{"id":"https://openalex.org/W2082760147","doi":"https://doi.org/10.3141/1571-08","title":"PART 2: Paratransit: Paratransit Customer: Modeling Elements of Satisfaction with Service","display_name":"PART 2: Paratransit: Paratransit Customer: Modeling Elements of Satisfaction with Service","publication_year":1997,"publication_date":"1997-01-01","ids":{"openalex":"https://openalex.org/W2082760147","doi":"https://doi.org/10.3141/1571-08","mag":"2082760147"},"language":"en","primary_location":{"id":"doi:10.3141/1571-08","doi":"https://doi.org/10.3141/1571-08","is_oa":false,"landing_page_url":"https://doi.org/10.3141/1571-08","pdf_url":null,"source":{"id":"https://openalex.org/S145575934","display_name":"Transportation Research Record Journal of the Transportation Research Board","issn_l":"0361-1981","issn":["0361-1981","2169-4052"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","dongbi-b","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Transportation Research Record: Journal of the Transportation Research Board","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062431791","display_name":"Richard R. Wallace","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Richard R. Wallace","raw_affiliation_strings":["Intelligent Transportation Systems Laboratory, University of Michigan, 211 Engineering Programs Building, Ann Arbor, Mich. 48109"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Intelligent Transportation Systems Laboratory, University of Michigan, 211 Engineering Programs Building, Ann Arbor, Mich. 48109","institution_ids":["https://openalex.org/I27837315"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5062431791"],"corresponding_institution_ids":["https://openalex.org/I27837315"],"apc_list":{"value":3650,"currency":"USD","value_usd":3650},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.5318408,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"1571","issue":"1","first_page":"57","last_page":"66"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/paratransit","display_name":"paratransit","score":0.9940000176429749},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9629999995231628},{"id":"https://openalex.org/keywords/advanced-public-transportation-systems","display_name":"advanced public transportation systems","score":0.7720000147819519},{"id":"https://openalex.org/keywords/causal-modeling","display_name":"causal models","score":0.7599999904632568},{"id":"https://openalex.org/keywords/customer-demographics","display_name":"consumer demographics","score":0.5289999842643738},{"id":"https://openalex.org/keywords/personal-mobility","display_name":"personal mobility","score":0.9589999914169312},{"id":"https://openalex.org/keywords/southeastern-michigan","display_name":"southeastern Michigan","score":0.7990000247955322}],"concepts":[{"id":"https://openalex.org/C2777853934","wikidata":"https://www.wikidata.org/wiki/Q2564783","display_name":"Paratransit","level":3,"score":0.9864000082015991},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.8016663789749146},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.5784493088722229},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5115683674812317},{"id":"https://openalex.org/C2777632111","wikidata":"https://www.wikidata.org/wiki/Q1937518","display_name":"Reservation","level":2,"score":0.5026984214782715},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.4554455280303955},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.44114604592323303},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4133487939834595},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38590994477272034},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2838597297668457},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3141/1571-08","doi":"https://doi.org/10.3141/1571-08","is_oa":false,"landing_page_url":"https://doi.org/10.3141/1571-08","pdf_url":null,"source":{"id":"https://openalex.org/S145575934","display_name":"Transportation Research Record Journal of the Transportation Research Board","issn_l":"0361-1981","issn":["0361-1981","2169-4052"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","dongbi-b","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Transportation Research Record: Journal of the Transportation Research Board","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7250000238418579,"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W26036095","https://openalex.org/W223708877","https://openalex.org/W1571873224","https://openalex.org/W2021111214","https://openalex.org/W2085741439","https://openalex.org/W2325238760","https://openalex.org/W2498491482","https://openalex.org/W2516321972","https://openalex.org/W3157264244","https://openalex.org/W4229665788","https://openalex.org/W4238271285","https://openalex.org/W4240971761","https://openalex.org/W4254886887","https://openalex.org/W4291114417"],"related_works":["https://openalex.org/W1536435516","https://openalex.org/W4361799339","https://openalex.org/W658792202","https://openalex.org/W2101442675","https://openalex.org/W2017996556","https://openalex.org/W4385248876","https://openalex.org/W617521166","https://openalex.org/W2509955274","https://openalex.org/W2946961115","https://openalex.org/W2748695092"],"abstract_inverted_index":{"Because":[0],"of":[1,4,19,30,41,45,63,81,92,101,192,196],"the":[2,14,17,20,39,46,60,79,90,115,123,155,182,193],"arrival":[3],"advanced":[5],"public":[6],"transportation":[7],"systems":[8],"(APTS)":[9],"and":[10,27,38,65,75,180,188],"other":[11,28],"changes":[12],"in":[13,33],"transit":[15,76,141],"environment,":[16],"study":[18],"paratransit":[21,31,52],"customer":[22,49,83,102,133,147,152,170],"deserves":[23],"increased":[24],"attention.":[25],"Demographic":[26],"characteristics":[29,120,143],"customers":[32],"southeastern":[34],"Michigan":[35],"are":[36,104,186],"presented,":[37],"development":[40],"a":[42],"causal":[43,70,136,184],"model":[44,185],"factors":[47,66],"affecting":[48],"satisfaction":[50,84,103,153],"with":[51,154],"service":[53],"is":[54,118],"begun.":[55],"Such":[56],"models,":[57],"which":[58,99],"analyze":[59],"covariance":[61],"structures":[62],"variables":[64],"hypothesized":[67],"to":[68,122,146,151,168],"exhibit":[69],"relations,":[71],"can":[72,97],"help":[73],"researchers":[74],"operators":[77],"gauge":[78],"potential":[80,167],"improving":[82,179],"through":[85],"system":[86,109,142,160],"changes,":[87],"such":[88,125,162,197],"as":[89,126,163],"addition":[91],"APTS.":[93],"Furthermore,":[94],"these":[95],"models":[96],"suggest":[98],"elements":[100],"most":[105],"affected":[106],"by":[107],"specific":[108,121],"changes.":[110],"A":[111],"key":[112],"finding":[113],"from":[114],"modeling":[116,137],"effort":[117],"that":[119,140],"customers,":[124],"personal":[127],"mobility,":[128],"contribute":[129,144],"substantially":[130,145],"toward":[131],"explaining":[132],"satisfaction.":[134,171],"The":[135],"also":[138],"revealed":[139],"satisfaction,":[148],"too,":[149],"especially":[150],"trip":[156],"reservation":[157],"process.":[158],"Thus,":[159],"enhancements,":[161],"APTS,":[164],"have":[165],"ample":[166],"increase":[169],"Finally,":[172],"directions":[173],"for":[174],"future":[175],"research":[176],"aimed":[177],"at":[178],"enhancing":[181],"developed":[183],"discussed":[187],"recommended,":[189],"including":[190],"specification":[191],"data":[194],"needs":[195],"research.":[198]},"counts_by_year":[{"year":2015,"cited_by_count":1}],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2016-06-24T00:00:00"}