{"id":"https://openalex.org/W2073587623","doi":"https://doi.org/10.1080/0954412006991","title":"Total quality management in the UK financial services: Some findings from a survey in the Northeast of England","display_name":"Total quality management in the UK financial services: Some findings from a survey in the Northeast of England","publication_year":2000,"publication_date":"2000-01-01","ids":{"openalex":"https://openalex.org/W2073587623","doi":"https://doi.org/10.1080/0954412006991","mag":"2073587623"},"language":"en","primary_location":{"id":"doi:10.1080/0954412006991","doi":"https://doi.org/10.1080/0954412006991","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0954412006991","pdf_url":null,"source":{"id":"https://openalex.org/S4210209280","display_name":"Total Quality Management","issn_l":"0954-4127","issn":["0954-4127","1360-0613"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.25405/ncl.34598259","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023212709","display_name":"Carlos Roberto Juliano Longo","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"C. R. J. Longo","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5113994048","display_name":"M. A. A. Cox","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M. A. A. Cox","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.3086,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.94067103,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"11","issue":"1","first_page":"17","last_page":"23"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9585000276565552,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9585000276565552,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.03830000013113022,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/financial-services","display_name":"financial services","score":0.6809999942779541},{"id":"https://openalex.org/keywords/quality-initiatives","display_name":"quality initiatives","score":0.9710000157356262},{"id":"https://openalex.org/keywords/managerial-perceptions","display_name":"managers' perceptions","score":0.8240000009536743},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":0.6499999761581421},{"id":"https://openalex.org/keywords/cost-reduction","display_name":"cost reduction","score":0.5230000019073486}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.7853489518165588},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6428654789924622},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6255297064781189},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5273053646087646},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.5012176036834717},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4392385184764862},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4381566047668457},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.42365339398384094},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.38341808319091797},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.3517987132072449},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3490782082080841},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1080/0954412006991","doi":"https://doi.org/10.1080/0954412006991","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0954412006991","pdf_url":null,"source":{"id":"https://openalex.org/S4210209280","display_name":"Total Quality Management","issn_l":"0954-4127","issn":["0954-4127","1360-0613"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management","raw_type":"journal-article"},{"id":"doi:10.25405/ncl.34598259","doi":"https://doi.org/10.25405/ncl.34598259","is_oa":true,"landing_page_url":"https://doi.org/10.25405/ncl.34598259","pdf_url":null,"source":{"id":"https://openalex.org/S4306402485","display_name":"Newcastle University ePrints (Newcastle Univesity)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I84884186","host_organization_name":"Newcastle University","host_organization_lineage":["https://openalex.org/I84884186"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"},{"id":"doi:10.25405/ncl.34598259.v1","doi":"https://doi.org/10.25405/ncl.34598259.v1","is_oa":true,"landing_page_url":"https://doi.org/10.25405/ncl.34598259.v1","pdf_url":null,"source":{"id":"https://openalex.org/S4306402485","display_name":"Newcastle University ePrints (Newcastle Univesity)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I84884186","host_organization_name":"Newcastle University","host_organization_lineage":["https://openalex.org/I84884186"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"}],"best_oa_location":{"id":"doi:10.25405/ncl.34598259","doi":"https://doi.org/10.25405/ncl.34598259","is_oa":true,"landing_page_url":"https://doi.org/10.25405/ncl.34598259","pdf_url":null,"source":{"id":"https://openalex.org/S4306402485","display_name":"Newcastle University ePrints (Newcastle Univesity)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I84884186","host_organization_name":"Newcastle University","host_organization_lineage":["https://openalex.org/I84884186"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W970786996","https://openalex.org/W1566621186","https://openalex.org/W1595241305","https://openalex.org/W2074787793","https://openalex.org/W2082336648","https://openalex.org/W2140189515","https://openalex.org/W2154959034"],"related_works":["https://openalex.org/W2121134230","https://openalex.org/W2082336648","https://openalex.org/W2010862958","https://openalex.org/W2136680989","https://openalex.org/W7106804051","https://openalex.org/W69268314","https://openalex.org/W1566621186","https://openalex.org/W154940874","https://openalex.org/W128202573","https://openalex.org/W70640611"],"abstract_inverted_index":{"The":[0,78],"impact":[1],"of":[2,15,80,88,97,121,123],"'quality":[3,36,73,115],"initiatives'":[4,37,116],"in":[5,75,85,102,117,127],"the":[6,13,50,71,86,98,111,118,124],"UK":[7,128],"financial":[8,129],"service":[9],"sector":[10],"has":[11,67],"been":[12,68],"focus":[14],"many":[16],"recent":[17],"articles.":[18],"(Cowling":[19],"and":[20,23,41],"Newman,":[21],"1995":[22],"Wilkinson":[24],"et":[25],"al.,":[26],"1995)":[27],"There":[28],"is":[29],"some":[30,122],"evidence":[31],"that":[32,62],"companies":[33,126],"are":[34,90],"adopting":[35],"towards":[38],"cutting":[39],"costs":[40],"achieving":[42],"short-term":[43],"results":[44],"rather":[45],"than":[46],"being":[47],"committed":[48],"to":[49],"never-ending":[51],"improvement":[52],"culture":[53],"which":[54],"quality":[55,64],"management":[56,65],"programmes":[57,100],"should":[58],"promote.":[59],"It":[60],"appears":[61],"total":[63],"(TQM)":[66],"adopted":[69],"as":[70],"major":[72],"initiative'":[74],"this":[76],"sector.":[77],"findings":[79],"a":[81],"survey":[82,93],"carried":[83],"out":[84],"Northeast":[87],"England":[89],"presented.":[91],"This":[92],"investigated":[94],"managers'":[95],"perceptions":[96],"TQM":[99],"applied":[101],"their":[103],"organizations.":[104],"In":[105],"addition,":[106],"interviews":[107],"were":[108],"conducted":[109],"with":[110],"managers":[112],"responsible":[113],"for":[114],"head":[119],"offices":[120],"largest":[125],"services.":[130]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-17T09:40:24.721904","created_date":"2016-06-24T00:00:00"}