{"id":"https://openalex.org/W2087860587","doi":"https://doi.org/10.1002/agr.20032","title":"Developing marketing strategies for green grocers: An application of SERVQUAL","display_name":"Developing marketing strategies for green grocers: An application of SERVQUAL","publication_year":2005,"publication_date":"2005-01-05","ids":{"openalex":"https://openalex.org/W2087860587","doi":"https://doi.org/10.1002/agr.20032","mag":"2087860587"},"language":"en","primary_location":{"id":"doi:10.1002/agr.20032","doi":"https://doi.org/10.1002/agr.20032","is_oa":false,"landing_page_url":"https://doi.org/10.1002/agr.20032","pdf_url":null,"source":{"id":"https://openalex.org/S180723199","display_name":"Agribusiness","issn_l":"0742-4477","issn":["0742-4477","1520-6297"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","dongbi-c","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Agribusiness","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007695112","display_name":"David B. Eastwood","orcid":"https://orcid.org/0000-0003-2054-6871","observed_orcids":["https://orcid.org/0000-0003-2054-6871"]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"David B. Eastwood","raw_affiliation_strings":["Department of Agricultural Economics, University of Tennessee, 2621 Morgan Circle, Knoxville, TN 37996\u20134518"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Agricultural Economics, University of Tennessee, 2621 Morgan Circle, Knoxville, TN 37996\u20134518","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004590509","display_name":"John R. Brooker","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"John R. Brooker","raw_affiliation_strings":["Department of Agricultural Economics, University of Tennessee, 2621 Morgan Circle, Knoxville, TN 37996\u20134518"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Agricultural Economics, University of Tennessee, 2621 Morgan Circle, Knoxville, TN 37996\u20134518","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103642424","display_name":"James D. Smith","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"James D. Smith","raw_affiliation_strings":["Department of Agricultural Economics, University of Tennessee, 2621 Morgan Circle, Knoxville, TN 37996\u20134518"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Agricultural Economics, University of Tennessee, 2621 Morgan Circle, Knoxville, TN 37996\u20134518","institution_ids":["https://openalex.org/I75027704"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5007695112"],"corresponding_institution_ids":["https://openalex.org/I75027704"],"apc_list":{"value":3800,"currency":"USD","value_usd":3800},"apc_paid":null,"fwci":0.6669,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.84258861,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"21","issue":"1","first_page":"81","last_page":"96"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5609999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5609999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.42160001397132874,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.0052999998442828655,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.8330000042915344},{"id":"https://openalex.org/keywords/food-retail","display_name":"food retail","score":0.8050000071525574},{"id":"https://openalex.org/keywords/customer-expectations","display_name":"customer expectations","score":0.7039999961853027},{"id":"https://openalex.org/keywords/retail-environment","display_name":"retail environment","score":0.6949999928474426},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.4740000069141388},{"id":"https://openalex.org/keywords/consumer-ratings","display_name":"consumer ratings","score":0.40299999713897705}],"concepts":[{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.6348469257354736},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6332454681396484},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5331385135650635},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1002/agr.20032","doi":"https://doi.org/10.1002/agr.20032","is_oa":false,"landing_page_url":"https://doi.org/10.1002/agr.20032","pdf_url":null,"source":{"id":"https://openalex.org/S180723199","display_name":"Agribusiness","issn_l":"0742-4477","issn":["0742-4477","1520-6297"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","dongbi-c","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Agribusiness","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.390.4499","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.390.4499","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://download.clib.psu.ac.th/datawebclib/e_resource/trial_database/WileyInterScienceCD/pdf/AGR/AGR_2.pdf","raw_type":"text"},{"id":"pmh:oai:RePEc:wly:agribz:v:21:y:2005:i:1:p:81-96","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1002/agr.20032","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W8610313","https://openalex.org/W136851802","https://openalex.org/W166584291","https://openalex.org/W1519497367","https://openalex.org/W1548007399","https://openalex.org/W1572953539","https://openalex.org/W1574378514","https://openalex.org/W1578248341","https://openalex.org/W1588484761","https://openalex.org/W1605991455","https://openalex.org/W1689771227","https://openalex.org/W1783834878","https://openalex.org/W1961025974","https://openalex.org/W1979432935","https://openalex.org/W2008494738","https://openalex.org/W2025926893","https://openalex.org/W2027436695","https://openalex.org/W2028809046","https://openalex.org/W2029758834","https://openalex.org/W2040236296","https://openalex.org/W2043947871","https://openalex.org/W2059507475","https://openalex.org/W2069487023","https://openalex.org/W2078245779","https://openalex.org/W2087750581","https://openalex.org/W2105962406","https://openalex.org/W2111620383","https://openalex.org/W2145109772","https://openalex.org/W2316250154","https://openalex.org/W2337394005","https://openalex.org/W2341761143","https://openalex.org/W2356878593","https://openalex.org/W2496534308","https://openalex.org/W2609394642","https://openalex.org/W2611897969","https://openalex.org/W2788041699","https://openalex.org/W3121259634","https://openalex.org/W3139574540","https://openalex.org/W4243815928","https://openalex.org/W4244566999"],"related_works":["https://openalex.org/W2611897969","https://openalex.org/W79555443","https://openalex.org/W4285546985","https://openalex.org/W3205571581","https://openalex.org/W3041880921","https://openalex.org/W6990180629","https://openalex.org/W6997280172","https://openalex.org/W2082535686","https://openalex.org/W637007648","https://openalex.org/W2924456598"],"abstract_inverted_index":{"Abstract":[0],"Successful":[1],"food":[2],"retailing":[3],"depends":[4],"to":[5,53,61,68,79,120,125],"a":[6,11,59,86],"significant":[7],"degree":[8],"on":[9],"providing":[10],"positive":[12],"shopping":[13],"environment":[14],"for":[15,58,106],"consumers.":[16],"The":[17,115],"SERVQUAL":[18],"format":[19],"is":[20,51],"one":[21],"way":[22],"of":[23,32,38,42,48,71,83,96],"gathering":[24],"information":[25,116],"about":[26],"shoppers'":[27],"ideal":[28,112],"and":[29,64,88,109],"actual":[30,110],"ratings":[31,101],"an":[33,55],"outlet's":[34],"characteristics.":[35,73],"Three":[36],"modifications":[37],"the":[39,43,49,81,89,94],"conventional":[40],"application":[41],"questionnaire":[44],"are":[45],"described.":[46],"Implementation":[47],"methodology":[50],"shown":[52],"be":[54,118],"effective":[56],"tool":[57],"retailer":[60],"identify":[62],"strengths":[63],"weaknesses":[65],"with":[66],"respect":[67],"patrons'":[69],"evaluations":[70],"outlet":[72],"Six":[74],"green":[75],"grocers":[76],"were":[77],"selected":[78],"reflect":[80],"diversity":[82],"outlets":[84],"in":[85,93],"state,":[87],"survey":[90],"was":[91],"conducted":[92],"spring":[95],"2000.":[97],"Results":[98],"indicate":[99],"consumer":[100,127],"vary":[102],"by":[103],"feature":[104],"group":[105],"ideal,":[107],"actual,":[108],"minus":[111],"subgroup":[113],"scores.":[114],"can":[117],"used":[119],"generate":[121],"better":[122],"store\u2010specific":[123],"strategies":[124],"meet":[126],"expectations.":[128],"[EconLit":[129],"citations:":[130],"C42,":[131],"Q13.]":[132],"\u00a9":[133],"2005":[134],"Wiley":[135],"Periodicals,":[136],"Inc.":[137],"Agribusiness":[138],"21:":[139],"81\u201396,":[140],"2005.":[141]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
