{"id":"https://openalex.org/W2065613005","doi":"https://doi.org/10.1108/13598541011080428","title":"The logistics services outsourcing dilemma: quality management and financial performance perspectives","display_name":"The logistics services outsourcing dilemma: quality management and financial performance perspectives","publication_year":2010,"publication_date":"2010-09-28","ids":{"openalex":"https://openalex.org/W2065613005","doi":"https://doi.org/10.1108/13598541011080428","mag":"2065613005"},"language":"en","primary_location":{"id":"doi:10.1108/13598541011080428","doi":"https://doi.org/10.1108/13598541011080428","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13598541011080428","pdf_url":null,"source":{"id":"https://openalex.org/S59007373","display_name":"Supply Chain Management An International Journal","issn_l":"1359-8546","issn":["1359-8546","1758-6852"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Supply Chain Management: An International Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081694352","display_name":"Katerina D. Gotzamani","orcid":"https://orcid.org/0000-0002-4083-7353","observed_orcids":["https://orcid.org/0000-0002-4083-7353"]},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Katerina Gotzamani","raw_affiliation_strings":["Department of Business Administration, University of Macedonia, Thessaloniki, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002631520","display_name":"Pantelis Longinidis","orcid":"https://orcid.org/0000-0003-2227-243X","observed_orcids":["https://orcid.org/0000-0003-2227-243X"]},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Pantelis Longinidis","raw_affiliation_strings":["Department of Accounting and Financial Management, University of Macedonia, Thessaloniki, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting and Financial Management, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087696967","display_name":"Fotis K. Vouzas","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Fotis Vouzas","raw_affiliation_strings":["Department of Business Administration, University of Macedonia, Thessaloniki, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I192756129"],"apc_list":null,"apc_paid":null,"fwci":12.6706,"has_fulltext":false,"cited_by_count":109,"citation_normalized_percentile":{"value":0.98237328,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"15","issue":"6","first_page":"438","last_page":"453"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.01119999960064888,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/third-party-logistics","display_name":"third-party logistics","score":0.9290000200271606},{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.8220000267028809},{"id":"https://openalex.org/keywords/financial-performance","display_name":"financial performance","score":0.9769999980926514},{"id":"https://openalex.org/keywords/logistics-service-quality","display_name":"logistics service quality","score":0.7360000014305115},{"id":"https://openalex.org/keywords/outsourcing-provider-selection","display_name":"outsourcing provider selection","score":0.6510000228881836},{"id":"https://openalex.org/keywords/manufacturing-firms","display_name":"manufacturing companies","score":0.7429999709129333}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.8213000297546387},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6948747634887695},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6440819501876831},{"id":"https://openalex.org/C2778496695","wikidata":"https://www.wikidata.org/wiki/Q254128","display_name":"Dilemma","level":2,"score":0.6427767872810364},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5518704652786255},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.48805487155914307},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.48104169964790344},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4603744149208069},{"id":"https://openalex.org/C45296417","wikidata":"https://www.wikidata.org/wiki/Q1063793","display_name":"Integrated logistics support","level":2,"score":0.4351613521575928},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41694363951683044},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41390833258628845},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.4075247347354889},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3413577675819397},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09768018126487732},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/13598541011080428","doi":"https://doi.org/10.1108/13598541011080428","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13598541011080428","pdf_url":null,"source":{"id":"https://openalex.org/S59007373","display_name":"Supply Chain Management An International Journal","issn_l":"1359-8546","issn":["1359-8546","1758-6852"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Supply Chain Management: An International Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W576603446","https://openalex.org/W600551057","https://openalex.org/W1494354256","https://openalex.org/W1533239080","https://openalex.org/W1970246429","https://openalex.org/W1971027557","https://openalex.org/W1973597201","https://openalex.org/W1980849679","https://openalex.org/W1992983421","https://openalex.org/W1993734218","https://openalex.org/W1994438224","https://openalex.org/W1994871986","https://openalex.org/W2000641266","https://openalex.org/W2001136603","https://openalex.org/W2005674611","https://openalex.org/W2006654301","https://openalex.org/W2007064707","https://openalex.org/W2011790303","https://openalex.org/W2015625600","https://openalex.org/W2022373821","https://openalex.org/W2033091075","https://openalex.org/W2035602559","https://openalex.org/W2037802710","https://openalex.org/W2041507638","https://openalex.org/W2046778140","https://openalex.org/W2050087438","https://openalex.org/W2050539745","https://openalex.org/W2050629115","https://openalex.org/W2051541750","https://openalex.org/W2060123099","https://openalex.org/W2061022497","https://openalex.org/W2061190432","https://openalex.org/W2061239229","https://openalex.org/W2063909986","https://openalex.org/W2065245268","https://openalex.org/W2066449061","https://openalex.org/W2066785717","https://openalex.org/W2067802010","https://openalex.org/W2073788660","https://openalex.org/W2073985018","https://openalex.org/W2092032363","https://openalex.org/W2092091009","https://openalex.org/W2094996105","https://openalex.org/W2095074067","https://openalex.org/W2096428309","https://openalex.org/W2106096361","https://openalex.org/W2109959390","https://openalex.org/W2113811752","https://openalex.org/W2119069341","https://openalex.org/W2126052460","https://openalex.org/W2134884007","https://openalex.org/W2146773862","https://openalex.org/W2150238850","https://openalex.org/W2155187906","https://openalex.org/W2157935651","https://openalex.org/W2160371850","https://openalex.org/W2160865617","https://openalex.org/W2162713867","https://openalex.org/W2769911796","https://openalex.org/W3122787129","https://openalex.org/W4229827124","https://openalex.org/W4239066953","https://openalex.org/W4243183343"],"related_works":["https://openalex.org/W3036599484","https://openalex.org/W3015777165","https://openalex.org/W3215663925","https://openalex.org/W3216460392","https://openalex.org/W2671053213","https://openalex.org/W3207523301","https://openalex.org/W2228951962","https://openalex.org/W4400016359","https://openalex.org/W2804907298","https://openalex.org/W2069776660"],"abstract_inverted_index":{"Purpose":[0],"Logistics":[1],"has":[2],"become":[3],"an":[4],"essential":[5],"service":[6,66],"for":[7,75,200,260,307],"synchronous":[8],"companies.":[9,128],"Many":[10],"companies":[11,173],"have":[12],"recognized":[13],"the":[14,45,71,93,100,152,160,164,188,219,224,233,246,249,270,283,297],"potential":[15],"benefits":[16],"gained":[17],"through":[18],"a":[19,34,51,56,76,86,104,121,191,210,288,292],"high":[20],"quality":[21,67,108,132,179,195,240,243,254,277,286,302],"system":[22],"of":[23,70,123,163,171,223,239,285],"logistics":[24,37,53,80,97,138,176,185,234,271],"services,":[25],"which":[26,155],"are":[27,169],"provided":[28,119],"either":[29],"internally":[30],"or":[31],"externally":[32],"by":[33],"third":[35],"party":[36],"company":[38,46],"(3PL).":[39],"The":[40,205,228,264],"3PL":[41,127,167,201,261,293,308],"is":[42,207],"positioned":[43],"between":[44,194,252,300],"and":[47,63,82,99,110,126,135,143,158,181,197,221,242,256,279,282,304],"its":[48],"customers,":[49],"in":[50,59,137,148,184,237],"new\u2010shaped":[52],"triad,":[54],"having":[55],"crucial":[57],"role":[58],"handling":[60],"end\u2010customer":[61],"information":[62],"feedback.":[64],"Thus,":[65],"becomes":[68],"one":[69],"most":[72],"important":[73],"criteria":[74],"decision":[77,101,274],"to":[78,84,91,95,102,120,150,290],"outsource":[79,96],"services":[81,98,272],"further":[83],"select":[85,103],"provider.":[87],"This":[88,129],"paper":[89,229,247,265],"aims":[90],"evaluate":[92,232],"dilemma":[94,236],"provider":[105],"based":[106,208,275,295],"on":[107,178,209,276,296],"management":[109,133,241,255,278,303],"financial":[111,198,258,305],"performances":[112],"criteria.":[113],"Design/methodology/approach":[114],"A":[115],"survey":[116],"instrument":[117,130],"was":[118],"sample":[122],"66":[124],"manufacturing":[125,172],"explored":[131],"issues":[134,183],"achievements":[136],"services.":[139,186],"Statistical":[140],"inference":[141],"tests":[142],"cluster":[144],"analysis":[145],"were":[146,156],"employed":[147],"order":[149],"test":[151],"research":[153,189,206],"hypotheses":[154],"built":[157],"reflected":[159],"basic":[161],"purpose":[162],"paper.":[165],"Findings":[166],"providers":[168],"ahead":[170],"that":[174],"operate":[175],"departments":[177],"implementation":[180],"improvement":[182],"Furthermore,":[187],"proved":[190],"positive":[192,298],"relationship":[193,251,299],"performance":[196,199,259,280,306],"providers.":[202,262,309],"Research":[203],"limitations/implications":[204],"single":[211],"country":[212],"data.":[213],"Further":[214],"multi\u2010country":[215],"studies":[216],"will":[217],"enable":[218],"generalization":[220],"validation":[222],"findings.":[225],"Practical":[226],"implications":[227],"helps":[230],"managers":[231],"outsourcing":[235,273],"terms":[238],"service.":[244],"Also":[245],"proves":[248],"strong":[250],"effective":[253,301],"sound":[257],"Originality/value":[263],"presents":[266],"substantive":[267],"evidence":[268],"supporting:":[269],"criteria,":[281],"importance":[284],"as":[287],"criterion":[289],"choose":[291],"provider,":[294]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":11},{"year":2018,"cited_by_count":10},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":13},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":7},{"year":2013,"cited_by_count":7},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}