{"id":"https://openalex.org/W2063558006","doi":"https://doi.org/10.1016/j.jairtraman.2010.08.001","title":"An application of the airport service quality model in South Africa","display_name":"An application of the airport service quality model in South Africa","publication_year":2010,"publication_date":"2010-10-10","ids":{"openalex":"https://openalex.org/W2063558006","doi":"https://doi.org/10.1016/j.jairtraman.2010.08.001","mag":"2063558006"},"language":"en","primary_location":{"id":"doi:10.1016/j.jairtraman.2010.08.001","doi":"https://doi.org/10.1016/j.jairtraman.2010.08.001","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2010.08.001","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085064186","display_name":"Berendien Anna Lubbe","orcid":"https://orcid.org/0000-0002-3407-4564","observed_orcids":["https://orcid.org/0000-0002-3407-4564"]},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":true,"raw_author_name":"Berendien Lubbe","raw_affiliation_strings":["Department of Tourism Management, University of Pretoria, Duxbury Road, Hatfield, Pretoria, Gauteng 0002, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism Management, University of Pretoria, Duxbury Road, Hatfield, Pretoria, Gauteng 0002, South Africa","institution_ids":["https://openalex.org/I69552723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030029085","display_name":"Anneli Douglas","orcid":"https://orcid.org/0000-0003-2132-9123","observed_orcids":["https://orcid.org/0000-0003-2132-9123"]},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Anneli Douglas","raw_affiliation_strings":["Department of Tourism Management, University of Pretoria, Duxbury Road, Hatfield, Pretoria, Gauteng 0002, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism Management, University of Pretoria, Duxbury Road, Hatfield, Pretoria, Gauteng 0002, South Africa","institution_ids":["https://openalex.org/I69552723"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036564249","display_name":"Julia Zambellis","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Julia Zambellis","raw_affiliation_strings":["Department of Tourism Management, University of Pretoria, Duxbury Road, Hatfield, Pretoria, Gauteng 0002, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism Management, University of Pretoria, Duxbury Road, Hatfield, Pretoria, Gauteng 0002, South Africa","institution_ids":["https://openalex.org/I69552723"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5085064186"],"corresponding_institution_ids":["https://openalex.org/I69552723"],"apc_list":{"value":3250,"currency":"USD","value_usd":3250},"apc_paid":null,"fwci":3.5687,"has_fulltext":true,"cited_by_count":95,"citation_normalized_percentile":{"value":0.94283704,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"17","issue":"4","first_page":"224","last_page":"227"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.63919997215271,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.63919997215271,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3562000095844269,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/airport-service-quality","display_name":"airport service quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/passenger-expectations","display_name":"passenger expectations","score":0.9039999842643738},{"id":"https://openalex.org/keywords/service-quality-model","display_name":"service quality model","score":0.7580000162124634},{"id":"https://openalex.org/keywords/employee-training","display_name":"employee training","score":0.8180000185966492},{"id":"https://openalex.org/keywords/business-travelers","display_name":"business travelers","score":0.8330000042915344},{"id":"https://openalex.org/keywords/leisure-travellers","display_name":"leisure travellers","score":1.0},{"id":"https://openalex.org/keywords/passenger-perception","display_name":"passenger perception","score":0.5299999713897705},{"id":"https://openalex.org/keywords/air-travel","display_name":"air travel","score":0.38600000739097595}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7055245637893677},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.639104962348938},{"id":"https://openalex.org/C2779679337","wikidata":"https://www.wikidata.org/wiki/Q644371","display_name":"International airport","level":2,"score":0.6300409436225891},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6070827841758728},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5590853095054626},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.5462824702262878},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5385798811912537},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.5263843536376953},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.46921029686927795},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21577519178390503},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.08635285496711731},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.061787188053131104},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.06173786520957947},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/j.jairtraman.2010.08.001","doi":"https://doi.org/10.1016/j.jairtraman.2010.08.001","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jairtraman.2010.08.001","pdf_url":null,"source":{"id":"https://openalex.org/S99242495","display_name":"Journal of Air Transport Management","issn_l":"0969-6997","issn":["0969-6997","1873-2089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Air Transport Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:jaitra:v:17:y:2011:i:4:p:224-227","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0969699710000815","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:repository.up.ac.za:2263/15040","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/2263/15041","pdf_url":null,"source":{"id":"https://openalex.org/S4306401870","display_name":"UpSpace Institutional Repository (University of Pretoria)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I69552723","host_organization_name":"University of Pretoria","host_organization_lineage":["https://openalex.org/I69552723"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Postprint Article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W2057239649"],"related_works":["https://openalex.org/W3163240681","https://openalex.org/W7126517556","https://openalex.org/W2057239649","https://openalex.org/W3099959261","https://openalex.org/W1545517769","https://openalex.org/W2528997175","https://openalex.org/W2198730750","https://openalex.org/W2124185390","https://openalex.org/W139109207","https://openalex.org/W3165522049"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":10},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":9},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-29T09:56:32.521200","created_date":"2016-06-24T00:00:00"}
