{"id":"https://openalex.org/W2082086646","doi":"https://doi.org/10.1177/001088040004100214","title":"Managing for Effective Workforce Diversity","display_name":"Managing for Effective Workforce Diversity","publication_year":2000,"publication_date":"2000-04-01","ids":{"openalex":"https://openalex.org/W2082086646","doi":"https://doi.org/10.1177/001088040004100214","mag":"2082086646"},"language":"en","primary_location":{"id":"doi:10.1177/001088040004100214","doi":"https://doi.org/10.1177/001088040004100214","is_oa":false,"landing_page_url":"https://doi.org/10.1177/001088040004100214","pdf_url":null,"source":{"id":"https://openalex.org/S150321664","display_name":"Cornell Hotel and Restaurant Administration Quarterly","issn_l":"0010-8804","issn":["0010-8804","1552-3853"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cornell Hotel and Restaurant Administration Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079371382","display_name":"Kathleen M. Iverson","orcid":"https://orcid.org/0000-0001-8892-1602","observed_orcids":["https://orcid.org/0000-0001-8892-1602"]},"institutions":[{"id":"https://openalex.org/I102101047","display_name":"Roosevelt University","ror":"https://ror.org/020vmqv16","country_code":"US","type":"education","lineage":["https://openalex.org/I102101047"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Kathleen Iverson","raw_affiliation_strings":["Hospitality Management at Chicago's Roosevelt University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hospitality Management at Chicago's Roosevelt University","institution_ids":["https://openalex.org/I102101047"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5079371382"],"corresponding_institution_ids":["https://openalex.org/I102101047"],"apc_list":null,"apc_paid":null,"fwci":5.1841,"has_fulltext":false,"cited_by_count":62,"citation_normalized_percentile":{"value":0.94957906,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"41","issue":"2","first_page":"31","last_page":"38"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11047","display_name":"Gender Diversity and Inequality","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11047","display_name":"Gender Diversity and Inequality","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14031","display_name":"Global and Cross-Cultural Management","score":0.002400000113993883,"subfield":{"id":"https://openalex.org/subfields/3314","display_name":"Anthropology"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workplace-diversity","display_name":"workplace diversity","score":0.9380000233650208},{"id":"https://openalex.org/keywords/hospitality-management","display_name":"hospitality management","score":0.5099999904632568},{"id":"https://openalex.org/keywords/multiculturalism","display_name":"multiculturalism","score":0.6579999923706055},{"id":"https://openalex.org/keywords/organizational-climate","display_name":"organizational climate","score":0.6240000128746033},{"id":"https://openalex.org/keywords/diversity-management","display_name":"diversity management","score":0.515999972820282},{"id":"https://openalex.org/keywords/managers-and-supervisors","display_name":"supervisors and managers","score":0.6019999980926514},{"id":"https://openalex.org/keywords/leadership-practices","display_name":"leadership practices","score":0.6169999837875366},{"id":"https://openalex.org/keywords/career-development","display_name":"career development","score":0.8169999718666077},{"id":"https://openalex.org/keywords/hiring-practices","display_name":"hiring practices","score":0.996999979019165},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.7639999985694885},{"id":"https://openalex.org/keywords/gender","display_name":"gender","score":0.3880000114440918},{"id":"https://openalex.org/keywords/race-and-ethnicity","display_name":"race and ethnicity","score":0.8899999856948853}],"concepts":[{"id":"https://openalex.org/C2781316041","wikidata":"https://www.wikidata.org/wiki/Q1230584","display_name":"Diversity (politics)","level":2,"score":0.7122605443000793},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.6754985451698303},{"id":"https://openalex.org/C542530943","wikidata":"https://www.wikidata.org/wiki/Q190656","display_name":"Multiculturalism","level":2,"score":0.6508875489234924},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.6198376417160034},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.5854324102401733},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5016183853149414},{"id":"https://openalex.org/C2780876879","wikidata":"https://www.wikidata.org/wiki/Q3054749","display_name":"Meaning (existential)","level":2,"score":0.4833469092845917},{"id":"https://openalex.org/C2991722205","wikidata":"https://www.wikidata.org/wiki/Q776799","display_name":"Diversity management","level":3,"score":0.4698903560638428},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.469279408454895},{"id":"https://openalex.org/C185654502","wikidata":"https://www.wikidata.org/wiki/Q831922","display_name":"Organisation climate","level":2,"score":0.45502007007598877},{"id":"https://openalex.org/C125209646","wikidata":"https://www.wikidata.org/wiki/Q1338878","display_name":"Cultural diversity","level":2,"score":0.4540993273258209},{"id":"https://openalex.org/C137403100","wikidata":"https://www.wikidata.org/wiki/Q41710","display_name":"Ethnic group","level":2,"score":0.45243552327156067},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.42456600069999695},{"id":"https://openalex.org/C2780816702","wikidata":"https://www.wikidata.org/wiki/Q281940","display_name":"Talent management","level":2,"score":0.4137963652610779},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.4097629487514496},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3981381356716156},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38068678975105286},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2862195372581482},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.23836228251457214},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.0851006805896759},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/001088040004100214","doi":"https://doi.org/10.1177/001088040004100214","is_oa":false,"landing_page_url":"https://doi.org/10.1177/001088040004100214","pdf_url":null,"source":{"id":"https://openalex.org/S150321664","display_name":"Cornell Hotel and Restaurant Administration Quarterly","issn_l":"0010-8804","issn":["0010-8804","1552-3853"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cornell Hotel and Restaurant Administration Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6452000141143799}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W86898999","https://openalex.org/W1921986328","https://openalex.org/W1984955523","https://openalex.org/W1995561053","https://openalex.org/W1997856025","https://openalex.org/W2025904468","https://openalex.org/W2034163345","https://openalex.org/W2062596703","https://openalex.org/W2071680532","https://openalex.org/W2096610723","https://openalex.org/W2098249457","https://openalex.org/W2102513161","https://openalex.org/W2148056176","https://openalex.org/W2153222072","https://openalex.org/W2162825885","https://openalex.org/W4230899147"],"related_works":["https://openalex.org/W2579527665","https://openalex.org/W4415681830","https://openalex.org/W1987242889","https://openalex.org/W2021156541","https://openalex.org/W7120831218","https://openalex.org/W3184797219","https://openalex.org/W2039240797","https://openalex.org/W4224216389","https://openalex.org/W2153816449","https://openalex.org/W111218380"],"abstract_inverted_index":{"To":[0],"measure":[1],"the":[2,12,63,66,95,139,152],"success":[3],"of":[4,15,29,47,50,154],"actual":[5],"employee-diversity":[6],"initiatives,":[7],"this":[8,39],"article":[9],"reports":[10],"on":[11],"workplace":[13],"experiences":[14,55],"74":[16,44],"hospitality":[17],"managers":[18,45,67,80],"and":[19,33,58,90,107,114,117,143],"supervisors":[20],"who":[21,148],"themselves":[22],"represent":[23],"a":[24,76,85,127],"diverse":[25],"population":[26],"by":[27],"virtue":[28],"their":[30,51],"gender,":[31],"race,":[32],"ethnic":[34],"background.":[35],"Through":[36],"content":[37],"analysis,":[38],"study":[40],"collected":[41],"from":[42],"those":[43],"hundreds":[46],"isolated":[48],"accounts":[49],"organizational":[52],"experiences.":[53],"Those":[54],"were":[56],"coded":[57],"then":[59],"clustered":[60],"according":[61],"to":[62,83,91,126,141,151],"inherent":[64],"meaning":[65],"gave":[68],"them.":[69],"The":[70,97,121],"emerging":[71],"clusters,":[72],"or":[73],"themes,":[74],"formed":[75],"comprehensive":[77],"model":[78],"that":[79,87,101],"can":[81],"use":[82],"create":[84],"climate":[86,128],"encourages":[88],"diversity":[89,130],"optimize":[92],"multiculturalism":[93],"in":[94],"workplace.":[96],"three":[98],"main":[99],"themes":[100],"emerged":[102],"are:":[103],"culture":[104],"(organization-wide":[105],"image":[106],"concern":[108],"for":[109],"equality);":[110],"opportunity":[111],"(career":[112],"development":[113],"hiring":[115],"practices);":[116],"leadership":[118],"(management":[119],"practices).":[120],"most":[122],"important":[123],"factors":[124],"relating":[125],"where":[129],"is":[131],"valued":[132],"concerned":[133],"management":[134],"practices.":[135],"That":[136],"finding":[137],"highlights":[138],"need":[140],"hire":[142],"develop":[144],"top-level":[145],"staff":[146],"members":[147],"are":[149],"sensitive":[150],"concerns":[153],"multicultural":[155],"employees.":[156]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":7},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":5}],"updated_date":"2026-09-22T06:50:58.402377","created_date":"2016-06-24T00:00:00"}