{"id":"https://openalex.org/W2079243232","doi":"https://doi.org/10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.0.co;2-q","title":"The measurement of TQM principles and work-related outcomes","display_name":"The measurement of TQM principles and work-related outcomes","publication_year":1997,"publication_date":"1997-07-01","ids":{"openalex":"https://openalex.org/W2079243232","doi":"https://doi.org/10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.0.co;2-q","mag":"2079243232"},"language":"en","primary_location":{"id":"doi:10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.0.co;2-q","doi":"https://doi.org/10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.0.co;2-q","is_oa":false,"landing_page_url":"https://doi.org/10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.0.co;2-q","pdf_url":null,"source":{"id":"https://openalex.org/S160573970","display_name":"Journal of Organizational Behavior","issn_l":"0894-3796","issn":["0894-3796","1099-1379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","erih-plus","fnege-1","jufo-3","ki-jl-1","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Behavior","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011490271","display_name":"Paula Christine Morrow","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I173911158","display_name":"Iowa State University","ror":"https://ror.org/04rswrd78","country_code":"US","type":"education","lineage":["https://openalex.org/I173911158"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"PAULA C. MORROW","raw_affiliation_strings":["Department of Management, Industrial Relations Center, 300 Carver Hall, Iowa State University, Ames, Iowa 50011, U.S.A"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Industrial Relations Center, 300 Carver Hall, Iowa State University, Ames, Iowa 50011, U.S.A","institution_ids":["https://openalex.org/I173911158"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5011490271"],"corresponding_institution_ids":["https://openalex.org/I173911158"],"apc_list":{"value":4250,"currency":"USD","value_usd":4250},"apc_paid":null,"fwci":6.8901,"has_fulltext":false,"cited_by_count":120,"citation_normalized_percentile":{"value":0.96548405,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"18","issue":"4","first_page":"363","last_page":"376"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9726999998092651,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9726999998092651,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.02280000038444996,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11726","display_name":"Organizational Management and Innovation","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9929999709129333},{"id":"https://openalex.org/keywords/tqm-principles","display_name":"TQM principles","score":0.9340000152587891},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.9240000247955322},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":1.0},{"id":"https://openalex.org/keywords/teamwork","display_name":"teamwork","score":0.9990000128746033},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.9779999852180481},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.7559999823570251},{"id":"https://openalex.org/keywords/workplace-communication","display_name":"workplace communication","score":0.781000018119812},{"id":"https://openalex.org/keywords/work-environment-perception","display_name":"work environment perception","score":0.7820000052452087},{"id":"https://openalex.org/keywords/work-related-outcomes","display_name":"work-related outcomes","score":0.7820000052452087},{"id":"https://openalex.org/keywords/measurement-scales","display_name":"measurement scales","score":0.45500001311302185},{"id":"https://openalex.org/keywords/psychometric-properties","display_name":"psychometric properties","score":0.5120000243186951}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.8706034421920776},{"id":"https://openalex.org/C111226992","wikidata":"https://www.wikidata.org/wiki/Q626225","display_name":"Teamwork","level":2,"score":0.7849699258804321},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6344831585884094},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.5773569345474243},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5692433714866638},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4561880826950073},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.4502423107624054},{"id":"https://openalex.org/C165672731","wikidata":"https://www.wikidata.org/wiki/Q25047583","display_name":"Organizational performance","level":2,"score":0.4245070517063141},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35773229598999023},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33826324343681335},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23344603180885315},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.21983760595321655},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.20774179697036743},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19859135150909424},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1962050497531891},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.16796612739562988},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13611039519309998},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09035554528236389},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.08124366402626038},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.0.co;2-q","doi":"https://doi.org/10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.0.co;2-q","is_oa":false,"landing_page_url":"https://doi.org/10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.0.co;2-q","pdf_url":null,"source":{"id":"https://openalex.org/S160573970","display_name":"Journal of Organizational Behavior","issn_l":"0894-3796","issn":["0894-3796","1099-1379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","erih-plus","fnege-1","jufo-3","ki-jl-1","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Behavior","raw_type":"journal-article"},{"id":"doi:10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.3.co;2-h","doi":"https://doi.org/10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.3.co;2-h","is_oa":false,"landing_page_url":"https://doi.org/10.1002/(sici)1099-1379(199707)18:4<363::aid-job803>3.3.co;2-h","pdf_url":null,"source":{"id":"https://openalex.org/S160573970","display_name":"Journal of Organizational Behavior","issn_l":"0894-3796","issn":["0894-3796","1099-1379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","erih-plus","fnege-1","jufo-3","ki-jl-1","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Behavior","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.6399999856948853,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W65174416","https://openalex.org/W93131521","https://openalex.org/W174155007","https://openalex.org/W190369686","https://openalex.org/W1507805211","https://openalex.org/W1579134406","https://openalex.org/W1964005092","https://openalex.org/W1966382716","https://openalex.org/W1975965087","https://openalex.org/W1988610318","https://openalex.org/W1994527953","https://openalex.org/W2001295907","https://openalex.org/W2001771780","https://openalex.org/W2010915934","https://openalex.org/W2027402113","https://openalex.org/W2028426518","https://openalex.org/W2035572497","https://openalex.org/W2037487154","https://openalex.org/W2058732586","https://openalex.org/W2060623120","https://openalex.org/W2062825923","https://openalex.org/W2070338548","https://openalex.org/W2081570665","https://openalex.org/W2086860301","https://openalex.org/W2089958709","https://openalex.org/W2094572046","https://openalex.org/W2094810610","https://openalex.org/W2103187266","https://openalex.org/W2123742646","https://openalex.org/W2133714721","https://openalex.org/W2158154112","https://openalex.org/W2170028471","https://openalex.org/W2170719322","https://openalex.org/W2334069742","https://openalex.org/W2969999728"],"related_works":["https://openalex.org/W60658305","https://openalex.org/W4309043694","https://openalex.org/W2995013138","https://openalex.org/W6997080357","https://openalex.org/W1588613560","https://openalex.org/W2142566575","https://openalex.org/W2890845692","https://openalex.org/W2074183135","https://openalex.org/W201626734","https://openalex.org/W7038535086"],"abstract_inverted_index":{"Building":[0],"on":[1,119],"the":[2,14,44,47,63,90,106],"work":[3,64],"of":[4,13,33,49,62,71,74,92,109,122],"Dean":[5],"and":[6,26,52,60,83,88,112],"Bowen":[7],"(1994),":[8],"this":[9],"paper":[10],"proposes":[11],"measures":[12,38,85,111,121],"extent":[15],"to":[16,42,55,104,113],"which":[17],"three":[18],"TQM":[19,50,93,116],"principles":[20,51,94,117],"(i.e.":[21],"customer":[22],"focus,":[23],"continuous":[24],"improvement,":[25],"teamwork)":[27],"have":[28],"become":[29],"an":[30,34],"integral":[31],"part":[32],"organization's":[35],"culture.":[36],"The":[37],"are":[39],"also":[40],"used":[41],"examine":[43],"relationship":[45],"between":[46],"implementation":[48],"work-related":[53,100],"outcomes,":[54],"include":[56],"job":[57],"satisfaction,":[58],"communication,":[59],"perceptions":[61],"environment.":[65],"Results":[66],"derived":[67],"from":[68],"a":[69,75],"survey":[70],"2249":[72],"employees":[73],"large":[76],"midwestern":[77],"organization":[78],"indicated":[79],"that":[80,89],"reasonably":[81],"reliable":[82],"distinct":[84],"were":[86],"developed":[87],"adoption":[91],"was":[95],"associated":[96],"with":[97],"more":[98],"favorable":[99],"outcomes.":[101],"Further":[102],"research":[103],"verify":[105],"psychometric":[107],"properties":[108],"these":[110],"determine":[114],"whether":[115],"impact":[118],"\u2018harder\u2019":[120],"organizational":[123],"performance":[124],"is":[125],"recommended.":[126],"\u00a9":[127],"1997":[128],"by":[129],"John":[130],"Wiley":[131],"&":[132],"Sons,":[133],"Ltd.":[134]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":10},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":6}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}