{"id":"https://openalex.org/W2073669359","doi":"https://doi.org/10.1016/s0301-4797(05)80052-0","title":"Identifying the dimensions of service quality in a park context","display_name":"Identifying the dimensions of service quality in a park context","publication_year":1991,"publication_date":"1991-04-01","ids":{"openalex":"https://openalex.org/W2073669359","doi":"https://doi.org/10.1016/s0301-4797(05)80052-0","mag":"2073669359"},"language":"en","primary_location":{"id":"doi:10.1016/s0301-4797(05)80052-0","doi":"https://doi.org/10.1016/s0301-4797(05)80052-0","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0301-4797(05)80052-0","pdf_url":null,"source":{"id":"https://openalex.org/S44455300","display_name":"Journal of Environmental Management","issn_l":"0301-4797","issn":["0301-4797","1095-8630"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-c","fnege-2","jufo-2","ki-jl-1","medline","norway-1","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Environmental Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047049551","display_name":"Julia A. Hamilton","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I91045830","display_name":"Texas A&M University","ror":"https://ror.org/01f5ytq51","country_code":"US","type":"education","lineage":["https://openalex.org/I91045830"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Julia A. Hamilton","raw_affiliation_strings":["Texas A&M University, Department of Recreation, Park and Tourism Sciences, Texas Agricultural Experiment Station, Texas, U.S.A"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Texas A&M University, Department of Recreation, Park and Tourism Sciences, Texas Agricultural Experiment Station, Texas, U.S.A","institution_ids":["https://openalex.org/I91045830"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080298517","display_name":"John L. Crompton","orcid":"https://orcid.org/0000-0002-1302-383X","observed_orcids":["https://orcid.org/0000-0002-1302-383X"]},"institutions":[{"id":"https://openalex.org/I91045830","display_name":"Texas A&M University","ror":"https://ror.org/01f5ytq51","country_code":"US","type":"education","lineage":["https://openalex.org/I91045830"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"John L. Crompton","raw_affiliation_strings":["Texas A&M University, Department of Recreation, Park and Tourism Sciences, Texas Agricultural Experiment Station, Texas, U.S.A"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Texas A&M University, Department of Recreation, Park and Tourism Sciences, Texas Agricultural Experiment Station, Texas, U.S.A","institution_ids":["https://openalex.org/I91045830"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110202509","display_name":"Thomas A. More","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1313416372","display_name":"US Forest Service","ror":"https://ror.org/03zmjc935","country_code":"US","type":"government","lineage":["https://openalex.org/I1313416372","https://openalex.org/I1336096307"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Thomas A. More","raw_affiliation_strings":["U.S. Forest Service, Texas, U.S.A"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"U.S. Forest Service, Texas, U.S.A","institution_ids":["https://openalex.org/I1313416372"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3750,"currency":"USD","value_usd":3750},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":60,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"32","issue":"3","first_page":"211","last_page":"220"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11793","display_name":"Recreation, Leisure, Wilderness Management","score":0.0027000000700354576,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9800000190734863},{"id":"https://openalex.org/keywords/park-services","display_name":"park services","score":0.5230000019073486},{"id":"https://openalex.org/keywords/servqual-dimensions","display_name":"SERVQUAL dimensions","score":0.8320000171661377},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.9879999756813049},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.9990000128746033},{"id":"https://openalex.org/keywords/responsiveness","display_name":"responsiveness","score":1.0},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.996999979019165},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.9549999833106995},{"id":"https://openalex.org/keywords/park-visitors","display_name":"park visitors","score":0.6949999928474426},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.6809999942779541},{"id":"https://openalex.org/keywords/park-management","display_name":"park management","score":0.527999997138977}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.7390223741531372},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.7170383930206299},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6998906135559082},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.6964635848999023},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6133421659469604},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5972459316253662},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5577260255813599},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5194284915924072},{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.49399930238723755},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.4720920920372009},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43177396059036255},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3097016215324402},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.29658323526382446},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.19031763076782227},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14100846648216248},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/s0301-4797(05)80052-0","doi":"https://doi.org/10.1016/s0301-4797(05)80052-0","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0301-4797(05)80052-0","pdf_url":null,"source":{"id":"https://openalex.org/S44455300","display_name":"Journal of Environmental Management","issn_l":"0301-4797","issn":["0301-4797","1095-8630"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-c","fnege-2","jufo-2","ki-jl-1","medline","norway-1","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Environmental Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W263780676","https://openalex.org/W342507125","https://openalex.org/W1490546874","https://openalex.org/W1536439819","https://openalex.org/W1689771227","https://openalex.org/W1788227143","https://openalex.org/W1839047209","https://openalex.org/W1846223488","https://openalex.org/W1966382716","https://openalex.org/W1967868288","https://openalex.org/W2011854045","https://openalex.org/W2026368098","https://openalex.org/W2087997692","https://openalex.org/W2134377995","https://openalex.org/W2341158513","https://openalex.org/W2785957315","https://openalex.org/W2791675837","https://openalex.org/W2793062258","https://openalex.org/W2949757022","https://openalex.org/W4254951552","https://openalex.org/W6611687715"],"related_works":["https://openalex.org/W7813166","https://openalex.org/W4400609649","https://openalex.org/W2154049231","https://openalex.org/W1857888145","https://openalex.org/W2088801668","https://openalex.org/W2255485230","https://openalex.org/W2152763784","https://openalex.org/W169316731","https://openalex.org/W2182809770","https://openalex.org/W2914536930"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
