{"id":"https://openalex.org/W2092622285","doi":"https://doi.org/10.1111/j.2158-1592.2012.01053.x","title":"Logistics Performance, Customer Satisfaction, and Share of Business: A Comparison of Primary and Secondary Suppliers","display_name":"Logistics Performance, Customer Satisfaction, and Share of Business: A Comparison of Primary and Secondary Suppliers","publication_year":2012,"publication_date":"2012-09-01","ids":{"openalex":"https://openalex.org/W2092622285","doi":"https://doi.org/10.1111/j.2158-1592.2012.01053.x","mag":"2092622285"},"language":"en","primary_location":{"id":"doi:10.1111/j.2158-1592.2012.01053.x","doi":"https://doi.org/10.1111/j.2158-1592.2012.01053.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.2158-1592.2012.01053.x","pdf_url":null,"source":{"id":"https://openalex.org/S38350834","display_name":"Journal of Business Logistics","issn_l":"0735-3766","issn":["0735-3766","2158-1592"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Logistics","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053587786","display_name":"Rudolf Leuschner","orcid":"https://orcid.org/0000-0001-8074-3186","observed_orcids":["https://orcid.org/0000-0001-8074-3186"]},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Rudolf Leuschner","raw_affiliation_strings":["Rutgers, University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers, University","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001047697","display_name":"Douglas M. Lambert","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Douglas M. Lambert","raw_affiliation_strings":["The Ohio State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Ohio State University","institution_ids":["https://openalex.org/I52357470"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058925446","display_name":"August Michael Knemeyer","orcid":"https://orcid.org/0000-0002-6039-297X","observed_orcids":["https://orcid.org/0000-0002-6039-297X"]},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"A. Michael Knemeyer","raw_affiliation_strings":["The Ohio State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Ohio State University","institution_ids":["https://openalex.org/I52357470"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5053587786"],"corresponding_institution_ids":["https://openalex.org/I102322142"],"apc_list":{"value":3570,"currency":"USD","value_usd":3570},"apc_paid":null,"fwci":1.2958,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.86512497,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"33","issue":"3","first_page":"210","last_page":"226"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6714000105857849,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6714000105857849,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.2581000030040741,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14121","display_name":"Logistics and Transportation Systems","score":0.03759999945759773,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/logistics-performance","display_name":"logistics performance","score":0.9819999933242798},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9589999914169312},{"id":"https://openalex.org/keywords/marketing-mix","display_name":"marketing mix","score":0.8769999742507935},{"id":"https://openalex.org/keywords/perceived-performance","display_name":"perceived performance","score":0.6370000243186951},{"id":"https://openalex.org/keywords/supplier-selection","display_name":"supplier selection","score":0.4339999854564667},{"id":"https://openalex.org/keywords/service-level","display_name":"level of service","score":0.6589999794960022},{"id":"https://openalex.org/keywords/competitive-strategy","display_name":"competitive strategy","score":0.6589999794960022}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.8097872734069824},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6740330457687378},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.6597939729690552},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6361771821975708},{"id":"https://openalex.org/C16051113","wikidata":"https://www.wikidata.org/wiki/Q828814","display_name":"Market share","level":2,"score":0.5368924736976624},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.5108811259269714},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5013959407806396},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45049041509628296},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1111/j.2158-1592.2012.01053.x","doi":"https://doi.org/10.1111/j.2158-1592.2012.01053.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.2158-1592.2012.01053.x","pdf_url":null,"source":{"id":"https://openalex.org/S38350834","display_name":"Journal of Business Logistics","issn_l":"0735-3766","issn":["0735-3766","2158-1592"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Logistics","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.44999998807907104,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":104,"referenced_works":["https://openalex.org/W21154737","https://openalex.org/W39043517","https://openalex.org/W106305253","https://openalex.org/W584737747","https://openalex.org/W621921102","https://openalex.org/W903786272","https://openalex.org/W1491644571","https://openalex.org/W1493106189","https://openalex.org/W1508597691","https://openalex.org/W1519998323","https://openalex.org/W1567909289","https://openalex.org/W1574655732","https://openalex.org/W1588686413","https://openalex.org/W1599357328","https://openalex.org/W1680757698","https://openalex.org/W1931746395","https://openalex.org/W1963742443","https://openalex.org/W1965761381","https://openalex.org/W1966744380","https://openalex.org/W1967814735","https://openalex.org/W1976605938","https://openalex.org/W1980996468","https://openalex.org/W1986141484","https://openalex.org/W1986426651","https://openalex.org/W1991623719","https://openalex.org/W1993734218","https://openalex.org/W1997335181","https://openalex.org/W1997538386","https://openalex.org/W2004295879","https://openalex.org/W2005931066","https://openalex.org/W2006763260","https://openalex.org/W2010312373","https://openalex.org/W2012349302","https://openalex.org/W2016715931","https://openalex.org/W2018201949","https://openalex.org/W2022540993","https://openalex.org/W2024353505","https://openalex.org/W2028809046","https://openalex.org/W2036149274","https://openalex.org/W2037305425","https://openalex.org/W2040780635","https://openalex.org/W2040839114","https://openalex.org/W2041810033","https://openalex.org/W2043302296","https://openalex.org/W2044577916","https://openalex.org/W2047709864","https://openalex.org/W2048826347","https://openalex.org/W2049427154","https://openalex.org/W2054095862","https://openalex.org/W2058599614","https://openalex.org/W2058967289","https://openalex.org/W2059334100","https://openalex.org/W2060482351","https://openalex.org/W2063001806","https://openalex.org/W2070041448","https://openalex.org/W2071666535","https://openalex.org/W2072471386","https://openalex.org/W2074493467","https://openalex.org/W2077627952","https://openalex.org/W2078290219","https://openalex.org/W2081697200","https://openalex.org/W2089871805","https://openalex.org/W2091847390","https://openalex.org/W2098418305","https://openalex.org/W2099358844","https://openalex.org/W2102900639","https://openalex.org/W2106976816","https://openalex.org/W2115217290","https://openalex.org/W2116607667","https://openalex.org/W2122066434","https://openalex.org/W2122912498","https://openalex.org/W2126486269","https://openalex.org/W2126650229","https://openalex.org/W2134345109","https://openalex.org/W2134884007","https://openalex.org/W2135526934","https://openalex.org/W2150563888","https://openalex.org/W2155173154","https://openalex.org/W2155225996","https://openalex.org/W2156948047","https://openalex.org/W2159306398","https://openalex.org/W2163422617","https://openalex.org/W2170430750","https://openalex.org/W2174915915","https://openalex.org/W2279322770","https://openalex.org/W2315770164","https://openalex.org/W2319215358","https://openalex.org/W2320579341","https://openalex.org/W2323118079","https://openalex.org/W2537456376","https://openalex.org/W2607657495","https://openalex.org/W2769911796","https://openalex.org/W3122857273","https://openalex.org/W3143764655","https://openalex.org/W4212838134","https://openalex.org/W4231006695","https://openalex.org/W4239556504","https://openalex.org/W4243667233","https://openalex.org/W4251665518","https://openalex.org/W4298091299","https://openalex.org/W4309535389","https://openalex.org/W4399321898","https://openalex.org/W6630345434","https://openalex.org/W7131654537"],"related_works":["https://openalex.org/W2509455075","https://openalex.org/W2058967289","https://openalex.org/W2043030428","https://openalex.org/W11507781","https://openalex.org/W1980165032","https://openalex.org/W2004435991","https://openalex.org/W1986801029","https://openalex.org/W7108333718","https://openalex.org/W7219373410","https://openalex.org/W2049664734"],"abstract_inverted_index":{"The":[0,95],"linkage":[1],"between":[2,29,86],"logistics":[3,102],"performance":[4,8,28,100],"and":[5,31,37,73,80,83,108,118],"overall":[6],"firm":[7],"has":[9],"received":[10,50],"attention":[11],"in":[12,27],"the":[13,38,59,64,67,87,109,133,164],"literature":[14],"for":[15,77,125],"more":[16,51],"than":[17,52],"30":[18],"years.":[19],"However,":[20],"researchers":[21],"have":[22],"not":[23],"investigated":[24,63],"if":[25],"differences":[26,85],"primary":[30,48,78,117,165],"secondary":[32,60,81,119,159],"suppliers":[33,49,79],"affect":[34],"customer":[35,71,106],"satisfaction":[36,72,107],"percentage":[39,110],"of":[40,66,75,111,135],"business":[41,57,76,112],"allocated":[42,115],"to":[43,116,139,150,161],"suppliers.":[44,61],"In":[45],"this":[46],"research,":[47],"four":[53],"times":[54],"as":[55,58,158],"much":[56],"We":[62],"impact":[65],"Marketing":[68],"Mix":[69],"on":[70,101,142],"share":[74],"suppliers,":[82,120],"identified":[84],"two":[88],"groups,":[89],"using":[90,155],"multigroup":[91],"structural":[92],"equation":[93],"modeling.":[94],"results":[96],"indicate":[97],"that":[98,113],"perceived":[99],"attributes":[103],"significantly":[104],"affects":[105],"is":[114,122],"which":[121,147],"key":[123],"information":[124],"developing":[126],"competitive":[127],"strategies.":[128],"Our":[129],"research":[130],"findings":[131],"challenge":[132],"practice":[134],"providing":[136],"service":[137],"levels":[138],"customers":[140],"based":[141],"current":[143],"revenue":[144],"or":[145],"profitability":[146],"does":[148],"little":[149],"convince":[151],"customers,":[152],"who":[153],"are":[154],"a":[156],"company":[157],"source,":[160],"make":[162],"it":[163],"supplier.":[166]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":2},{"year":2014,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
