{"id":"https://openalex.org/W2080116472","doi":"https://doi.org/10.1080/15332845.2011.648840","title":"Is Organizational Social Capital Crucial for Productivity Growth? An Exploration of \u201cTrust\u201d within Luxury Hotels in New Zealand","display_name":"Is Organizational Social Capital Crucial for Productivity Growth? An Exploration of \u201cTrust\u201d within Luxury Hotels in New Zealand","publication_year":2012,"publication_date":"2012-03-12","ids":{"openalex":"https://openalex.org/W2080116472","doi":"https://doi.org/10.1080/15332845.2011.648840","mag":"2080116472"},"language":"en","primary_location":{"id":"doi:10.1080/15332845.2011.648840","doi":"https://doi.org/10.1080/15332845.2011.648840","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15332845.2011.648840","pdf_url":null,"source":{"id":"https://openalex.org/S109960688","display_name":"Journal of Human Resources in Hospitality & Tourism","issn_l":"1533-2845","issn":["1533-2845","1533-2853"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Human Resources in Hospitality & Tourism","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040654381","display_name":"Anthony Brien","orcid":"https://orcid.org/0000-0002-0398-7408","observed_orcids":["https://orcid.org/0000-0002-0398-7408"]},"institutions":[{"id":"https://openalex.org/I184746854","display_name":"Lincoln University","ror":"https://ror.org/04ps1r162","country_code":"NZ","type":"education","lineage":["https://openalex.org/I184746854"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Anthony Brien","raw_affiliation_strings":["Department of Business Management, Marketing and Law, Lincoln University, Lincoln, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Management, Marketing and Law, Lincoln University, Lincoln, New Zealand","institution_ids":["https://openalex.org/I184746854"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079531765","display_name":"Nazmun N. Ratna","orcid":"https://orcid.org/0000-0002-7565-2834","observed_orcids":["https://orcid.org/0000-0002-7565-2834"]},"institutions":[{"id":"https://openalex.org/I184746854","display_name":"Lincoln University","ror":"https://ror.org/04ps1r162","country_code":"NZ","type":"education","lineage":["https://openalex.org/I184746854"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Nazmun Ratna","raw_affiliation_strings":["Department of Business Management, Marketing and Law, Lincoln University, Lincoln, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Management, Marketing and Law, Lincoln University, Lincoln, New Zealand","institution_ids":["https://openalex.org/I184746854"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076979003","display_name":"Lyn Boddington","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I184746854","display_name":"Lincoln University","ror":"https://ror.org/04ps1r162","country_code":"NZ","type":"education","lineage":["https://openalex.org/I184746854"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Lyn Boddington","raw_affiliation_strings":["Faculty of Commerce, Department of Business Management, Marketing and Law, Lincoln University, Lincoln, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Commerce, Department of Business Management, Marketing and Law, Lincoln University, Lincoln, New Zealand","institution_ids":["https://openalex.org/I184746854"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I184746854"],"apc_list":null,"apc_paid":null,"fwci":1.8122,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.88226642,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"11","issue":"2","first_page":"123","last_page":"145"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.4108999967575073,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.4108999967575073,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11239","display_name":"Social Capital and Networks","score":0.357699990272522,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.05620000138878822,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/organizational-social-capital","display_name":"organizational social capital","score":0.9980000257492065},{"id":"https://openalex.org/keywords/organizational-trust","display_name":"organizational trust","score":0.7639999985694885},{"id":"https://openalex.org/keywords/productivity-growth","display_name":"productivity growth","score":0.8199999928474426},{"id":"https://openalex.org/keywords/luxury-hotels","display_name":"luxury hotels","score":0.9959999918937683},{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.5329999923706055},{"id":"https://openalex.org/keywords/contingent-work","display_name":"contingent employment","score":0.7770000100135803},{"id":"https://openalex.org/keywords/young-workers","display_name":"young workers","score":0.7699999809265137},{"id":"https://openalex.org/keywords/length-of-service","display_name":"length of service","score":0.8299999833106995},{"id":"https://openalex.org/keywords/age","display_name":"age","score":0.5479999780654907},{"id":"https://openalex.org/keywords/human-resource-management-practices","display_name":"human resource management practices","score":0.7960000038146973}],"concepts":[{"id":"https://openalex.org/C68062652","wikidata":"https://www.wikidata.org/wiki/Q214693","display_name":"Social capital","level":2,"score":0.7067309617996216},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.6909903287887573},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.639076828956604},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.5588971972465515},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4982736110687256},{"id":"https://openalex.org/C169735623","wikidata":"https://www.wikidata.org/wiki/Q1430172","display_name":"Organizational learning","level":2,"score":0.4815388321876526},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.41898709535598755},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.38077312707901},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21243426203727722},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.19462329149246216},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.1496380865573883},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1265079379081726},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08649829030036926},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/15332845.2011.648840","doi":"https://doi.org/10.1080/15332845.2011.648840","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15332845.2011.648840","pdf_url":null,"source":{"id":"https://openalex.org/S109960688","display_name":"Journal of Human Resources in Hospitality & Tourism","issn_l":"1533-2845","issn":["1533-2845","1533-2853"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Human Resources in Hospitality & Tourism","raw_type":"journal-article"},{"id":"pmh:oai:researcharchive.lincoln.ac.nz:10182/7905","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/10182/7905","pdf_url":null,"source":{"id":"https://openalex.org/S4306400204","display_name":"Lincoln University Research Archive (Lincoln University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I184746854","host_organization_name":"Lincoln University","host_organization_lineage":["https://openalex.org/I184746854"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.833299994468689,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":90,"referenced_works":["https://openalex.org/W19504023","https://openalex.org/W19804851","https://openalex.org/W78596197","https://openalex.org/W110775301","https://openalex.org/W567874639","https://openalex.org/W1505293471","https://openalex.org/W1508546266","https://openalex.org/W1530545349","https://openalex.org/W1544260795","https://openalex.org/W1544794892","https://openalex.org/W1549426554","https://openalex.org/W1576091308","https://openalex.org/W1598727218","https://openalex.org/W1675037971","https://openalex.org/W1752590534","https://openalex.org/W1891363781","https://openalex.org/W1913055289","https://openalex.org/W1937633835","https://openalex.org/W1963615444","https://openalex.org/W1964219802","https://openalex.org/W1970346759","https://openalex.org/W1973087712","https://openalex.org/W1974656497","https://openalex.org/W1975078783","https://openalex.org/W1981930118","https://openalex.org/W1985790013","https://openalex.org/W1987710704","https://openalex.org/W1997428217","https://openalex.org/W1998677705","https://openalex.org/W1998933571","https://openalex.org/W1999786938","https://openalex.org/W2004725016","https://openalex.org/W2006901128","https://openalex.org/W2017492881","https://openalex.org/W2017734252","https://openalex.org/W2018206938","https://openalex.org/W2022707359","https://openalex.org/W2026375193","https://openalex.org/W2028486920","https://openalex.org/W2034615463","https://openalex.org/W2035877265","https://openalex.org/W2038024473","https://openalex.org/W2041564710","https://openalex.org/W2046324938","https://openalex.org/W2051793237","https://openalex.org/W2056577730","https://openalex.org/W2056896982","https://openalex.org/W2057057074","https://openalex.org/W2062343734","https://openalex.org/W2064869822","https://openalex.org/W2067297453","https://openalex.org/W2067479592","https://openalex.org/W2070953355","https://openalex.org/W2077331902","https://openalex.org/W2078715467","https://openalex.org/W2079143766","https://openalex.org/W2085491458","https://openalex.org/W2089707753","https://openalex.org/W2103634218","https://openalex.org/W2104094278","https://openalex.org/W2107971134","https://openalex.org/W2118549945","https://openalex.org/W2122153433","https://openalex.org/W2122597924","https://openalex.org/W2124739050","https://openalex.org/W2128162409","https://openalex.org/W2128336614","https://openalex.org/W2129606896","https://openalex.org/W2135792847","https://openalex.org/W2142175015","https://openalex.org/W2142447107","https://openalex.org/W2147264455","https://openalex.org/W2151542510","https://openalex.org/W2153551315","https://openalex.org/W2157619495","https://openalex.org/W2166437312","https://openalex.org/W2300736729","https://openalex.org/W2523563130","https://openalex.org/W2616213683","https://openalex.org/W3121669752","https://openalex.org/W3122125999","https://openalex.org/W3122684734","https://openalex.org/W3123534837","https://openalex.org/W3123590470","https://openalex.org/W3152627853","https://openalex.org/W4229843452","https://openalex.org/W4231865052","https://openalex.org/W4244412930","https://openalex.org/W4285719527","https://openalex.org/W4297902082"],"related_works":["https://openalex.org/W1973918987","https://openalex.org/W3120871452","https://openalex.org/W178823474","https://openalex.org/W7033025516","https://openalex.org/W7198547093","https://openalex.org/W3086484462","https://openalex.org/W1937847985","https://openalex.org/W3014499299","https://openalex.org/W3181865408","https://openalex.org/W6986946615"],"abstract_inverted_index":{"It":[0],"is":[1,35,73],"said":[2],"that":[3,56],"organizational":[4,8,14,67,70],"social":[5,15,23,71],"capital":[6,16,72],"influences":[7],"productivity.":[9,98],"The":[10],"five":[11],"variables":[12],"in":[13,65],"include:":[17],"commitment,":[18],"communication,":[19],"trust,":[20],"influence,":[21],"and":[22,58,86],"relations.":[24],"For":[25],"the":[26,32,53,80],"international":[27],"hotel":[28,82],"sector,":[29],"trust":[30],"scores":[31],"lowest.":[33],"This":[34],"a":[36],"significant":[37,43],"issue":[38],"for":[39,77],"hotels":[40],"who":[41],"employ":[42],"levels":[44],"of":[45,60],"young,":[46],"contingent":[47],"labor,":[48],"yet":[49],"through":[50],"this":[51],"research":[52],"authors":[54],"reveal":[55],"\u201cage\u201d":[57],"\u201clength":[59],"service\u201d":[61],"are":[62],"key":[63],"drivers":[64],"developing":[66],"trust.":[68],"While":[69],"purported":[74],"as":[75],"necessary":[76],"productivity":[78],"growth,":[79],"present":[81],"operational":[83],"employment":[84],"environment":[85],"human":[87],"resource":[88],"practice\u2014in":[89],"response":[90],"to":[91,94],"business":[92],"demands\u2014appears":[93],"work":[95],"against":[96],"lifting":[97]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}