{"id":"https://openalex.org/W2098103279","doi":null,"title":"What Makes Consumers Trust B2C","display_name":"What Makes Consumers Trust B2C","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W2098103279","mag":"2098103279"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:pacis2003-1099","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/pacis2003/100","pdf_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1099&context=pacis2003","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2003 Proceedings","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1099&context=pacis2003","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038873410","display_name":"Danyi Hong","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Danyi Hong","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5062400728","display_name":"Shao Ling-ling","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Shao Ling-ling","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.2508,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.65791506,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"100","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.004100000020116568,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.0035000001080334187,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.875},{"id":"https://openalex.org/keywords/online-trust","display_name":"online trust","score":0.7519999742507935},{"id":"https://openalex.org/keywords/factors-influencing-trust","display_name":"trust factors","score":0.6710000038146973},{"id":"https://openalex.org/keywords/customer-segmentation","display_name":"customer segmentation","score":0.48100000619888306},{"id":"https://openalex.org/keywords/b2c-websites","display_name":"B2C websites","score":0.8180000185966492},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.5519999861717224}],"concepts":[{"id":"https://openalex.org/C2780513914","wikidata":"https://www.wikidata.org/wiki/Q18210350","display_name":"Bottleneck","level":2,"score":0.8084885478019714},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.6148582100868225},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6038328409194946},{"id":"https://openalex.org/C137308460","wikidata":"https://www.wikidata.org/wiki/Q1752161","display_name":"Consumer-to-business","level":3,"score":0.570192277431488},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.40962159633636475},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2773338258266449},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.24263542890548706},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11273300647735596},{"id":"https://openalex.org/C149635348","wikidata":"https://www.wikidata.org/wiki/Q193040","display_name":"Embedded system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:aisel.aisnet.org:pacis2003-1099","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/pacis2003/100","pdf_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1099&context=pacis2003","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2003 Proceedings","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.857.697","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.857.697","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article%3D1099%26context%3Dpacis2003","raw_type":"text"},{"id":"mag:2098103279","doi":null,"is_oa":false,"landing_page_url":"http://dblp.uni-trier.de/db/conf/pacis/pacis2003.html#HongS03","pdf_url":null,"source":{"id":"https://openalex.org/S4306420657","display_name":"Pacific Asia Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Pacific Asia Conference on Information Systems","raw_type":null}],"best_oa_location":{"id":"pmh:oai:aisel.aisnet.org:pacis2003-1099","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/pacis2003/100","pdf_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1099&context=pacis2003","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2003 Proceedings","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2098103279.pdf","grobid_xml":"https://content.openalex.org/works/W2098103279.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W1997247511","https://openalex.org/W2006765054","https://openalex.org/W2065189722","https://openalex.org/W2310480410","https://openalex.org/W2338545932"],"related_works":["https://openalex.org/W2105798129","https://openalex.org/W3194757959","https://openalex.org/W2963164589","https://openalex.org/W2030950011","https://openalex.org/W2372880920","https://openalex.org/W2187827887","https://openalex.org/W2376490669","https://openalex.org/W2384249340","https://openalex.org/W2066622558","https://openalex.org/W7036823990"],"abstract_inverted_index":{"The":[0,45],"problem":[1],"of":[2,8,41,68],"trust":[3,62],"came":[4],"with":[5],"the":[6,32,66],"development":[7,67],"B2C":[9,25,55,69],"E-Business":[10,26],"and":[11,30,47,63],"has":[12],"become":[13],"a":[14,28],"bottleneck.":[15],"This":[16],"paper":[17],"studied":[18],"crucial":[19],"influential":[20,36],"factors":[21,37],"for":[22,38],"E-trust":[23,35],"on":[24],"through":[27],"survey":[29],"analyzed":[31],"difference":[33],"between":[34],"different":[39],"levels":[40],"consumers":[42,60],"in":[43],"China.":[44],"result":[46],"conclusion":[48],"are":[49],"expected":[50],"to":[51,54,57,64],"provide":[52],"suggestions":[53],"websites,":[56],"help":[58],"improve":[59],"\u2019":[61],"drive":[65],"E-Business.":[70],"Key":[71],"words":[72]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}
