{"id":"https://openalex.org/W2087909268","doi":"https://doi.org/10.1108/09590550010306764","title":"Exploring companion selling: does the situation affect customers\u2019 perceptions?","display_name":"Exploring companion selling: does the situation affect customers\u2019 perceptions?","publication_year":2000,"publication_date":"2000-02-01","ids":{"openalex":"https://openalex.org/W2087909268","doi":"https://doi.org/10.1108/09590550010306764","mag":"2087909268"},"language":"en","primary_location":{"id":"doi:10.1108/09590550010306764","doi":"https://doi.org/10.1108/09590550010306764","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09590550010306764","pdf_url":null,"source":{"id":"https://openalex.org/S65353606","display_name":"International Journal of Retail & Distribution Management","issn_l":"0959-0552","issn":["0959-0552","1758-6690"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Retail & Distribution Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027657372","display_name":"Michael Jay Polonsky","orcid":"https://orcid.org/0000-0003-2395-1311","observed_orcids":["https://orcid.org/0000-0003-2395-1311"]},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Michael Jay Polonsky","raw_affiliation_strings":["School of Management, University of Newcastle, New South Wales, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, University of Newcastle, New South Wales, Australia","institution_ids":["https://openalex.org/I78757542"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035608302","display_name":"Heidi Cameron","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Heidi Cameron","raw_affiliation_strings":["School of Management, University of Newcastle, New South Wales, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, University of Newcastle, New South Wales, Australia","institution_ids":["https://openalex.org/I78757542"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045976559","display_name":"Sara Halstead","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Sara Halstead","raw_affiliation_strings":["School of Management, University of Newcastle, New South Wales, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, University of Newcastle, New South Wales, Australia","institution_ids":["https://openalex.org/I78757542"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044118979","display_name":"Angela Ratcliffe","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Angela Ratcliffe","raw_affiliation_strings":["School of Management, University of Newcastle, New South Wales, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, University of Newcastle, New South Wales, Australia","institution_ids":["https://openalex.org/I78757542"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024276408","display_name":"Pietro Stilo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Pietro Stilo","raw_affiliation_strings":["School of Management, University of Newcastle, New South Wales, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, University of Newcastle, New South Wales, Australia","institution_ids":["https://openalex.org/I78757542"]}]},{"author_position":"last","author":{"id":null,"display_name":"Gillian Watt","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Gillian Watt","raw_affiliation_strings":["School of Management, University of Newcastle, New South Wales, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, University of Newcastle, New South Wales, Australia","institution_ids":["https://openalex.org/I78757542"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I78757542"],"apc_list":null,"apc_paid":null,"fwci":1.2458,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.89706755,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"28","issue":"1","first_page":"37","last_page":"45"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9404000043869019,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9404000043869019,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.04050000011920929,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.014600000344216824,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cross-selling","display_name":"cross-selling","score":0.578000009059906},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.621999979019165},{"id":"https://openalex.org/keywords/consumer-attitudes","display_name":"consumer attitudes","score":0.5979999899864197},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.7039999961853027},{"id":"https://openalex.org/keywords/related-products","display_name":"related products","score":0.40400001406669617}],"concepts":[{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.8345144987106323},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7291038632392883},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.664435088634491},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6382240056991577},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6357144117355347},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5329469442367554},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4969029724597931},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.25864920020103455},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.04543721675872803},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0399516224861145},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/09590550010306764","doi":"https://doi.org/10.1108/09590550010306764","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09590550010306764","pdf_url":null,"source":{"id":"https://openalex.org/S65353606","display_name":"International Journal of Retail & Distribution Management","issn_l":"0959-0552","issn":["0959-0552","1758-6690"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Retail & Distribution Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","score":0.46000000834465027,"display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W567710176","https://openalex.org/W642584797","https://openalex.org/W1540216574","https://openalex.org/W1965098133","https://openalex.org/W1969491162","https://openalex.org/W1987595265","https://openalex.org/W2044332457","https://openalex.org/W2098724756","https://openalex.org/W2126216359","https://openalex.org/W2162535192","https://openalex.org/W2327866474","https://openalex.org/W4246276146","https://openalex.org/W7071996132"],"related_works":["https://openalex.org/W3013315285","https://openalex.org/W4224675647","https://openalex.org/W3113087625","https://openalex.org/W2090717710","https://openalex.org/W2117330265","https://openalex.org/W2115475067","https://openalex.org/W2030828723","https://openalex.org/W2810911336","https://openalex.org/W1983145248","https://openalex.org/W2223764290"],"abstract_inverted_index":{"Examines":[0],"whether":[1],"respondents\u2019":[2],"attitudes":[3,31],"towards":[4],"companion":[5,42],"selling":[6,35,43],"(i.e.":[7],"suggesting":[8],"the":[9,34],"purchase":[10],"of":[11],"a":[12],"related":[13],"good)":[14],"varies":[15],"based":[16,32],"on":[17,33],"two":[18],"hypothetical":[19],"situations.":[20],"The":[21],"results":[22],"suggest":[23],"that":[24,41],"overall":[25,38],"there":[26],"are":[27],"some":[28],"differences":[29],"in":[30],"context.":[36],"However,":[37],"respondents":[39],"believe":[40],"is":[44],"generally":[45],"an":[46],"appropriate":[47],"activity":[48],"and":[49],"might":[50],"even":[51],"contribute":[52],"to":[53],"better":[54],"customer":[55],"service":[56],"levels.":[57]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}