{"id":"https://openalex.org/W2085969982","doi":"https://doi.org/10.1504/ijscm.2011.044939","title":"Total Company-Wide Management System (TCWMS): culture change management considerations","display_name":"Total Company-Wide Management System (TCWMS): culture change management considerations","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2085969982","doi":"https://doi.org/10.1504/ijscm.2011.044939","mag":"2085969982"},"language":"en","primary_location":{"id":"doi:10.1504/ijscm.2011.044939","doi":"https://doi.org/10.1504/ijscm.2011.044939","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijscm.2011.044939","pdf_url":null,"source":{"id":"https://openalex.org/S76900604","display_name":"International Journal of Strategic Change Management","issn_l":"1740-2859","issn":["1740-2859","1740-2867"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","erih-plus","jufo-1","norway-1","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Strategic Change Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061138882","display_name":"Souraj Salah","orcid":"https://orcid.org/0000-0002-8114-6276","observed_orcids":["https://orcid.org/0000-0002-8114-6276"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Souraj Salah","raw_affiliation_strings":["Continuous Improvement Department, Johnson Controls Intl., Sheikh Zayed Rd., API World Tower, Suite 1304, P.O. Box 31065, Dubai, UAE"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Continuous Improvement Department, Johnson Controls Intl., Sheikh Zayed Rd., API World Tower, Suite 1304, P.O. Box 31065, Dubai, UAE","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090454277","display_name":"Abdur Rahim","orcid":"https://orcid.org/0000-0001-6124-0444","observed_orcids":["https://orcid.org/0000-0001-6124-0444"]},"institutions":[{"id":"https://openalex.org/I106938459","display_name":"University of New Brunswick","ror":"https://ror.org/05nkf0n29","country_code":"CA","type":"education","lineage":["https://openalex.org/I106938459"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Abdur Rahim","raw_affiliation_strings":["Faculty of Business Administration, University of New Brunswick, P.O. Box 4400, Fredericton, NB E3B 5A3, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business Administration, University of New Brunswick, P.O. Box 4400, Fredericton, NB E3B 5A3, Canada","institution_ids":["https://openalex.org/I106938459"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066385091","display_name":"Juan A. Carretero","orcid":"https://orcid.org/0000-0003-2382-1584","observed_orcids":["https://orcid.org/0000-0003-2382-1584"]},"institutions":[{"id":"https://openalex.org/I106938459","display_name":"University of New Brunswick","ror":"https://ror.org/05nkf0n29","country_code":"CA","type":"education","lineage":["https://openalex.org/I106938459"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Juan A. Carretero","raw_affiliation_strings":["Department of Mechanical Engineering, University of New Brunswick, P.O. Box 4400, Fredericton, NB E3B 5A3, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, University of New Brunswick, P.O. Box 4400, Fredericton, NB E3B 5A3, Canada","institution_ids":["https://openalex.org/I106938459"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":"3","issue":"4","first_page":"260","last_page":"260"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.459199994802475,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.459199994802475,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.18299999833106995,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.13439999520778656,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/management-systems","display_name":"management systems","score":0.7009999752044678},{"id":"https://openalex.org/keywords/quality-culture","display_name":"quality culture","score":0.7020000219345093},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":0.9200000166893005},{"id":"https://openalex.org/keywords/performance-management","display_name":"performance management","score":0.753000020980835},{"id":"https://openalex.org/keywords/process-management","display_name":"process management","score":0.9089999794960022},{"id":"https://openalex.org/keywords/strategic-management","display_name":"strategic management","score":0.7950000166893005},{"id":"https://openalex.org/keywords/daily-management","display_name":"daily management","score":0.8009999990463257},{"id":"https://openalex.org/keywords/implementation-failure","display_name":"implementation failure","score":0.5870000123977661}],"concepts":[{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.6672065258026123},{"id":"https://openalex.org/C2777011882","wikidata":"https://www.wikidata.org/wiki/Q5193493","display_name":"Culture change","level":2,"score":0.6628595590591431},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6456447839736938},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.6168956756591797},{"id":"https://openalex.org/C123961466","wikidata":"https://www.wikidata.org/wiki/Q1061970","display_name":"Change management (ITSM)","level":3,"score":0.5658348798751831},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5266834497451782},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5009067058563232},{"id":"https://openalex.org/C12532035","wikidata":"https://www.wikidata.org/wiki/Q1399956","display_name":"Performance management","level":2,"score":0.4930977523326874},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4920653700828552},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.47589433193206787},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.46562808752059937},{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.46549925208091736},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4643694758415222},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.39107704162597656},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.24459907412528992},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2274514138698578},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21743828058242798},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1955116093158722},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.11999115347862244},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08584961295127869},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.07616505026817322},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.07148855924606323},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/ijscm.2011.044939","doi":"https://doi.org/10.1504/ijscm.2011.044939","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijscm.2011.044939","pdf_url":null,"source":{"id":"https://openalex.org/S76900604","display_name":"International Journal of Strategic Change Management","issn_l":"1740-2859","issn":["1740-2859","1740-2867"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","erih-plus","jufo-1","norway-1","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Strategic Change Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W26484630","https://openalex.org/W153549999","https://openalex.org/W579872933","https://openalex.org/W1500172604","https://openalex.org/W1513136691","https://openalex.org/W1514545404","https://openalex.org/W1578045610","https://openalex.org/W1581119931","https://openalex.org/W1587343623","https://openalex.org/W1589103605","https://openalex.org/W1602197114","https://openalex.org/W1969265413","https://openalex.org/W1977283419","https://openalex.org/W1977366522","https://openalex.org/W1977673851","https://openalex.org/W1983436014","https://openalex.org/W1987919979","https://openalex.org/W1990130798","https://openalex.org/W1991773001","https://openalex.org/W1995374784","https://openalex.org/W1997934327","https://openalex.org/W2003343735","https://openalex.org/W2005159477","https://openalex.org/W2006179180","https://openalex.org/W2007236587","https://openalex.org/W2011728493","https://openalex.org/W2018204831","https://openalex.org/W2018272998","https://openalex.org/W2018552853","https://openalex.org/W2024597364","https://openalex.org/W2035471087","https://openalex.org/W2047839473","https://openalex.org/W2051760240","https://openalex.org/W2055448088","https://openalex.org/W2062586270","https://openalex.org/W2066194786","https://openalex.org/W2072004125","https://openalex.org/W2074839553","https://openalex.org/W2075283407","https://openalex.org/W2076826431","https://openalex.org/W2076915194","https://openalex.org/W2078055288","https://openalex.org/W2080550705","https://openalex.org/W2081474154","https://openalex.org/W2082750218","https://openalex.org/W2085393102","https://openalex.org/W2086936121","https://openalex.org/W2087250194","https://openalex.org/W2090197053","https://openalex.org/W2095794624","https://openalex.org/W2101079813","https://openalex.org/W2123564723","https://openalex.org/W2141592893","https://openalex.org/W2152442136","https://openalex.org/W2165536220","https://openalex.org/W2168229645","https://openalex.org/W2332944649","https://openalex.org/W2487652085","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1993338962","https://openalex.org/W2601620588","https://openalex.org/W1899513380","https://openalex.org/W2012262360","https://openalex.org/W2000163011","https://openalex.org/W6990036511","https://openalex.org/W2107457288","https://openalex.org/W2082532788","https://openalex.org/W2009466314","https://openalex.org/W2076137526"],"abstract_inverted_index":{"Industries":[0],"are":[1,26,128,145],"continuously":[2],"striving":[3],"to":[4,53,107,134,151],"achieve":[5],"performance":[6,92],"and":[7,14,22,91,120,124,174],"quality":[8,36],"improvements.":[9],"With":[10],"improvements":[11],"comes":[12],"change,":[13],"thus":[15],"for":[16,68,130],"any":[17,75,105],"organisation,":[18],"culture":[19,117,152,170,177],"change":[20,95,133,153,171],"management":[21,23,90,96,172],"systems":[24,73],"(MSs)":[25],"important":[27],"factors.":[28],"The":[29],"establishment":[30],"of":[31,49,74,101,115,161],"the":[32,50,70,113,137,175],"proper":[33,116,149],"total":[34],"company-wide":[35],"culture,":[37],"based":[38],"on":[39,80],"a":[40,65,98,156],"comprehensive":[41],"Total":[42],"Company-Wide":[43],"Management":[44],"System":[45],"(TCWMS),":[46],"is":[47,97,118],"one":[48],"key":[51,99],"drivers":[52],"success.":[54],"Recently,":[55],"different":[56,71],"MSs":[57,127],"have":[58,164],"gained":[59],"more":[60],"attention":[61,150],"as":[62],"they":[63],"form":[64],"critical":[66],"infrastructure":[67],"improving":[69],"operation":[72],"organisation.":[76],"TCWMS":[77,176],"mainly":[78],"draws":[79],"five":[81],"MSs,":[82],"strategic":[83],"management,":[84,86,88],"initiative":[85,102],"daily":[87],"process":[89],"management.":[93,103,154],"Culture":[94],"component":[100],"For":[104],"organisation":[106],"succeed":[108],"in":[109,136],"meeting":[110],"high-quality":[111],"standards":[112],"existence":[114],"essential":[119,129],"it":[121],"requires":[122],"time":[123],"commitment.":[125],"Proper":[126],"enabling":[131],"cultural":[132],"happen":[135],"desired":[138],"direction.":[139],"Typically,":[140],"continuous":[141],"improvement":[142],"(CI)":[143],"initiatives":[144],"implemented":[146],"without":[147],"paying":[148],"As":[155],"result,":[157],"numerous":[158],"implementation":[159],"efforts":[160],"CI":[162],"methodologies":[163],"failed.":[165],"This":[166],"paper":[167],"discusses":[168],"TCWMS,":[169],"considerations":[173],"related":[178],"aspects.":[179]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
