{"id":"https://openalex.org/W2084137692","doi":"https://doi.org/10.1016/j.pubrev.2013.02.006","title":"Expectation management for public sector organizations","display_name":"Expectation management for public sector organizations","publication_year":2013,"publication_date":"2013-03-13","ids":{"openalex":"https://openalex.org/W2084137692","doi":"https://doi.org/10.1016/j.pubrev.2013.02.006","mag":"2084137692"},"language":"en","primary_location":{"id":"doi:10.1016/j.pubrev.2013.02.006","doi":"https://doi.org/10.1016/j.pubrev.2013.02.006","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.pubrev.2013.02.006","pdf_url":null,"source":{"id":"https://openalex.org/S193575162","display_name":"Public Relations Review","issn_l":"0363-8111","issn":["0363-8111","1873-4537"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Relations Review","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057996419","display_name":"Vilma Luoma\u2010aho","orcid":"https://orcid.org/0000-0003-1316-3725","observed_orcids":["https://orcid.org/0000-0003-1316-3725"]},"institutions":[{"id":"https://openalex.org/I94722563","display_name":"University of Jyv\u00e4skyl\u00e4","ror":"https://ror.org/05n3dz165","country_code":"FI","type":"education","lineage":["https://openalex.org/I94722563"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Vilma Luoma-aho","raw_affiliation_strings":["University of Jyv\u00e4skyl\u00e4, P.O. Box 35, FIN-40014 Jyv\u00e4skyl\u00e4, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Jyv\u00e4skyl\u00e4, P.O. Box 35, FIN-40014 Jyv\u00e4skyl\u00e4, Finland","institution_ids":["https://openalex.org/I94722563"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081331385","display_name":"Laura Olkkonen","orcid":"https://orcid.org/0000-0002-6164-4913","observed_orcids":["https://orcid.org/0000-0002-6164-4913"]},"institutions":[{"id":"https://openalex.org/I63548447","display_name":"Lappeenranta-Lahti University of Technology","ror":"https://ror.org/0208vgz68","country_code":"FI","type":"education","lineage":["https://openalex.org/I63548447"]},{"id":"https://openalex.org/I94722563","display_name":"University of Jyv\u00e4skyl\u00e4","ror":"https://ror.org/05n3dz165","country_code":"FI","type":"education","lineage":["https://openalex.org/I94722563"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Laura Olkkonen","raw_affiliation_strings":["Lappeenranta University of Technology, P.O. Box 20, FIN-53851 Lappeenranta, Finland","University of Jyv\u00e4skyl\u00e4, P.O. Box 35, FIN-40014 Jyv\u00e4skyl\u00e4, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lappeenranta University of Technology, P.O. Box 20, FIN-53851 Lappeenranta, Finland","institution_ids":["https://openalex.org/I63548447"]},{"raw_affiliation_string":"University of Jyv\u00e4skyl\u00e4, P.O. Box 35, FIN-40014 Jyv\u00e4skyl\u00e4, Finland","institution_ids":["https://openalex.org/I94722563"]}]},{"author_position":"last","author":{"id":null,"display_name":"Marko L\u00e4hteenm\u00e4ki","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I39624965","display_name":"Finnish Institute for Health and Welfare","ror":"https://ror.org/03tf0c761","country_code":"FI","type":"funder","lineage":["https://openalex.org/I39624965"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Marko L\u00e4hteenm\u00e4ki","raw_affiliation_strings":["National Institute for Health and Welfare, P.O. Box 30, FIN-00271 Helsinki, Finland","National Institute for Health and Welfare, P.O.#N#Box 30, FIN-00271 Helsinki, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Institute for Health and Welfare, P.O. Box 30, FIN-00271 Helsinki, Finland","institution_ids":["https://openalex.org/I39624965"]},{"raw_affiliation_string":"National Institute for Health and Welfare, P.O.#N#Box 30, FIN-00271 Helsinki, Finland","institution_ids":["https://openalex.org/I39624965"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5081331385"],"corresponding_institution_ids":["https://openalex.org/I63548447","https://openalex.org/I94722563"],"apc_list":{"value":4310,"currency":"USD","value_usd":4310},"apc_paid":null,"fwci":5.2313,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.94774556,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"39","issue":"3","first_page":"248","last_page":"250"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.8833000063896179,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.8833000063896179,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.09529999643564224,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.012500000186264515,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/expectation-management","display_name":"expectation management","score":0.8569999933242798},{"id":"https://openalex.org/keywords/stakeholder-expectations","display_name":"stakeholder expectations","score":0.9269999861717224},{"id":"https://openalex.org/keywords/public-sector-organizations","display_name":"public sector organizations","score":0.9440000057220459},{"id":"https://openalex.org/keywords/stakeholder-feedback","display_name":"stakeholder feedback","score":0.699999988079071},{"id":"https://openalex.org/keywords/stakeholder-satisfaction","display_name":"stakeholder satisfaction","score":0.8920000195503235},{"id":"https://openalex.org/keywords/top-management","display_name":"top management","score":0.7319999933242798},{"id":"https://openalex.org/keywords/health-care-organization","display_name":"health care organization","score":0.699999988079071},{"id":"https://openalex.org/keywords/organizational-functions","display_name":"organizational functions","score":0.4569999873638153},{"id":"https://openalex.org/keywords/transparency","display_name":"transparency","score":0.6380000114440918}],"concepts":[{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.7556841373443604},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.7357805371284485},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5898222923278809},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5832580327987671},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.57524573802948},{"id":"https://openalex.org/C191795146","wikidata":"https://www.wikidata.org/wiki/Q3878446","display_name":"Norm (philosophy)","level":2,"score":0.49915409088134766},{"id":"https://openalex.org/C195813598","wikidata":"https://www.wikidata.org/wiki/Q474460","display_name":"Stakeholder analysis","level":3,"score":0.4831378161907196},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4683589041233063},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4592123031616211},{"id":"https://openalex.org/C176239081","wikidata":"https://www.wikidata.org/wiki/Q2979849","display_name":"Stakeholder theory","level":3,"score":0.4456174075603485},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32525762915611267},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2472761869430542},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11474242806434631},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07647910714149475},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.pubrev.2013.02.006","doi":"https://doi.org/10.1016/j.pubrev.2013.02.006","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.pubrev.2013.02.006","pdf_url":null,"source":{"id":"https://openalex.org/S193575162","display_name":"Public Relations Review","issn_l":"0363-8111","issn":["0363-8111","1873-4537"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Relations Review","raw_type":"journal-article"},{"id":"pmh:oai:www.julkari.fi:10024/110265","doi":null,"is_oa":false,"landing_page_url":"http://www.julkari.fi/handle/10024/110265","pdf_url":null,"source":{"id":"https://openalex.org/S4306402058","display_name":"STM:n Hallinnonalan avoin julkaisuarkisto (Julkari)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"WOS","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W2019889574","https://openalex.org/W2081774187","https://openalex.org/W2107057308","https://openalex.org/W2108974378","https://openalex.org/W4241862464"],"related_works":["https://openalex.org/W2174823348","https://openalex.org/W4405940005","https://openalex.org/W4405939850","https://openalex.org/W4396666536","https://openalex.org/W2034486185","https://openalex.org/W2892170077","https://openalex.org/W305772888","https://openalex.org/W1576359787","https://openalex.org/W4396704954","https://openalex.org/W2373700712"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}