{"id":"https://openalex.org/W2069948464","doi":"https://doi.org/10.1016/j.jairtraman.2013.07.002","title":"Customer value of purchasable supplementary services: The case of a European full network carrier's economy class","display_name":"Customer value of purchasable supplementary services: The case of a European full network carrier's economy class","publication_year":2013,"publication_date":"2013-08-24","ids":{"openalex":"https://openalex.org/W2069948464","doi":"https://doi.org/10.1016/j.jairtraman.2013.07.002","mag":"2069948464"},"language":"en","primary_location":{"id":"doi:10.1016/j.jairtraman.2013.07.002","doi":"https://doi.org/10.1016/j.jairtraman.2013.07.002","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2013.07.002","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089093523","display_name":"Andreas Wittmer","orcid":"https://orcid.org/0000-0002-9234-1018","observed_orcids":["https://orcid.org/0000-0002-9234-1018"]},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"Andreas Wittmer","raw_affiliation_strings":["Center for Aviation Competence, University of St. Gallen, Dufourstrasse 40a, CH-9000 St. Gallen, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for Aviation Competence, University of St. Gallen, Dufourstrasse 40a, CH-9000 St. Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069067365","display_name":"Edward Rowley","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Edward Rowley","raw_affiliation_strings":["Swiss International Airlines, Obstgartenstrasse 25, CH-8302 Kloten, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Swiss International Airlines, Obstgartenstrasse 25, CH-8302 Kloten, Switzerland","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5089093523"],"corresponding_institution_ids":["https://openalex.org/I202963720"],"apc_list":{"value":3250,"currency":"USD","value_usd":3250},"apc_paid":null,"fwci":6.4222,"has_fulltext":false,"cited_by_count":44,"citation_normalized_percentile":{"value":0.96353876,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"34","issue":null,"first_page":"17","last_page":"23"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.009999999776482582,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10841","display_name":"Economic and Environmental Valuation","score":0.006300000008195639,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.8489999771118164},{"id":"https://openalex.org/keywords/ancillary-revenue","display_name":"ancillary revenue","score":0.9539999961853027},{"id":"https://openalex.org/keywords/airline-pricing","display_name":"airline pricing","score":0.5820000171661377},{"id":"https://openalex.org/keywords/passenger-preferences","display_name":"passenger preferences","score":0.4819999933242798},{"id":"https://openalex.org/keywords/purchase-intention","display_name":"purchase intention","score":0.6800000071525574}],"concepts":[{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.7014818787574768},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6697064638137817},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6366918087005615},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5545580983161926},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5474867224693298},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5362244248390198},{"id":"https://openalex.org/C175353025","wikidata":"https://www.wikidata.org/wiki/Q190915","display_name":"Low-cost carrier","level":2,"score":0.48820358514785767},{"id":"https://openalex.org/C2777212361","wikidata":"https://www.wikidata.org/wiki/Q5127848","display_name":"Class (philosophy)","level":2,"score":0.4378756284713745},{"id":"https://openalex.org/C78244369","wikidata":"https://www.wikidata.org/wiki/Q104840706","display_name":"Added value","level":2,"score":0.4183761775493622},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.37941184639930725},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.32393336296081543},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.322797954082489},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1756138801574707},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.17002850770950317},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1016/j.jairtraman.2013.07.002","doi":"https://doi.org/10.1016/j.jairtraman.2013.07.002","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2013.07.002","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:jaitra:v:34:y:2014:i:c:p:17-23","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0969699713000811","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:alexandria.unisg.ch:20.500.14171/87419","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/handle/20.500.14171/87419","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"},{"id":"pmh:oai:www.alexandria.unisg.ch:225628","doi":null,"is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/225628/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal paper"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W39451007","https://openalex.org/W70874412","https://openalex.org/W245387374","https://openalex.org/W1202833455","https://openalex.org/W1509405038","https://openalex.org/W1556721457","https://openalex.org/W1559622825","https://openalex.org/W1563553250","https://openalex.org/W1857042702","https://openalex.org/W1991199999","https://openalex.org/W1997176931","https://openalex.org/W2008816759","https://openalex.org/W2012645714","https://openalex.org/W2031648262","https://openalex.org/W2038443694","https://openalex.org/W2044989738","https://openalex.org/W2046752514","https://openalex.org/W2058830956","https://openalex.org/W2063679613","https://openalex.org/W2070796955","https://openalex.org/W2078789144","https://openalex.org/W2080395579","https://openalex.org/W2088998721","https://openalex.org/W2095498460","https://openalex.org/W2099373742","https://openalex.org/W2530394830","https://openalex.org/W3152367353","https://openalex.org/W7027591006"],"related_works":["https://openalex.org/W2587983934","https://openalex.org/W2736162153","https://openalex.org/W2887927887","https://openalex.org/W2239721544","https://openalex.org/W4285311155","https://openalex.org/W2892118887","https://openalex.org/W1991199999","https://openalex.org/W2903588645","https://openalex.org/W7130505479","https://openalex.org/W7163828099"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}