{"id":"https://openalex.org/W2072862713","doi":"https://doi.org/10.1109/icis.2013.6607850","title":"A study on the customer satisfaction and using intention of e-learning","display_name":"A study on the customer satisfaction and using intention of e-learning","publication_year":2013,"publication_date":"2013-06-01","ids":{"openalex":"https://openalex.org/W2072862713","doi":"https://doi.org/10.1109/icis.2013.6607850","mag":"2072862713"},"language":"en","primary_location":{"id":"doi:10.1109/icis.2013.6607850","doi":"https://doi.org/10.1109/icis.2013.6607850","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icis.2013.6607850","pdf_url":null,"source":{"id":"https://openalex.org/S7407087557","display_name":"IEEE/ACIS International Conference on Computer and Information Science (ICIS)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 IEEE/ACIS 12th International Conference on Computer and Information Science (ICIS)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068153198","display_name":"Dongliang Zhu","orcid":"https://orcid.org/0000-0003-1274-8019","observed_orcids":["https://orcid.org/0000-0003-1274-8019"]},"institutions":[{"id":"https://openalex.org/I33096239","display_name":"National Dong Hwa University","ror":"https://ror.org/00mng9617","country_code":"TW","type":"education","lineage":["https://openalex.org/I33096239"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Dauw-Song Zhu","raw_affiliation_strings":["Department of Business Administration, National Dong Hwa University, Hualien, Taiwan","Dept. of Bus. Adm., Nat. Dong-Hwa Univ., Hualien, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Dong Hwa University, Hualien, Taiwan","institution_ids":["https://openalex.org/I33096239"]},{"raw_affiliation_string":"Dept. of Bus. Adm., Nat. Dong-Hwa Univ., Hualien, Taiwan","institution_ids":["https://openalex.org/I33096239"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Wei-Te Lee","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I33096239","display_name":"National Dong Hwa University","ror":"https://ror.org/00mng9617","country_code":"TW","type":"education","lineage":["https://openalex.org/I33096239"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Wei-Te Lee","raw_affiliation_strings":["Department of Business Administration, National Dong Hwa University, Hualien, Taiwan","Dept. of Bus. Adm., Nat. Dong-Hwa Univ., Hualien, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Dong Hwa University, Hualien, Taiwan","institution_ids":["https://openalex.org/I33096239"]},{"raw_affiliation_string":"Dept. of Bus. Adm., Nat. Dong-Hwa Univ., Hualien, Taiwan","institution_ids":["https://openalex.org/I33096239"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056515028","display_name":"Yi-Kang Chen","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I33096239","display_name":"National Dong Hwa University","ror":"https://ror.org/00mng9617","country_code":"TW","type":"education","lineage":["https://openalex.org/I33096239"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Yi-Kang Chen","raw_affiliation_strings":["Department of Business Administration, National Dong Hwa University, Hualien, Taiwan","Dept. of Bus. Adm., Nat. Dong-Hwa Univ., Hualien, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Dong Hwa University, Hualien, Taiwan","institution_ids":["https://openalex.org/I33096239"]},{"raw_affiliation_string":"Dept. of Bus. Adm., Nat. Dong-Hwa Univ., Hualien, Taiwan","institution_ids":["https://openalex.org/I33096239"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I33096239"],"apc_list":null,"apc_paid":null,"fwci":0.3377,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.60526316,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"251","last_page":"254"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-learning","display_name":"online learning","score":0.8859999775886536},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9670000076293945},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.9240000247955322},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.8799999952316284},{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":0.9520000219345093},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.9929999709129333},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.9419999718666077},{"id":"https://openalex.org/keywords/online-learning-platforms","display_name":"online learning platforms","score":0.7440000176429749}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6157888770103455},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6145464777946472},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5892679691314697},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5754307508468628},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.566022515296936},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5620821118354797},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5266299843788147},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5215004086494446},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5155520439147949},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.4695846438407898},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.4510827958583832},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3701822757720947},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.26189833879470825},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.22217148542404175},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1284160017967224},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09934598207473755},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0916638970375061},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icis.2013.6607850","doi":"https://doi.org/10.1109/icis.2013.6607850","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icis.2013.6607850","pdf_url":null,"source":{"id":"https://openalex.org/S7407087557","display_name":"IEEE/ACIS International Conference on Computer and Information Science (ICIS)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2013 IEEE/ACIS 12th International Conference on Computer and Information Science (ICIS)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7567999958992004,"display_name":"Quality education","id":"https://metadata.un.org/sdg/4"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W1499170180","https://openalex.org/W1791587663","https://openalex.org/W2013530657","https://openalex.org/W2033943395","https://openalex.org/W2057012437","https://openalex.org/W2096878712","https://openalex.org/W2118101410","https://openalex.org/W2122912498","https://openalex.org/W2127455238","https://openalex.org/W4234482624","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W4392155500","https://openalex.org/W7100742670","https://openalex.org/W4403939337","https://openalex.org/W2013829631","https://openalex.org/W2913713255","https://openalex.org/W4394972489","https://openalex.org/W2491696585","https://openalex.org/W7137731412","https://openalex.org/W4285221835","https://openalex.org/W6961260633"],"abstract_inverted_index":{"The":[0],"purpose":[1],"of":[2,12,48,62,69,79,110,122,132,145,154],"this":[3],"research":[4],"is":[5,28,72,96],"to":[6,58,77,83,98,118],"develop":[7],"the":[8,18,25,67,84,100,106,120,127,133],"usage":[9],"intention":[10,76],"model":[11,93],"online":[13,34,155],"e-learning":[14,35,63,80,111,137,156],"systems.":[15],"Based":[16],"on":[17],"Technology":[19],"Acceptance":[20],"Model":[21],"and":[22,50,94,108,125,129],"D&M":[23],"model,":[24],"proposed":[26,92],"framework":[27],"validated":[29],"with":[30],"285":[31],"respondents":[32],"from":[33],"users":[36],"in":[37],"Taiwan,":[38],"which":[39],"shows":[40],"that":[41,91,105],"information":[42,130,146,152],"quality,":[43,45],"service":[44,128,143],"perceived":[46,51],"ease":[47],"use":[49,78],"usefulness":[52],"are":[53],"play":[54],"an":[55,87],"critical":[56],"role":[57],"determine":[59],"user":[60,70],"satisfaction":[61,71,124],"system.":[64,81,134],"More":[65],"importantly,":[66],"perception":[68],"key":[73],"aspect":[74],"affecting":[75],"According":[82],"statistical":[85],"results,":[86],"acceptable":[88],"goodness-of-fit":[89],"indicates":[90],"samples":[95],"proper":[97],"exam":[99],"hypotheses.":[101],"This":[102],"study":[103],"emphasizes":[104],"managers":[107],"designers":[109],"system":[112],"provider":[113],"should":[114],"pay":[115],"more":[116],"attention":[117],"understanding":[119],"perceptions":[121],"users'":[123],"improving":[126],"quality":[131,144,153],"Therefore,":[135],"successful":[136],"systems":[138],"not":[139],"only":[140],"provide":[141],"robust":[142],"systems,":[147],"but":[148],"also":[149],"delivery":[150],"reliable":[151],"platform.":[157]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}