{"id":"https://openalex.org/W2086840771","doi":"https://doi.org/10.1108/17410400610671426","title":"Objective and self\u2010report work performance measures: a comparative analysis","display_name":"Objective and self\u2010report work performance measures: a comparative analysis","publication_year":2006,"publication_date":"2006-07-01","ids":{"openalex":"https://openalex.org/W2086840771","doi":"https://doi.org/10.1108/17410400610671426","mag":"2086840771"},"language":"en","primary_location":{"id":"doi:10.1108/17410400610671426","doi":"https://doi.org/10.1108/17410400610671426","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17410400610671426","pdf_url":null,"source":{"id":"https://openalex.org/S157600745","display_name":"International Journal of Productivity and Performance Management","issn_l":"0043-8022","issn":["0043-8022","1741-0401","1758-6658","1758-7190"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Performance Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067596835","display_name":"Glenn Pransky","orcid":"https://orcid.org/0000-0002-4585-3723","observed_orcids":["https://orcid.org/0000-0002-4585-3723"]},"institutions":[{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Glenn Pransky","raw_affiliation_strings":["Liberty Mutual Research Center for Safety and Health, Center for Disability Research, Hopkinton, Massachusetts, USA and Harvard School of Public Health, Boston, Massachusetts, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Liberty Mutual Research Center for Safety and Health, Center for Disability Research, Hopkinton, Massachusetts, USA and Harvard School of Public Health, Boston, Massachusetts, USA","institution_ids":["https://openalex.org/I136199984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5105038826","display_name":"Stan N. Finkelstein","orcid":"https://orcid.org/0000-0003-2935-2950","observed_orcids":["https://orcid.org/0000-0003-2935-2950"]},"institutions":[{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stan Finkelstein","raw_affiliation_strings":["Harvard School of Public Health, Boston, Massachusetts, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Harvard School of Public Health, Boston, Massachusetts, USA","institution_ids":["https://openalex.org/I136199984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003148701","display_name":"Ernst R. Berndt","orcid":"https://orcid.org/0000-0002-6388-0768","observed_orcids":["https://orcid.org/0000-0002-6388-0768"]},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ernst Berndt","raw_affiliation_strings":["Sloan School of Management, Massachusetts Institute of Technology, Massachusetts, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sloan School of Management, Massachusetts Institute of Technology, Massachusetts, USA","institution_ids":["https://openalex.org/I63966007"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009272461","display_name":"Margaret Kyle","orcid":"https://orcid.org/0000-0001-9862-6498","observed_orcids":["https://orcid.org/0000-0001-9862-6498"]},"institutions":[{"id":"https://openalex.org/I74973139","display_name":"Carnegie Mellon University","ror":"https://ror.org/05x2bcf33","country_code":"US","type":"education","lineage":["https://openalex.org/I74973139"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Margaret Kyle","raw_affiliation_strings":["Carnegie Mellon University, Pittsburgh, Pennysylvania, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carnegie Mellon University, Pittsburgh, Pennysylvania, USA","institution_ids":["https://openalex.org/I74973139"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013384258","display_name":"Joan A. Mackell","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I180857899","display_name":"Pfizer (United States)","ror":"https://ror.org/01xdqrp08","country_code":"US","type":"company","lineage":["https://openalex.org/I180857899"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Joan Mackell","raw_affiliation_strings":["Pfizer, Inc., New York City, New York, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Pfizer, Inc., New York City, New York, USA","institution_ids":["https://openalex.org/I180857899"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022274758","display_name":"DL Tortorice","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dan Tortorice","raw_affiliation_strings":["Department of Economics, Harvard University, Cambridge, Massachusetts, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economics, Harvard University, Cambridge, Massachusetts, USA","institution_ids":["https://openalex.org/I136199984"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":8.1531,"has_fulltext":false,"cited_by_count":61,"citation_normalized_percentile":{"value":0.9641336,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"55","issue":"5","first_page":"390","last_page":"399"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13233","display_name":"Occupational Health and Safety Management","score":0.2240000069141388,"subfield":{"id":"https://openalex.org/subfields/3609","display_name":"Occupational Therapy"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T13233","display_name":"Occupational Health and Safety Management","score":0.2240000069141388,"subfield":{"id":"https://openalex.org/subfields/3609","display_name":"Occupational Therapy"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11084","display_name":"Workplace Health and Well-being","score":0.16429999470710754,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.133200004696846,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/work-performance-measurement","display_name":"work performance measurement","score":0.8759999871253967},{"id":"https://openalex.org/keywords/interactive-voice-response","display_name":"interactive voice response","score":0.8050000071525574},{"id":"https://openalex.org/keywords/working-speed","display_name":"working speed","score":0.5249999761581421},{"id":"https://openalex.org/keywords/concentration","display_name":"concentration","score":0.671999990940094},{"id":"https://openalex.org/keywords/work-accuracy","display_name":"work accuracy","score":0.7940000295639038},{"id":"https://openalex.org/keywords/office-work","display_name":"office work","score":0.5139999985694885},{"id":"https://openalex.org/keywords/data-collection-feasibility","display_name":"data collection feasibility","score":0.5989999771118164},{"id":"https://openalex.org/keywords/intra-individual-variability","display_name":"within-person variability","score":0.6940000057220459}],"concepts":[{"id":"https://openalex.org/C197947376","wikidata":"https://www.wikidata.org/wiki/Q5155608","display_name":"Comparability","level":2,"score":0.631689727306366},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.5020952224731445},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4957050085067749},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4732899069786072},{"id":"https://openalex.org/C117220453","wikidata":"https://www.wikidata.org/wiki/Q5172842","display_name":"Correlation","level":2,"score":0.41719335317611694},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.41396522521972656},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.36007362604141235},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3404862880706787},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.20428809523582458},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.101429283618927},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/17410400610671426","doi":"https://doi.org/10.1108/17410400610671426","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17410400610671426","pdf_url":null,"source":{"id":"https://openalex.org/S157600745","display_name":"International Journal of Productivity and Performance Management","issn_l":"0043-8022","issn":["0043-8022","1741-0401","1758-6658","1758-7190"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Performance Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.4043000042438507}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W72448069","https://openalex.org/W1500646152","https://openalex.org/W1973735623","https://openalex.org/W1975913610","https://openalex.org/W1983804848","https://openalex.org/W1984102564","https://openalex.org/W2000166065","https://openalex.org/W2006411865","https://openalex.org/W2048997882","https://openalex.org/W2073437818","https://openalex.org/W2076659590","https://openalex.org/W2083571532","https://openalex.org/W2086325363","https://openalex.org/W2107035130","https://openalex.org/W2117011282","https://openalex.org/W2169076165","https://openalex.org/W2618995281","https://openalex.org/W7026378135"],"related_works":["https://openalex.org/W2592866930","https://openalex.org/W7096254727","https://openalex.org/W2801143188","https://openalex.org/W2003881839","https://openalex.org/W2093484549","https://openalex.org/W2596741895","https://openalex.org/W2503048196","https://openalex.org/W2040286095","https://openalex.org/W7160474993","https://openalex.org/W2145706058"],"abstract_inverted_index":{"Purpose":[0],"The":[1,64],"purpose":[2],"of":[3,13,19,69,79,137,156,161,167,173,191],"this":[4],"paper":[5,65,151],"is":[6],"to":[7,58,107,122],"assess":[8],"the":[9,29,159,171,185,188],"feasibility":[10,172],"and":[11,16,26,53,85,91,163,176,178],"comparability":[12],"daily":[14,39,80,98,165,196],"self\u2010report":[15],"objective":[17,164,206],"measures":[18,166],"work":[20,168],"performance":[21,207],"in":[22,158,184],"complex":[23],"office":[24],"tasks,":[25],"factors":[27],"affecting":[28],"correlation":[30,118,186],"between":[31,187],"these":[32,147],"measures.":[33,192,208],"Design/methodology/approach":[34],"Medical":[35],"bill":[36],"auditors":[37],"provided":[38],"information":[40],"for":[41,205],"12":[42],"weeks":[43],"through":[44],"interactive":[45],"voice":[46],"response":[47],"(IVR)":[48],"on":[49,129],"their":[50,59],"speed,":[51],"concentration":[52],"accuracy":[54,86],"at":[55],"work,":[56],"compared":[57],"best":[60],"job":[61],"performance.":[62],"Findings":[63],"found":[66],"that":[67,195],"124":[68],"142":[70],"recruited":[71],"subjects":[72],"(87":[73],"percent)":[74],"completed":[75],">":[76],"50":[77],"percent":[78,111],"IVR":[81,132],"reports.":[82],"Concentration,":[83],"speed":[84,115],"were":[87,143],"highly":[88],"inter\u2010correlated":[89],"(R=0.75),":[90],"right\u2010skewed":[92],"(mean":[93],"speed=7.7,":[94],"SD=1.5).":[95],"Mean":[96],"adjusted":[97],"productivity":[99],"rate":[100],"(MAP)":[101],"was":[102],"34":[103],"bills/hour":[104],"(range":[105],"4.7":[106],"111,":[108],"SD12.6,":[109],"61":[110],"within\u2010person":[112],"variation).":[113],"Subject\u2010specific":[114],"\u2013":[116],"MAP":[117],"varied":[119],"from":[120],"R=\u22120.20":[121],"+0.75":[123],"(mean,":[124],"0.28).":[125],"Health":[126],"status,":[127],"years":[128],"job,":[130],"age,":[131],"completion":[133],"rate,":[134],"site,":[135],"month":[136],"study,":[138],"or":[139],"total":[140],"hours":[141],"worked":[142],"not":[144],"associated":[145],"with":[146],"variations.":[148],"Originality/value":[149],"This":[150],"provides":[152],"an":[153],"unprecedented":[154],"level":[155],"detail":[157],"comparison":[160],"self\u2010reported":[162],"performance,":[169],"demonstrates":[170],"data":[174],"collection":[175],"analysis,":[177],"identified":[179],"significant":[180],"inconsistencies":[181],"among":[182],"workers":[183],"two":[189],"types":[190],"Results":[193],"demonstrated":[194],"self\u2010reports":[197],"cannot":[198],"be":[199],"used":[200],"as":[201],"a":[202],"direct":[203],"surrogate":[204]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":3}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}