{"id":"https://openalex.org/W2099608696","doi":null,"title":"Sensory Processing and Work Performance of Contact Centre Agents in South Africa","display_name":"Sensory Processing and Work Performance of Contact Centre Agents in South Africa","publication_year":2008,"publication_date":"2008-03-01","ids":{"openalex":"https://openalex.org/W2099608696","mag":"2099608696"},"language":"en","primary_location":{"id":"mag:2099608696","doi":null,"is_oa":false,"landing_page_url":"https://scholar.sun.ac.za/bitstream/10019.1/886/3/lewis_sensory_2008.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042856051","display_name":"Juan David Lewis","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Juan David Lewis","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5042856051"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11040","display_name":"Personality Traits and Psychology","score":0.07289999723434448,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11040","display_name":"Personality Traits and Psychology","score":0.07289999723434448,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12415","display_name":"Employer Branding and e-HRM","score":0.065700002014637,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11514","display_name":"Disability Education and Employment","score":0.05730000138282776,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sensory-processing","display_name":"sensory processing","score":0.9779999852180481},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.7799999713897705},{"id":"https://openalex.org/keywords/adolescent-adult-sensory-profile","display_name":"Adolescent/Adult Sensory Profile","score":0.9070000052452087},{"id":"https://openalex.org/keywords/employee-turnover","display_name":"employee turnover","score":0.6169999837875366},{"id":"https://openalex.org/keywords/absenteeism","display_name":"absenteeism","score":1.0},{"id":"https://openalex.org/keywords/sensory-sensitivity","display_name":"sensory sensitivity","score":0.5709999799728394},{"id":"https://openalex.org/keywords/sensation-seeking","display_name":"sensation seeking","score":0.9120000004768372},{"id":"https://openalex.org/keywords/sensory-registration","display_name":"sensory registration","score":0.3919999897480011},{"id":"https://openalex.org/keywords/sensory-avoidance","display_name":"sensory avoidance","score":0.47600001096725464}],"concepts":[{"id":"https://openalex.org/C27400517","wikidata":"https://www.wikidata.org/wiki/Q332278","display_name":"Absenteeism","level":2,"score":0.6181998252868652},{"id":"https://openalex.org/C2780639617","wikidata":"https://www.wikidata.org/wiki/Q6516972","display_name":"Quadrant (abdomen)","level":2,"score":0.5860206484794617},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.434928834438324},{"id":"https://openalex.org/C1862650","wikidata":"https://www.wikidata.org/wiki/Q186005","display_name":"Physical therapy","level":1,"score":0.3214716613292694},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.30726221203804016},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2689564824104309},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2099608696","doi":null,"is_oa":false,"landing_page_url":"https://scholar.sun.ac.za/bitstream/10019.1/886/3/lewis_sensory_2008.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.48510000109672546,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1514056997","https://openalex.org/W1540844523","https://openalex.org/W1982592627","https://openalex.org/W2055004845","https://openalex.org/W2056469339","https://openalex.org/W2088849429","https://openalex.org/W2136918637","https://openalex.org/W2148088657","https://openalex.org/W2150223341","https://openalex.org/W2166094975","https://openalex.org/W2568368152","https://openalex.org/W2758537539","https://openalex.org/W3148499377"],"related_works":["https://openalex.org/W1856457355","https://openalex.org/W7011229553","https://openalex.org/W6889262266","https://openalex.org/W2385089209","https://openalex.org/W1985411615","https://openalex.org/W7045454624","https://openalex.org/W7097535688","https://openalex.org/W2808335099","https://openalex.org/W2593095647","https://openalex.org/W7010346683"],"abstract_inverted_index":{"The":[0,264],"primary":[1],"objective":[2],"of":[3,46,88,155,169,187,218,233,260,284],"this":[4],"study":[5],"was":[6,76,193],"to":[7,60,162,252],"establish":[8],"if":[9,164],"the":[10,41,44,61,86,133,170,174,204,219,224,229,234,258,261,277,282,285],"Adolescent/Adult":[11],"Sensory":[12,113],"Profile":[13],"questionnaire":[14],"(AASP)":[15],"could":[16],"be":[17],"used":[18],"as":[19,247,276,290],"a":[20,29,89,94,181,190,254,268],"recruitment":[21],"tool":[22],"in":[23,63],"selecting":[24],"contact":[25,121,139,197,262,286],"centre":[26,122,140,198,287],"agents":[27,123,235,288],"with":[28,189,203],"higher":[30,36],"predictability":[31,270],"for":[32,137,195,271],"success":[33],"and":[34,50,93,97,115,130,153,173,200,216,238],"hence":[35],"productivity.":[37],"Contact":[38],"centres":[39],"around":[40],"globe":[42],"face":[43],"challenge":[45],"high":[47,269],"staff":[48],"turnover":[49],"absenteeism,":[51],"reducing":[52],"profitability.":[53],"It":[54],"seems":[55],"that":[56,275],"work":[57],"performance":[58,175,206,220],"related":[59],"way":[62],"which":[64,249],"adults":[65],"process":[66],"sensory":[67],"input":[68],"has":[69],"not":[70],"been":[71],"well":[72],"researched.":[73],"A":[74],"model":[75],"developed":[77],"by":[78,125],"Dunn":[79],"(Brown":[80],"et":[81],"al.,":[82],"2001)":[83],"based":[84],"on":[85,132,185,257],"intersection":[87],"neurological":[90],"threshold":[91],"continuum":[92,96],"behavioural":[95],"yielding":[98],"four":[99,171],"quadrants:":[100],"Quadrant":[101,107,111,116,213,225,265,278],"1,":[102],"Low":[103],"Registration":[104],"(of":[105],"stimuli);":[106],"2,":[108],"Sensation":[109,118],"Seeking;":[110],"3,":[112],"Sensitivity,":[114],"4,":[117],"Avoiding.":[119],"Forty-eight":[120],"employed":[124],"Liberty":[126],"Life":[127],"were":[128,142,160,210],"selected":[129],"assessed":[131],"AASP.":[134],"Performance":[135],"data":[136],"each":[138,196],"agent":[141,199],"collected:":[143],"available":[144,231],"time,":[145,147,149],"auxiliary":[146],"log-in":[148,241],"quality":[150],"assurance,":[151],"absenteeism":[152],"length":[154],"service.":[156],"Spearman":[157],"rank":[158],"correlations":[159],"conducted":[161],"test":[163],"relationships":[165,209],"exist":[166],"between":[167,212],"any":[168],"quadrants":[172],"measures.":[176,207],"As":[177,223],"an":[178],"additional":[179],"investigation,":[180],"Suitability":[182,272],"Score":[183],"(based":[184],"clustering":[186],"scores":[188,215,227],"percent":[191],"assigned)":[192],"derived":[194],"also":[201,266],"correlated":[202],"above":[205],"Significant":[208],"found":[211],"2":[214,226,279],"three":[217],"measurement":[221],"criteria.":[222],"increase,":[228],"average":[230,240],"time":[232,242],"will":[236,243],"decrease":[237],"their":[239],"increase.":[244],"Absenteeism":[245],"increased":[246],"well,":[248],"is":[250],"expected":[251],"have":[253],"negative":[255],"effect":[256],"productivity":[259],"centre.":[263],"had":[267],"Ratings":[273],"indicating":[274],"score":[280],"increases,":[281],"suitability":[283],"increases":[289],"well.":[291]},"counts_by_year":[],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2016-06-24T00:00:00"}
