{"id":"https://openalex.org/W2099305674","doi":null,"title":"The Roles of Perceived Value, Perceived Equity and Relational Commitment in a Disconfirmation Paradigm Framework: An Initial Assessment in a 'Relationship-Rich' Consumption Environment","display_name":"The Roles of Perceived Value, Perceived Equity and Relational Commitment in a Disconfirmation Paradigm Framework: An Initial Assessment in a 'Relationship-Rich' Consumption Environment","publication_year":2005,"publication_date":"2005-01-01","ids":{"openalex":"https://openalex.org/W2099305674","mag":"2099305674"},"language":"en","primary_location":{"id":"pmh:oai:https://orca.cardiff.ac.uk:42437","doi":null,"is_oa":false,"landing_page_url":"https://orca.cardiff.ac.uk/42437/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401195","display_name":"ORCA Online Research @Cardiff (Cardiff University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79510175","host_organization_name":"Cardiff University","host_organization_lineage":["https://openalex.org/I79510175"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049989058","display_name":"Rosidah Musa","orcid":"https://orcid.org/0000-0001-9528-4293","observed_orcids":["https://orcid.org/0000-0001-9528-4293"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rosidah Musa","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-9528-4293","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086376540","display_name":"John Pallister","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"John Pallister","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5000857487","display_name":"Matthew J. Robson","orcid":"https://orcid.org/0000-0001-8642-9980","observed_orcids":["https://orcid.org/0000-0001-8642-9980"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Matthew J. Robson","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8642-9980","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.9681,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.90280031,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9259999990463257},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.9449999928474426},{"id":"https://openalex.org/keywords/perceived-equity","display_name":"perceived equity","score":0.9710000157356262},{"id":"https://openalex.org/keywords/relationship-commitment","display_name":"relationship commitment","score":0.9940000176429749},{"id":"https://openalex.org/keywords/disconfirmation-theory","display_name":"disconfirmation theory","score":0.7929999828338623},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.6930000185966492},{"id":"https://openalex.org/keywords/direct-sales-channels","display_name":"direct sales channels","score":0.8209999799728394},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.6809999942779541},{"id":"https://openalex.org/keywords/service-performance","display_name":"service performance","score":0.4009999930858612}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6174080967903137},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5710713267326355},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.5302607417106628},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.5236027836799622},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.5021407604217529},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4968009293079376},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.47910550236701965},{"id":"https://openalex.org/C199728807","wikidata":"https://www.wikidata.org/wiki/Q2578557","display_name":"Equity (law)","level":2,"score":0.455982506275177},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4527358412742615},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.42064887285232544},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.41215139627456665},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.31384822726249695},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07754948735237122},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07256898283958435},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.06622302532196045},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:https://orca.cardiff.ac.uk:42437","doi":null,"is_oa":false,"landing_page_url":"https://orca.cardiff.ac.uk/42437/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401195","display_name":"ORCA Online Research @Cardiff (Cardiff University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79510175","host_organization_name":"Cardiff University","host_organization_lineage":["https://openalex.org/I79510175"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"mag:2099305674","doi":null,"is_oa":false,"landing_page_url":"http://orca.cf.ac.uk/42437/","pdf_url":null,"source":{"id":"https://openalex.org/S2764631557","display_name":"ACR North American Advances","issn_l":"0098-9258","issn":["0098-9258"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","poland-20"],"host_organization":"https://openalex.org/P4322616895","host_organization_name":"Sheridan Books","host_organization_lineage":["https://openalex.org/P4322616895"],"host_organization_lineage_names":["Sheridan Books"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"ACR North American Advances","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":53,"referenced_works":["https://openalex.org/W115101980","https://openalex.org/W157555689","https://openalex.org/W167839140","https://openalex.org/W573653877","https://openalex.org/W659549537","https://openalex.org/W1519438511","https://openalex.org/W1523586125","https://openalex.org/W1549078745","https://openalex.org/W1574378514","https://openalex.org/W1971410477","https://openalex.org/W1975731671","https://openalex.org/W1975733460","https://openalex.org/W1977996865","https://openalex.org/W1978466266","https://openalex.org/W1979432935","https://openalex.org/W1979907230","https://openalex.org/W1986024564","https://openalex.org/W1989502954","https://openalex.org/W1991533821","https://openalex.org/W1991623719","https://openalex.org/W2001916972","https://openalex.org/W2009904562","https://openalex.org/W2013461960","https://openalex.org/W2014818400","https://openalex.org/W2022472141","https://openalex.org/W2028184439","https://openalex.org/W2029758834","https://openalex.org/W2036063909","https://openalex.org/W2040384293","https://openalex.org/W2040752779","https://openalex.org/W2040780635","https://openalex.org/W2045311004","https://openalex.org/W2046491831","https://openalex.org/W2064608319","https://openalex.org/W2069932235","https://openalex.org/W2086113857","https://openalex.org/W2100888826","https://openalex.org/W2121991862","https://openalex.org/W2122912498","https://openalex.org/W2137247419","https://openalex.org/W2144696186","https://openalex.org/W2151141708","https://openalex.org/W2151405035","https://openalex.org/W2156948047","https://openalex.org/W2327425965","https://openalex.org/W2327975117","https://openalex.org/W2333954233","https://openalex.org/W2498454620","https://openalex.org/W2734590058","https://openalex.org/W2751115218","https://openalex.org/W3025783328","https://openalex.org/W3123853820","https://openalex.org/W3124000707"],"related_works":["https://openalex.org/W7033689989","https://openalex.org/W3216256966","https://openalex.org/W2047376109","https://openalex.org/W7049082795","https://openalex.org/W6990742678","https://openalex.org/W2550825651","https://openalex.org/W7215254006","https://openalex.org/W2138939344","https://openalex.org/W7074690078","https://openalex.org/W2207877172"],"abstract_inverted_index":{"Investigations":[0],"to":[1,10,96,102],"unravel":[2],"the":[3,12,17,27,39,61,69,76,83],"determinants":[4],"of":[5,16,29,72,112],"customer":[6,30,73],"satisfaction":[7,31,74],"are":[8],"crucial":[9],"elucidating":[11],"role":[13,85],"and":[14,19,32,49,57,99,121],"significance":[15],"construct":[18],"advancing":[20],"management":[21,122],"practice.":[22,123],"Accordingly,":[23],"our":[24,113],"study":[25],"investigates":[26],"drivers":[28],"its":[33],"impact":[34],"on":[35],"behavioral":[36],"intentions":[37],"in":[38,86,105],"direct":[40],"sales":[41],"channel":[42],"context.":[43],"A":[44],"conceptual":[45],"model":[46],"was":[47],"developed":[48],"tested,":[50],"which":[51],"integrates":[52],"perceived":[53,55,80,100,103],"value,":[54],"equity":[56],"relational":[58,97],"commitment":[59,98],"into":[60],"disconfirmation":[62],"framework.":[63],"The":[64,110],"findings":[65,114],"suggest":[66],"performance":[67],"is":[68],"key":[70],"driver":[71],"at":[75],"subsystem":[77],"level,":[78],"while":[79],"value":[81,95,101],"plays":[82],"leading":[84],"influencing":[87],"customers\u2019":[88],"overall":[89],"satisfaction.":[90],"Further,":[91],"two":[92],"new":[93],"pathsCperceived":[94],"equityCneglected":[104],"prior":[106],"research":[107,120],"were":[108],"established.":[109],"discussion":[111],"reveals":[115],"important":[116],"implications":[117],"for":[118],"future":[119]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
