{"id":"https://openalex.org/W2071907869","doi":"https://doi.org/10.1108/01435120510631792","title":"Making sense of the quality maze: perspectives for public and academic libraries","display_name":"Making sense of the quality maze: perspectives for public and academic libraries","publication_year":2005,"publication_date":"2005-10-01","ids":{"openalex":"https://openalex.org/W2071907869","doi":"https://doi.org/10.1108/01435120510631792","mag":"2071907869"},"language":"en","primary_location":{"id":"doi:10.1108/01435120510631792","doi":"https://doi.org/10.1108/01435120510631792","is_oa":false,"landing_page_url":"https://doi.org/10.1108/01435120510631792","pdf_url":null,"source":{"id":"https://openalex.org/S195830457","display_name":"Library Management","issn_l":"0143-5124","issn":["0143-5124","1758-7921"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Library Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032927012","display_name":"Jennifer Rowley","orcid":"https://orcid.org/0000-0003-3437-6914","observed_orcids":["https://orcid.org/0000-0003-3437-6914","https://orcid.org/0000-0003-3756-5438"]},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Jennifer Rowley","raw_affiliation_strings":["School for Business and Regional Development, University of Wales, Bangor, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School for Business and Regional Development, University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5032927012"],"corresponding_institution_ids":["https://openalex.org/I161548249"],"apc_list":null,"apc_paid":null,"fwci":13.3616,"has_fulltext":false,"cited_by_count":34,"citation_normalized_percentile":{"value":0.98206583,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"26","issue":"8/9","first_page":"508","last_page":"518"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12289","display_name":"Library Science and Administration","score":0.5166000127792358,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12289","display_name":"Library Science and Administration","score":0.5166000127792358,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.23080000281333923,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13673","display_name":"Library Science and Information","score":0.10329999774694443,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.8679999709129333},{"id":"https://openalex.org/keywords/public-libraries","display_name":"public libraries","score":0.8479999899864197},{"id":"https://openalex.org/keywords/academic-libraries","display_name":"academic libraries","score":0.9990000128746033},{"id":"https://openalex.org/keywords/performance-management","display_name":"performance management","score":0.8700000047683716},{"id":"https://openalex.org/keywords/impact-assessment","display_name":"impact assessment","score":0.9909999966621399},{"id":"https://openalex.org/keywords/quality-assurance","display_name":"quality assurance","score":0.8240000009536743},{"id":"https://openalex.org/keywords/quality-enhancement","display_name":"quality enhancement","score":0.9229999780654907},{"id":"https://openalex.org/keywords/accreditation","display_name":"accreditation","score":0.6010000109672546},{"id":"https://openalex.org/keywords/customer-service-quality","display_name":"customer service quality","score":0.6499999761581421},{"id":"https://openalex.org/keywords/service-quality-evaluation","display_name":"service quality evaluation","score":0.6200000047683716},{"id":"https://openalex.org/keywords/public-policy","display_name":"public policy","score":0.5759999752044678},{"id":"https://openalex.org/keywords/uk-libraries","display_name":"United Kingdom libraries","score":0.5799999833106995}],"concepts":[{"id":"https://openalex.org/C157934477","wikidata":"https://www.wikidata.org/wiki/Q9061582","display_name":"Quality policy","level":4,"score":0.7383213639259338},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.691667377948761},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.6351640820503235},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6097232103347778},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.585444450378418},{"id":"https://openalex.org/C61521584","wikidata":"https://www.wikidata.org/wiki/Q705899","display_name":"Accreditation","level":2,"score":0.5622910261154175},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.5254166126251221},{"id":"https://openalex.org/C2775836275","wikidata":"https://www.wikidata.org/wiki/Q3502310","display_name":"Dynamism","level":2,"score":0.4834345579147339},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.4182935655117035},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3936406373977661},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37697067856788635},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.37615150213241577},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.35387903451919556},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32992997765541077},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30393755435943604},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.2679740786552429},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24424028396606445},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/01435120510631792","doi":"https://doi.org/10.1108/01435120510631792","is_oa":false,"landing_page_url":"https://doi.org/10.1108/01435120510631792","pdf_url":null,"source":{"id":"https://openalex.org/S195830457","display_name":"Library Management","issn_l":"0143-5124","issn":["0143-5124","1758-7921"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Library Management","raw_type":"journal-article"},{"id":"pmh:oai:e-space.mmu.ac.uk:90734","doi":null,"is_oa":false,"landing_page_url":"https://e-space.mmu.ac.uk/90734/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401617","display_name":"e-space (Manchester Metropolitan University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I11983389","host_organization_name":"Manchester Metropolitan University","host_organization_lineage":["https://openalex.org/I11983389"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1521417038","https://openalex.org/W1558046248","https://openalex.org/W1593676799","https://openalex.org/W1689771227","https://openalex.org/W1964045166","https://openalex.org/W1968252944","https://openalex.org/W1972227856","https://openalex.org/W1982950983","https://openalex.org/W2027163125","https://openalex.org/W2069025935","https://openalex.org/W2072862329","https://openalex.org/W2078262072","https://openalex.org/W2094675857","https://openalex.org/W2155999044","https://openalex.org/W3035994932"],"related_works":["https://openalex.org/W2975085034","https://openalex.org/W207121203","https://openalex.org/W7004865782","https://openalex.org/W2809652745","https://openalex.org/W7033459020","https://openalex.org/W1566481782","https://openalex.org/W2069025935","https://openalex.org/W2975722739","https://openalex.org/W293603882","https://openalex.org/W3017695061"],"abstract_inverted_index":{"Purpose":[0],"Public":[1],"sector":[2,24,103],"policymakers":[3],"have":[4],"been":[5],"preoccupied":[6],"with":[7,74,95,213,256],"quality,":[8,33,100,197,306],"performance":[9,34,208,307],"and":[10,15,19,36,45,51,105,129,137,145,170,200,202,207,220,246,251,288,308],"impact":[11,37,42,91,167,309],"initiatives,":[12,73,94],"which":[13],"constrain":[14],"define":[16],"the":[17,32,49,54,68,78,89,162,177,182,189,203,210,221,243,249,252,282],"strategic":[18],"operational":[20],"objectives":[21],"of":[22,67,88,92,99,126,154,159,188,195,205,224,237,248],"public":[23,44,102],"bodies.":[25],"This":[26,295],"theoretical":[27],"article":[28,112],"aims":[29],"to":[30,52,77,85,191,304],"review":[31,187],"management":[35,81,108,164,253,261],"assessment":[38,310],"regimes":[39],"that":[40,117,166,226,271],"currently":[41],"on":[43,71,101,123,168,240,290],"academic":[46],"libraries":[47],"in":[48,58,176,229,278],"UK,":[50],"explore":[53],"challenges":[55,254],"for":[56,263,300],"managers":[57,277,302],"finding":[59],"their":[60,96,106],"path":[61],"through":[62],"this":[63,274],"quality":[64,80,107,143,147,163,183,199,206,225,241,260,283],"maze.":[65],"Much":[66],"literature":[69],"focuses":[70],"individual":[72],"little":[75],"reference":[76],"wider":[79],"context.":[82],"Also":[83],"seeks":[84],"urge":[86],"consideration":[87],"cumulative":[90],"such":[93],"different":[97,174,218,231,238,279],"notions":[98,223],"organisations":[104],"processes.":[109],"Design/methodology/approach":[110],"The":[111,139,235],"is":[113,149,161],"an":[114,124,258],"opinion":[115],"piece":[116],"offers":[118],"some":[119],"conceptual":[120],"frameworks,":[121],"based":[122],"analysis":[125],"literature,":[127],"practice":[128,291],"web":[130],"sites":[131],"gathered":[132],"over":[133],"many":[134],"years'":[135],"investigation":[136],"observation.":[138],"tension":[140],"between":[141],"externally\u2010focused":[142],"assurance":[144],"internally\u2010focused":[146],"enhancement":[148],"taken":[150],"as":[151,181],"a":[152],"point":[153],"departure.":[155],"A":[156,186],"further":[157],"source":[158],"complexity":[160,211,245],"agendas":[165,215],"library":[169],"information":[171,266,299],"services":[172],"from":[173,217,273],"levels":[175],"organisation,":[178],"otherwise":[179],"described":[180],"hierarchy.":[184],"Findings":[185],"approaches":[190],"collecting":[192],"customer":[193],"evaluations":[194],"service":[196],"enhancing":[198],"performance,":[201],"accreditation":[204],"illustrates":[209],"associated":[212,255],"accommodating":[214],"arising":[216],"contexts,":[219],"competing":[222],"are":[227,268,292],"embedded":[228],"these":[230],"approaches.":[232],"Practical":[233],"implications":[234],"range":[236],"influences":[239],"management,":[242],"sheer":[244],"dynamism":[247],"landscape":[250],"maintaining":[257],"appropriate":[259],"regime":[262],"any":[264],"specific":[265],"service,":[267],"key":[269],"messages":[270],"emerge":[272],"review.":[275],"Information":[276],"posts":[280],"experience":[281],"maze":[284],"differently.":[285],"Further":[286],"research":[287],"reflection":[289],"necessary.":[293],"Originality/value":[294],"paper":[296],"provides":[297],"useful":[298],"those":[301],"trying":[303],"implement":[305],"regimes.":[311]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":4}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}