{"id":"https://openalex.org/W2074090147","doi":"https://doi.org/10.1080/15332860802507164","title":"Perceived Quality of Online Shopping: Does Gender Make a Difference?","display_name":"Perceived Quality of Online Shopping: Does Gender Make a Difference?","publication_year":2008,"publication_date":"2008-12-04","ids":{"openalex":"https://openalex.org/W2074090147","doi":"https://doi.org/10.1080/15332860802507164","mag":"2074090147"},"language":"en","primary_location":{"id":"doi:10.1080/15332860802507164","doi":"https://doi.org/10.1080/15332860802507164","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15332860802507164","pdf_url":null,"source":{"id":"https://openalex.org/S208001523","display_name":"Journal of Internet Commerce","issn_l":"1533-2861","issn":["1533-2861","1533-287X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Internet Commerce","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055563686","display_name":"Rose Sebastianelli","orcid":"https://orcid.org/0000-0003-1541-1585","observed_orcids":["https://orcid.org/0000-0003-1541-1585","https://orcid.org/0000-0003-2090-5934"]},"institutions":[{"id":"https://openalex.org/I124113063","display_name":"University of Scranton","ror":"https://ror.org/05xwb6v37","country_code":"US","type":"education","lineage":["https://openalex.org/I124113063"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Rose Sebastianelli","raw_affiliation_strings":["Kania School of Management, University of Scranton, Scranton, PA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kania School of Management, University of Scranton, Scranton, PA","institution_ids":["https://openalex.org/I124113063"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011610845","display_name":"Nabil Tamimi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I124113063","display_name":"University of Scranton","ror":"https://ror.org/05xwb6v37","country_code":"US","type":"education","lineage":["https://openalex.org/I124113063"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nabil Tamimi","raw_affiliation_strings":["Kania School of Management, University of Scranton, Scranton, PA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kania School of Management, University of Scranton, Scranton, PA","institution_ids":["https://openalex.org/I124113063"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089664700","display_name":"Murli Rajan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I124113063","display_name":"University of Scranton","ror":"https://ror.org/05xwb6v37","country_code":"US","type":"education","lineage":["https://openalex.org/I124113063"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Murli Rajan","raw_affiliation_strings":["Kania School of Management, University of Scranton, Scranton, PA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kania School of Management, University of Scranton, Scranton, PA","institution_ids":["https://openalex.org/I124113063"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5055563686"],"corresponding_institution_ids":["https://openalex.org/I124113063"],"apc_list":null,"apc_paid":null,"fwci":3.7425,"has_fulltext":false,"cited_by_count":90,"citation_normalized_percentile":{"value":0.93807113,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"7","issue":"4","first_page":"445","last_page":"469"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6098999977111816,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6098999977111816,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.21150000393390656,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.12540000677108765,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perceived-quality","display_name":"perceived quality","score":0.8709999918937683},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.9700000286102295},{"id":"https://openalex.org/keywords/gender-differences","display_name":"gender differences","score":0.8759999871253967},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.7860000133514404},{"id":"https://openalex.org/keywords/security-and-privacy","display_name":"privacy and security","score":0.7739999890327454},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.6520000100135803},{"id":"https://openalex.org/keywords/online-retail","display_name":"online retail","score":0.6850000023841858},{"id":"https://openalex.org/keywords/consumer-preferences","display_name":"consumer preferences","score":0.4819999933242798},{"id":"https://openalex.org/keywords/online-shopping-behavior","display_name":"online shopping behavior","score":0.5590000152587891}],"concepts":[{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.8468143939971924},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.798125147819519},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6941034197807312},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6744980812072754},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.6344462037086487},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5930975079536438},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5820270776748657},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5762345790863037},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5131240487098694},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49165064096450806},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4761814475059509},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.42552995681762695},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.42155206203460693},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4000057280063629},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10674497485160828},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08124467730522156},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.07230901718139648},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/15332860802507164","doi":"https://doi.org/10.1080/15332860802507164","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15332860802507164","pdf_url":null,"source":{"id":"https://openalex.org/S208001523","display_name":"Journal of Internet Commerce","issn_l":"1533-2861","issn":["1533-2861","1533-287X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Internet Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7307999730110168,"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality"}],"sustainable_development_goals_aurora":[{"score":0.7099999785423279,"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W62454032","https://openalex.org/W142248870","https://openalex.org/W195845004","https://openalex.org/W1517701247","https://openalex.org/W1530508055","https://openalex.org/W1561082337","https://openalex.org/W1721421031","https://openalex.org/W1972086421","https://openalex.org/W1982457448","https://openalex.org/W1988537765","https://openalex.org/W1991403372","https://openalex.org/W1999514691","https://openalex.org/W2010256232","https://openalex.org/W2024942097","https://openalex.org/W2026368098","https://openalex.org/W2028809046","https://openalex.org/W2035209833","https://openalex.org/W2035581582","https://openalex.org/W2035626379","https://openalex.org/W2038681061","https://openalex.org/W2042707277","https://openalex.org/W2049362416","https://openalex.org/W2051978915","https://openalex.org/W2055077282","https://openalex.org/W2069556716","https://openalex.org/W2136678694","https://openalex.org/W2138015971","https://openalex.org/W2151694441","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2426961383","https://openalex.org/W1991591445","https://openalex.org/W2566790182","https://openalex.org/W3216505585","https://openalex.org/W1977735025","https://openalex.org/W3198284083","https://openalex.org/W2050744745","https://openalex.org/W7217243680","https://openalex.org/W4405551523","https://openalex.org/W3042644541"],"abstract_inverted_index":{"Data":[0],"from":[1],"a":[2],"sample":[3],"of":[4,20,78,90],"U.S.":[5],"consumers":[6],"are":[7,39],"examined":[8],"for":[9],"gender-based":[10,73],"differences":[11,74,86],"in":[12,75,87],"perceptions":[13],"about":[14],"factors":[15],"affecting":[16],"the":[17,76,88],"perceived":[18],"quality":[19,27],"online":[21,79],"retailers.":[22],"Seven":[23],"electronic":[24],"retailing":[25],"(e-tailing)":[26],"dimensions":[28],"(reliability,":[29],"accessibility,":[30],"ordering":[31],"services,":[32],"convenience,":[33],"product":[34],"content,":[35],"assurance,":[36],"and":[37,63,93],"credibility)":[38],"derived":[40],"empirically":[41],"using":[42],"factor":[43],"analysis.":[44],"We":[45,70],"find":[46,71,85],"that":[47],"women":[48,92],"place":[49],"significantly":[50],"more":[51],"importance":[52],"on":[53],"assurance":[54],"than":[55],"do":[56,84],"men.":[57],"This":[58],"dimension,":[59],"dealing":[60],"with":[61],"privacy":[62],"security,":[64],"is":[65],"closely":[66],"related":[67],"to":[68,96],"trust.":[69],"no":[72],"frequency":[77],"browsing":[80],"or":[81],"purchasing,":[82],"but":[83],"types":[89],"products":[91],"men":[94],"prefer":[95],"buy":[97],"online.":[98]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":12},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":13},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}