{"id":"https://openalex.org/W2102818283","doi":"https://doi.org/10.1080/14719037.2012.657958","title":"Service Delivery and Legitimacy in Fragile and Conflict-Affected States","display_name":"Service Delivery and Legitimacy in Fragile and Conflict-Affected States","publication_year":2012,"publication_date":"2012-02-01","ids":{"openalex":"https://openalex.org/W2102818283","doi":"https://doi.org/10.1080/14719037.2012.657958","mag":"2102818283"},"language":"en","primary_location":{"id":"doi:10.1080/14719037.2012.657958","doi":"https://doi.org/10.1080/14719037.2012.657958","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14719037.2012.657958","pdf_url":null,"source":{"id":"https://openalex.org/S37623806","display_name":"Public Management Review","issn_l":"1461-667X","issn":["1461-667X","1470-1065","1471-9037","1471-9045"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","ki-jl-1","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Management Review","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085813225","display_name":"Derick W. Brinkerhoff","orcid":"https://orcid.org/0000-0003-1866-924X","observed_orcids":["https://orcid.org/0000-0003-1866-924X"]},"institutions":[{"id":"https://openalex.org/I180297670","display_name":"RTI International","ror":"https://ror.org/052tfza37","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I137902535","https://openalex.org/I170897317","https://openalex.org/I180297670"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Derick W. Brinkerhoff","raw_affiliation_strings":["RTI International, Washington, USA E-mail: dbrinkerhoff@rti.org"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RTI International, Washington, USA E-mail: dbrinkerhoff@rti.org","institution_ids":["https://openalex.org/I180297670"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090978188","display_name":"Anna Wetterberg","orcid":"https://orcid.org/0000-0002-0487-2725","observed_orcids":["https://orcid.org/0000-0002-0487-2725"]},"institutions":[{"id":"https://openalex.org/I180297670","display_name":"RTI International","ror":"https://ror.org/052tfza37","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I137902535","https://openalex.org/I170897317","https://openalex.org/I180297670"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Anna Wetterberg","raw_affiliation_strings":["RTI International, Research Triangle Park, NC, USA E-mail: awetterberg@rti.org"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RTI International, Research Triangle Park, NC, USA E-mail: awetterberg@rti.org","institution_ids":["https://openalex.org/I180297670"]}]},{"author_position":"last","author":{"id":null,"display_name":"Stephen Dunn","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I180297670","display_name":"RTI International","ror":"https://ror.org/052tfza37","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I137902535","https://openalex.org/I170897317","https://openalex.org/I180297670"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephen Dunn","raw_affiliation_strings":["RTI International, Research Triangle Park, NC, USA E-mail: smdunn@rti.org"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RTI International, Research Triangle Park, NC, USA E-mail: smdunn@rti.org","institution_ids":["https://openalex.org/I180297670"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I180297670"],"apc_list":null,"apc_paid":null,"fwci":14.7139,"has_fulltext":false,"cited_by_count":108,"citation_normalized_percentile":{"value":0.98440336,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"14","issue":"2","first_page":"273","last_page":"293"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12263","display_name":"Peacebuilding and International Security","score":0.47609999775886536,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12263","display_name":"Peacebuilding and International Security","score":0.47609999775886536,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10070","display_name":"Political Conflict and Governance","score":0.4629000127315521,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.025599999353289604,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-delivery","display_name":"service delivery","score":0.984000027179718},{"id":"https://openalex.org/keywords/political-legitimacy","display_name":"political legitimacy","score":0.9390000104904175},{"id":"https://openalex.org/keywords/fragile-states","display_name":"fragile states","score":0.8209999799728394},{"id":"https://openalex.org/keywords/conflict-affected-countries","display_name":"conflict-affected countries","score":0.996999979019165},{"id":"https://openalex.org/keywords/governance-functions","display_name":"governance functions","score":0.5120000243186951},{"id":"https://openalex.org/keywords/water-services","display_name":"water services","score":0.6489999890327454},{"id":"https://openalex.org/keywords/public-trust","display_name":"public trust","score":0.6980000138282776},{"id":"https://openalex.org/keywords/post-conflict-governance","display_name":"post-conflict governance","score":0.6389999985694885},{"id":"https://openalex.org/keywords/iraq","display_name":"Iraq","score":0.8859999775886536}],"concepts":[{"id":"https://openalex.org/C46295352","wikidata":"https://www.wikidata.org/wiki/Q207982","display_name":"Legitimacy","level":3,"score":0.802865743637085},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49311015009880066},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4866529107093811},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48442795872688293},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.4245275557041168},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3980049192905426},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3308796286582947},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.13139140605926514},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.12045809626579285},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08069610595703125}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/14719037.2012.657958","doi":"https://doi.org/10.1080/14719037.2012.657958","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14719037.2012.657958","pdf_url":null,"source":{"id":"https://openalex.org/S37623806","display_name":"Public Management Review","issn_l":"1461-667X","issn":["1461-667X","1470-1065","1471-9037","1471-9045"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","ki-jl-1","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Management Review","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:pubmgr:v:14:y:2012:i:2:p:273-293","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/14719037.2012.657958","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, justice, and strong institutions","score":0.9595999717712402,"id":"https://metadata.un.org/sdg/16"},{"display_name":"Clean water and sanitation","score":0.6618000268936157,"id":"https://metadata.un.org/sdg/6"}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W115444096","https://openalex.org/W225396991","https://openalex.org/W328398660","https://openalex.org/W335301434","https://openalex.org/W577501125","https://openalex.org/W579898874","https://openalex.org/W587601549","https://openalex.org/W613124618","https://openalex.org/W616212285","https://openalex.org/W628155731","https://openalex.org/W1491003696","https://openalex.org/W1520644074","https://openalex.org/W1549977703","https://openalex.org/W1551320325","https://openalex.org/W1600180570","https://openalex.org/W1608297310","https://openalex.org/W1966754005","https://openalex.org/W1979417301","https://openalex.org/W1984634220","https://openalex.org/W1987053384","https://openalex.org/W2043663526","https://openalex.org/W2044369503","https://openalex.org/W2076561841","https://openalex.org/W2094450202","https://openalex.org/W2111534918","https://openalex.org/W2127999605","https://openalex.org/W2131677195","https://openalex.org/W2144548174","https://openalex.org/W2145043680","https://openalex.org/W2154562246","https://openalex.org/W2155059474","https://openalex.org/W2158900114","https://openalex.org/W2294188109","https://openalex.org/W2767718688","https://openalex.org/W2796947616","https://openalex.org/W2890750626","https://openalex.org/W2900270991","https://openalex.org/W3010123147","https://openalex.org/W4214934449","https://openalex.org/W4232603936","https://openalex.org/W4237011945","https://openalex.org/W4242213315"],"related_works":["https://openalex.org/W2153681857","https://openalex.org/W2096601946","https://openalex.org/W2110046952","https://openalex.org/W4412037534","https://openalex.org/W4238373516","https://openalex.org/W328398660","https://openalex.org/W6921346347","https://openalex.org/W3008006681","https://openalex.org/W2755318014","https://openalex.org/W4396842173"],"abstract_inverted_index":{"In":[0],"fragile":[1],"and":[2,18,28,84,88,90,110],"conflict-affected":[3],"states":[4],"(FCS),":[5],"governments":[6,98],"must":[7],"rebuild":[8],"three":[9],"core":[10],"governance":[11,41],"functions:":[12],"provision":[13],"of":[14,34,65],"security,":[15],"service":[16,26,82,104],"delivery":[17,27,83],"political":[19],"participation.":[20],"We":[21],"unpack":[22],"the":[23,40,44,63,70,77,91],"connection":[24],"between":[25,81],"legitimacy,":[29,89],"using":[30],"a":[31],"staged":[32],"model":[33],"legitimation,":[35],"in":[36,68,86],"which":[37],"progress":[38],"on":[39],"functions":[42],"forms":[43],"basis":[45],"for":[46,72],"value-based":[47],"legitimacy;":[48],"behavioural":[49],"legitimacy":[50,101],"may,":[51],"but":[52],"does":[53],"not":[54],"necessarily,":[55],"follow.":[56],"With":[57],"data":[58],"from":[59],"Iraq,":[60],"we":[61],"explore":[62],"role":[64],"water":[66],"services":[67],"laying":[69],"groundwork":[71],"legitimacy.":[73],"The":[74],"analysis":[75],"underscores":[76],"complex,":[78],"non-linear":[79],"relationship":[80],"increases":[85],"trust":[87],"process's":[92],"sensitivity":[93],"to":[94],"starting":[95],"points.":[96],"Nascent":[97],"can":[99],"build":[100],"by":[102],"improving":[103],"delivery;":[105],"however,":[106],"gains":[107],"are":[108],"contingent":[109],"often":[111],"fragile.":[112]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":13},{"year":2022,"cited_by_count":22},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":12},{"year":2017,"cited_by_count":7},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}