{"id":"https://openalex.org/W2082217823","doi":"https://doi.org/10.1080/09585192.2011.543764","title":"Customers cocreating value with the firm: implications for IHRM","display_name":"Customers cocreating value with the firm: implications for IHRM","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2082217823","doi":"https://doi.org/10.1080/09585192.2011.543764","mag":"2082217823"},"language":"en","primary_location":{"id":"doi:10.1080/09585192.2011.543764","doi":"https://doi.org/10.1080/09585192.2011.543764","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09585192.2011.543764","pdf_url":null,"source":{"id":"https://openalex.org/S184846731","display_name":"The International Journal of Human Resource Management","issn_l":"0958-5192","issn":["0958-5192","1466-4399"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International Journal of Human Resource Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056179048","display_name":"Milorad M. Novi\u010devi\u0107","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I368840534","display_name":"University of Mississippi","ror":"https://ror.org/02teq1165","country_code":"US","type":"education","lineage":["https://openalex.org/I368840534","https://openalex.org/I4210141039"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Milorad M. Novicevic","raw_affiliation_strings":["Department of Management, School of Business Administration, University of Mississippi, MS, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, School of Business Administration, University of Mississippi, MS, USA","institution_ids":["https://openalex.org/I368840534"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039480484","display_name":"Allison B. Duke","orcid":"https://orcid.org/0009-0000-2589-8046","observed_orcids":["https://orcid.org/0009-0000-2589-8046"]},"institutions":[{"id":"https://openalex.org/I192487284","display_name":"Lipscomb University","ror":"https://ror.org/02gdc3814","country_code":"US","type":"education","lineage":["https://openalex.org/I192487284"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Allison B. Duke","raw_affiliation_strings":["College of Business, Lipscomb University, Nashville, TN, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business, Lipscomb University, Nashville, TN, USA","institution_ids":["https://openalex.org/I192487284"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059616225","display_name":"Erin R. Holmes","orcid":"https://orcid.org/0000-0002-4203-2487","observed_orcids":["https://orcid.org/0000-0002-4203-2487"]},"institutions":[{"id":"https://openalex.org/I368840534","display_name":"University of Mississippi","ror":"https://ror.org/02teq1165","country_code":"US","type":"education","lineage":["https://openalex.org/I368840534","https://openalex.org/I4210141039"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Erin R. Holmes","raw_affiliation_strings":["School of Pharmacy, University of Mississippi, MS, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Pharmacy, University of Mississippi, MS, USA","institution_ids":["https://openalex.org/I368840534"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071624626","display_name":"Jacob W. Breland","orcid":"https://orcid.org/0000-0001-7533-701X","observed_orcids":["https://orcid.org/0000-0001-7533-701X"]},"institutions":[{"id":"https://openalex.org/I161203489","display_name":"Youngstown State University","ror":"https://ror.org/038zf2n28","country_code":"US","type":"education","lineage":["https://openalex.org/I161203489"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jacob W. Breland","raw_affiliation_strings":["WCBA, Youngstown State University, Youngstown, OH, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"WCBA, Youngstown State University, Youngstown, OH, USA","institution_ids":["https://openalex.org/I161203489"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004491755","display_name":"Michael Ronald Buckley","orcid":"https://orcid.org/0000-0002-3713-3347","observed_orcids":["https://orcid.org/0000-0002-3713-3347"]},"institutions":[{"id":"https://openalex.org/I8692664","display_name":"University of Oklahoma","ror":"https://ror.org/02aqsxs83","country_code":"US","type":"education","lineage":["https://openalex.org/I8692664"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"M.R. Buckley","raw_affiliation_strings":["Michael F. Price College of Business, University of Oklahoma, Norman, OK, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Michael F. Price College of Business, University of Oklahoma, Norman, OK, USA","institution_ids":["https://openalex.org/I8692664"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062131408","display_name":"Mark Nathaniel Bing","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I368840534","display_name":"University of Mississippi","ror":"https://ror.org/02teq1165","country_code":"US","type":"education","lineage":["https://openalex.org/I368840534","https://openalex.org/I4210141039"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mark N. Bing","raw_affiliation_strings":["Department of Management, School of Business Administration, University of Mississippi, MS, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, School of Business Administration, University of Mississippi, MS, USA","institution_ids":["https://openalex.org/I368840534"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5004491755"],"corresponding_institution_ids":["https://openalex.org/I8692664"],"apc_list":null,"apc_paid":null,"fwci":0.9257,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.87441828,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"22","issue":"3","first_page":"746","last_page":"761"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9458000063896179,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9458000063896179,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.015200000256299973,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.012400000356137753,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/human-capital","display_name":"human capital","score":0.765999972820282},{"id":"https://openalex.org/keywords/social-capital","display_name":"social capital","score":0.9850000143051147},{"id":"https://openalex.org/keywords/service-exchange","display_name":"service exchange","score":0.7149999737739563},{"id":"https://openalex.org/keywords/organizational-adaptation","display_name":"organizational adaptation","score":0.4819999933242798},{"id":"https://openalex.org/keywords/international-human-resource-management","display_name":"international human resource management","score":0.734000027179718},{"id":"https://openalex.org/keywords/value-co-creation","display_name":"value co-creation","score":0.6000000238418579}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7140681743621826},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.6024647951126099},{"id":"https://openalex.org/C112313634","wikidata":"https://www.wikidata.org/wiki/Q7886648","display_name":"Complement (music)","level":5,"score":0.5260988473892212},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.5191589593887329},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5011129379272461},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4646996855735779},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46071040630340576},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.44485679268836975},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37947046756744385},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3260660171508789},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1505676507949829},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C188082640","wikidata":"https://www.wikidata.org/wiki/Q1780899","display_name":"Complementation","level":4,"score":0.0},{"id":"https://openalex.org/C127716648","wikidata":"https://www.wikidata.org/wiki/Q104053","display_name":"Phenotype","level":3,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/09585192.2011.543764","doi":"https://doi.org/10.1080/09585192.2011.543764","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09585192.2011.543764","pdf_url":null,"source":{"id":"https://openalex.org/S184846731","display_name":"The International Journal of Human Resource Management","issn_l":"0958-5192","issn":["0958-5192","1466-4399"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International Journal of Human Resource Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W8706888","https://openalex.org/W147013373","https://openalex.org/W167271042","https://openalex.org/W605834061","https://openalex.org/W628172195","https://openalex.org/W1568274144","https://openalex.org/W1601524222","https://openalex.org/W1603616772","https://openalex.org/W1963666429","https://openalex.org/W1967377629","https://openalex.org/W1970274136","https://openalex.org/W1976907276","https://openalex.org/W1999686839","https://openalex.org/W2007616270","https://openalex.org/W2010033613","https://openalex.org/W2016851153","https://openalex.org/W2020927040","https://openalex.org/W2023225590","https://openalex.org/W2025809811","https://openalex.org/W2026686687","https://openalex.org/W2037757466","https://openalex.org/W2059702009","https://openalex.org/W2071434000","https://openalex.org/W2072117561","https://openalex.org/W2073048113","https://openalex.org/W2073737521","https://openalex.org/W2077461115","https://openalex.org/W2077989762","https://openalex.org/W2079414640","https://openalex.org/W2085700992","https://openalex.org/W2090489432","https://openalex.org/W2093885671","https://openalex.org/W2096512731","https://openalex.org/W2096610461","https://openalex.org/W2096741258","https://openalex.org/W2096814725","https://openalex.org/W2104018553","https://openalex.org/W2111053589","https://openalex.org/W2113298532","https://openalex.org/W2135526934","https://openalex.org/W2137972155","https://openalex.org/W2140761431","https://openalex.org/W2148646703","https://openalex.org/W2154682426","https://openalex.org/W2161511209","https://openalex.org/W2162292608","https://openalex.org/W2413002456","https://openalex.org/W2481772992","https://openalex.org/W2485823209","https://openalex.org/W2736942778","https://openalex.org/W2954006745","https://openalex.org/W2954627247","https://openalex.org/W3146481301","https://openalex.org/W3149361754","https://openalex.org/W3201749625","https://openalex.org/W4249814147","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W1989341311","https://openalex.org/W2529725403","https://openalex.org/W1601524222","https://openalex.org/W4392695224","https://openalex.org/W2162292608","https://openalex.org/W2479512453","https://openalex.org/W2967727203","https://openalex.org/W2357504189","https://openalex.org/W2750687377","https://openalex.org/W2027913009"],"abstract_inverted_index":{"The":[0,79],"purpose":[1],"of":[2,53,92],"this":[3],"article":[4],"is":[5],"to":[6,21,110],"develop":[7],"a":[8,108,112],"theoretical":[9],"framework":[10],"for":[11,88,114,122,134],"governing":[12],"an":[13],"organization's":[14,23,51],"relationships":[15,55,137],"with":[16,56,62],"customers":[17,27,67,81],"engaged":[18],"as":[19,28,128,130],"contributors":[20],"the":[22,50,85,89,93,136],"business":[24],"processes":[25],"(i.e.":[26],"quasi-employees).":[29],"Based":[30],"on":[31],"our":[32],"suggested":[33],"framework,":[34],"we":[35,119],"explain":[36],"how":[37,66],"appropriate":[38],"customer-centric":[39],"HRM":[40],"practices":[41],"can":[42],"support":[43],"more":[44],"cost-effective":[45],"and":[46,100,143],"accommodating":[47],"adaptations":[48],"in":[49,103],"governance":[52],"its":[54],"customers.":[57],"We":[58],"complement":[59,109],"these":[60],"propositions":[61],"practical":[63],"examples":[64],"illustrating":[65],"who":[68],"take":[69],"different":[70],"cooperative":[71],"roles":[72],"will":[73],"increasingly":[74],"become":[75],"valuable":[76],"organizational":[77],"assets.":[78],"collaborating":[80],"not":[82],"only":[83],"provide":[84],"information":[86],"necessary":[87],"successful":[90],"performance":[91],"service":[94],"exchange,":[95],"but":[96],"also":[97],"contribute":[98],"human":[99,124],"social":[101],"capital":[102],"performing":[104],"tasks":[105],"that":[106],"are":[107],"or":[111],"substitute":[113],"employee":[115],"tasks.":[116],"In":[117],"conclusion,":[118],"outline":[120],"implications":[121],"international":[123],"resource":[125],"management":[126],"(IHRM),":[127],"well":[129],"future":[131],"research":[132],"directions":[133],"examining":[135],"among":[138],"customer":[139],"governance,":[140],"role":[141],"configurations,":[142],"IHRM":[144],"practices.":[145]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
