https://openalex.org/W2026809193","https://openalex.org/W2027362948","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2029303501","https://openalex.org/W2029373832","https://openalex.org/W2030009466","https://openalex.org/W2031897603","https://openalex.org/W2032343783","https://openalex.org/W2034786819","https://openalex.org/W2036063909","https://openalex.org/W2040236296","https://openalex.org/W2041404177","https://openalex.org/W2043947871","https://openalex.org/W2046752514","https://openalex.org/W2050386038","https://openalex.org/W2051588238","https://openalex.org/W2052771037","https://openalex.org/W2055192033","https://openalex.org/W2055963727","https://openalex.org/W2057195779","https://openalex.org/W2058413436","https://openalex.org/W2058647221","https://openalex.org/W2062702774","https://openalex.org/W2069636784","https://openalex.org/W2071266911","https://openalex.org/W2072045818","https://openalex.org/W2072756298","https://openalex.org/W2073131592","https://openalex.org/W2075566975","https://openalex.org/W2077617176","https://openalex.org/W2078558473","https://openalex.org/W2081700147","https://openalex.org/W2083008927","https://openalex.org/W2085244182","https://openalex.org/W2085858365","https://openalex.org/W2087750581","https://openalex.org/W2090266480","https://openalex.org/W2091479150","https://openalex.org/W2091838854","https://openalex.org/W2094013842","https://openalex.org/W2094952381","https://openalex.org/W2100813809","https://openalex.org/W2101369668","https://openalex.org/W2101456575","https://openalex.org/W2108917170","https://openalex.org/W2109600977","https://openalex.org/W2110619046","https://openalex.org/W2113586794","https://openalex.org/W2113737506","https://openalex.org/W2120523603","https://openalex.org/W2120931187","https://openalex.org/W2122192803","https://openalex.org/W2135173663","https://openalex.org/W2135213933","https://openalex.org/W2142715697","https://openalex.org/W2145262937","https://openalex.org/W2151141708","https://openalex.org/W2152159961","https://openalex.org/W2155454425","https://openalex.org/W2162949055","https://openalex.org/W2175227141","https://openalex.org/W2325947337","https://openalex.org/W2326013656","https://openalex.org/W2329210187","https://openalex.org/W2333057539","https://openalex.org/W2333954233","https://openalex.org/W2489852417","https://openalex.org/W2496841391","https://openalex.org/W2498587272","https://openalex.org/W2500855092","https://openalex.org/W2611897969","https://openalex.org/W2764745179","https://openalex.org/W3111456773","https://openalex.org/W3157407122","https://openalex.org/W3158364127"],"related_works":["https://openalex.org/W2916778002","https://openalex.org/W4210620523","https://openalex.org/W2023240675","https://openalex.org/W7220890547","https://openalex.org/W2145262937","https://openalex.org/W3013277362","https://openalex.org/W7217062676","https://openalex.org/W4387456300","https://openalex.org/W3126595684","https://openalex.org/W2755224413"],"abstract_inverted_index":{"China\u2019s":[0,364],"higher":[1,22,45,80,336,365],"education":[2,23,46,68,81,366],"sector":[3],"has":[4,49],"experienced":[5],"political":[6],"and":[7,10,37,65,104,152,167,212,217,249,265,282,304,334,359],"economic":[8],"reforms":[9],"social":[11],"changes":[12],"during":[13],"the":[14,26,86,98,117,125,142,195,272,312,318,325,328,351],"past":[15],"decades.":[16],"The":[17,169,288],"shift":[18],"of":[19,55,127,141,144,165,172,181,197,203,224,271,290,302,309,311,327],"responsibility":[20],"in":[21,32,47,67,82,85,135,189,232,340,363],"provision":[24],"from":[25],"state":[27],"to":[28,92,123,215,317,332],"individuals,":[29],"a":[30,53,62,70,120,178,186,198,346],"reduction":[31],"regulations,":[33],"restructured":[34],"educational":[35,337],"institutions,":[36],"dramatically":[38],"increasing":[39],"university":[40,133,188,230],"enrolment":[41],"rates":[42],"indicate":[43,294],"that":[44,60,295],"China":[48,83,233],"been":[50],"going":[51],"through":[52],"process":[54],"marketisation.":[56],"Mok":[57],"(2000)":[58],"suggests":[59],"adopting":[61],"market":[63],"ideology":[64],"practice":[66],"is":[69],"global":[71],"trend.":[72],"However,":[73],"limited":[74],"research":[75,174],"on":[76,111,159,177],"students\u2019":[77,101,139,160,296],"satisfaction":[78,103,151,358],"with":[79,108],"exits":[84],"literature.":[87],"Therefore,":[88],"this":[89,94,173,291],"study":[90,118,292,303,315,343],"seeks":[91],"fill":[93],"gap":[95],"by":[96,132,229,322],"examining":[97],"relationship":[99],"between":[100,276],"overall":[102],"its":[105],"determinants,":[106],"along":[107],"satisfaction\u2019s":[109],"impact":[110],"favourable":[112,153,360],"behavioural":[113,154,361],"intentions.":[114],"In":[115,137,268],"particular,":[116],"applies":[119],"hierarchical":[121,199,329],"model":[122],"identify":[124],"dimensions":[126,143,206],"service":[128,145,147,220,225,319,338,354],"quality":[129,226,339],"as":[130,227],"perceived":[131,219,228],"students":[134,183,231],"China.":[136,190,341],"addition,":[138,269],"perceptions":[140,308],"quality,":[146,148,208,211,355],"image,":[149,356],"value,":[150,357],"intentions":[155,362],"are":[156],"compared":[157],"based":[158,176],"demographics":[161],"(gender,":[162,299],"age,":[163,300],"year":[164,301],"study,":[166],"major).":[168],"analytic":[170],"results":[171,289],"were":[175,234,286],"convenience":[179],"sample":[180],"350":[182],"studying":[184],"at":[185],"public":[187],"Support":[191],"was":[192],"found":[193],"for":[194,349],"use":[196],"factor":[200,237],"structure":[201],"consisting":[202],"three":[204],"primary":[205],"(interaction":[207],"physical":[209],"environment":[210],"outcome":[213],"quality)":[214],"conceptualise":[216,333],"measure":[218,335],"quality.":[221],"Thirteen":[222],"sub-dimensions":[223,241],"identified":[235],"using":[236],"analysis.":[238],"These":[239],"thirteen":[240],"are:":[242],"Expertise,":[243],"Personal":[244,263],"Communication,":[245],"Administration":[246],"Staff,":[247],"Attitudes":[248],"Behaviours,":[250],"Course":[251],"Content,":[252],"Physical":[253],"Facilities,":[254],"University":[255],"Accommodation,":[256],"Library,":[257],"Social":[258,261],"Life,":[259],"Safety,":[260],"Factors,":[262],"Development":[264],"Academic":[266],"Development.":[267],"seven":[270],"eight":[273],"hypothesized":[274],"paths":[275],"Service":[277],"Quality,":[278],"Image,":[279],"Value,":[280],"Satisfaction":[281],"Favourable":[283],"Behavioural":[284],"Intentions":[285],"confirmed.":[287],"also":[293,344],"demographic":[297],"characteristics":[298],"major)":[305],"influence":[306],"their":[307],"several":[310],"constructs.":[313],"This":[314,342],"contributes":[316],"marketing":[320],"literature":[321],"empirically":[323],"validating":[324],"applicability":[326],"modeling":[330],"approach":[331],"offers":[345],"valuable":[347],"framework":[348],"understanding":[350],"interrelationships":[352],"among":[353],"sector.":[367]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2013,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}