{"id":"https://openalex.org/W2088966014","doi":"https://doi.org/10.1057/palgrave.crr.1540090","title":"Responding to Reputational Crises: A Stakeholder Perspective","display_name":"Responding to Reputational Crises: A Stakeholder Perspective","publication_year":1999,"publication_date":"1999-10-01","ids":{"openalex":"https://openalex.org/W2088966014","doi":"https://doi.org/10.1057/palgrave.crr.1540090","mag":"2088966014"},"language":"en","primary_location":{"id":"doi:10.1057/palgrave.crr.1540090","doi":"https://doi.org/10.1057/palgrave.crr.1540090","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.crr.1540090","pdf_url":null,"source":{"id":"https://openalex.org/S23246025","display_name":"Corporate Reputation Review","issn_l":"1363-3589","issn":["1363-3589","1479-1889"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319702","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319702","https://openalex.org/P4310319964"],"host_organization_lineage_names":["Palgrave Macmillan","Macmillan Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Corporate Reputation Review","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021609011","display_name":"Stelios C. Zyglidopoulos","orcid":"https://orcid.org/0000-0003-2087-615X","observed_orcids":["https://orcid.org/0000-0003-2087-615X"]},"institutions":[{"id":"https://openalex.org/I913958620","display_name":"Erasmus University Rotterdam","ror":"https://ror.org/057w15z03","country_code":"NL","type":"education","lineage":["https://openalex.org/I913958620"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"S Zyglidopoulos","raw_affiliation_strings":["Rotterdam School of Management, Erasmus University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rotterdam School of Management, Erasmus University","institution_ids":["https://openalex.org/I913958620"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089316631","display_name":"Nelson Phillips","orcid":"https://orcid.org/0000-0001-6863-2758","observed_orcids":["https://orcid.org/0000-0001-6863-2758"]},"institutions":[{"id":"https://openalex.org/I5023651","display_name":"McGill University","ror":"https://ror.org/01pxwe438","country_code":"CA","type":"education","lineage":["https://openalex.org/I5023651"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"N Phillips","raw_affiliation_strings":["Faculty of Management, McGill University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Management, McGill University","institution_ids":["https://openalex.org/I5023651"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3090,"currency":"USD","value_usd":3090},"apc_paid":null,"fwci":1.5066,"has_fulltext":false,"cited_by_count":35,"citation_normalized_percentile":{"value":0.90569025,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"2","issue":"4","first_page":"333","last_page":"350"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.7753999829292297,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.7753999829292297,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.2240999937057495,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10115","display_name":"Corporate Social Responsibility Reporting","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/corporate-reputation-management","display_name":"corporate reputation management","score":0.859000027179718},{"id":"https://openalex.org/keywords/stakeholder-theory","display_name":"stakeholder theory","score":0.7229999899864197},{"id":"https://openalex.org/keywords/crisis-management","display_name":"crisis management","score":0.9860000014305115},{"id":"https://openalex.org/keywords/industrial-accidents","display_name":"industrial accidents","score":0.8830000162124634},{"id":"https://openalex.org/keywords/scandal","display_name":"scandal","score":0.7250000238418579},{"id":"https://openalex.org/keywords/product-failure","display_name":"product failure","score":0.9929999709129333},{"id":"https://openalex.org/keywords/bhopal-disaster","display_name":"Bhopal disaster","score":0.7720000147819519},{"id":"https://openalex.org/keywords/union-carbide","display_name":"Union Carbide","score":0.9929999709129333},{"id":"https://openalex.org/keywords/exxon-valdez","display_name":"Exxon Valdez","score":0.9070000052452087},{"id":"https://openalex.org/keywords/stakeholder-responses","display_name":"stakeholder behavior","score":0.7870000004768372},{"id":"https://openalex.org/keywords/management-response","display_name":"managerial responses","score":0.5879999995231628}],"concepts":[{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.7322649359703064},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.65157550573349},{"id":"https://openalex.org/C2781206490","wikidata":"https://www.wikidata.org/wiki/Q59751","display_name":"Stakeholder management","level":3,"score":0.6108881235122681},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5843753814697266},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5826359987258911},{"id":"https://openalex.org/C2780851881","wikidata":"https://www.wikidata.org/wiki/Q1141276","display_name":"Crisis management","level":2,"score":0.572371244430542},{"id":"https://openalex.org/C176239081","wikidata":"https://www.wikidata.org/wiki/Q2979849","display_name":"Stakeholder theory","level":3,"score":0.5539520978927612},{"id":"https://openalex.org/C195813598","wikidata":"https://www.wikidata.org/wiki/Q474460","display_name":"Stakeholder analysis","level":3,"score":0.4717707633972168},{"id":"https://openalex.org/C62555980","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Emergency management","level":2,"score":0.4486241936683655},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.43790823221206665},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4276340901851654},{"id":"https://openalex.org/C2985362895","wikidata":"https://www.wikidata.org/wiki/Q478594","display_name":"Reputation management","level":3,"score":0.4198019504547119},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.41687849164009094},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2451871931552887},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24501267075538635},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.21750563383102417},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.14450204372406006},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.12797901034355164},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.09040766954421997},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1057/palgrave.crr.1540090","doi":"https://doi.org/10.1057/palgrave.crr.1540090","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.crr.1540090","pdf_url":null,"source":{"id":"https://openalex.org/S23246025","display_name":"Corporate Reputation Review","issn_l":"1363-3589","issn":["1363-3589","1479-1889"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319702","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319702","https://openalex.org/P4310319964"],"host_organization_lineage_names":["Palgrave Macmillan","Macmillan Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Corporate Reputation Review","raw_type":"journal-article"},{"id":"pmh:oai:pure.eur.nl:openaire_cris_publications/d2b0bed0-640f-41f8-a4bb-48213e1aebfe","doi":null,"is_oa":false,"landing_page_url":"https://pure.eur.nl/en/publications/d2b0bed0-640f-41f8-a4bb-48213e1aebfe","pdf_url":null,"source":{"id":"https://openalex.org/S4306401266","display_name":"EUR Research Repository (Erasmus University Rotterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I913958620","host_organization_name":"Erasmus University Rotterdam","host_organization_lineage":["https://openalex.org/I913958620"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Zyglidopoulos, SC & Haak, J 1999, 'Responding to Reputational Crises: A Stakeholder Perspective', Corporate Reputation Review, vol. 2, no. 4, pp. 333-350.","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:eur:oai:pure.eur.nl:publications/d2b0bed0-640f-41f8-a4bb-48213e1aebfe","doi":null,"is_oa":false,"landing_page_url":"https://pure.eur.nl/en/publications/d2b0bed0-640f-41f8-a4bb-48213e1aebfe","pdf_url":null,"source":{"id":"https://openalex.org/S4306401266","display_name":"EUR Research Repository (Erasmus University Rotterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I913958620","host_organization_name":"Erasmus University Rotterdam","host_organization_lineage":["https://openalex.org/I913958620"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Corporate Reputation Review, 2(4), 333 - 350. Palgrave Macmillan Ltd.","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W1500348874","https://openalex.org/W1564438477","https://openalex.org/W1965349186","https://openalex.org/W1965994674","https://openalex.org/W1970943778","https://openalex.org/W1972306955","https://openalex.org/W1989388297","https://openalex.org/W1990144005","https://openalex.org/W1994323678","https://openalex.org/W1995915175","https://openalex.org/W2002464452","https://openalex.org/W2005521029","https://openalex.org/W2024573942","https://openalex.org/W2026272846","https://openalex.org/W2034787017","https://openalex.org/W2047735993","https://openalex.org/W2049340791","https://openalex.org/W2057928230","https://openalex.org/W2061977616","https://openalex.org/W2064964332","https://openalex.org/W2111860473","https://openalex.org/W2120146761","https://openalex.org/W2122497749","https://openalex.org/W2140956556","https://openalex.org/W2148962857","https://openalex.org/W2149010029","https://openalex.org/W2151843867","https://openalex.org/W2153656501","https://openalex.org/W2162412465","https://openalex.org/W2169336899","https://openalex.org/W2173459473","https://openalex.org/W2228337551","https://openalex.org/W2607430624","https://openalex.org/W2889093492","https://openalex.org/W2941969055","https://openalex.org/W4249100171","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W7161794960","https://openalex.org/W2119907591","https://openalex.org/W2069907009","https://openalex.org/W2068731025","https://openalex.org/W2038866741","https://openalex.org/W2036901676","https://openalex.org/W2147530165","https://openalex.org/W2034787017","https://openalex.org/W2068949119","https://openalex.org/W2809067553"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
