{"id":"https://openalex.org/W2062728330","doi":"https://doi.org/10.1108/13527590910964955","title":"Luxury suites and team selling in professional sport","display_name":"Luxury suites and team selling in professional sport","publication_year":2009,"publication_date":"2009-06-12","ids":{"openalex":"https://openalex.org/W2062728330","doi":"https://doi.org/10.1108/13527590910964955","mag":"2062728330"},"language":"en","primary_location":{"id":"doi:10.1108/13527590910964955","doi":"https://doi.org/10.1108/13527590910964955","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13527590910964955","pdf_url":null,"source":{"id":"https://openalex.org/S88978795","display_name":"Team Performance Management","issn_l":"1352-7592","issn":["1352-7592","1758-6860"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Team Performance Management: An International Journal","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052207900","display_name":"Heather Jane Lawrence","orcid":"https://orcid.org/0000-0002-9595-1874","observed_orcids":["https://orcid.org/0000-0002-9595-1874"]},"institutions":[{"id":"https://openalex.org/I4210106879","display_name":"Ohio University","ror":"https://ror.org/01jr3y717","country_code":"US","type":"education","lineage":["https://openalex.org/I4210106879"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Heather J. Lawrence","raw_affiliation_strings":["Marketing Department, Ohio University, Athens, Ohio, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Department, Ohio University, Athens, Ohio, USA","institution_ids":["https://openalex.org/I4210106879"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013611860","display_name":"Christopher R. Moberg","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210106879","display_name":"Ohio University","ror":"https://ror.org/01jr3y717","country_code":"US","type":"education","lineage":["https://openalex.org/I4210106879"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Christopher R. Moberg","raw_affiliation_strings":["Marketing Department, Ohio University, Athens, Ohio, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Department, Ohio University, Athens, Ohio, USA","institution_ids":["https://openalex.org/I4210106879"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210106879"],"apc_list":null,"apc_paid":null,"fwci":3.1488,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.92994098,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"15","issue":"3/4","first_page":"185","last_page":"201"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3215000033378601,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3215000033378601,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.259799987077713,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.12449999898672104,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/luxury-suites","display_name":"luxury suites","score":0.8349999785423279},{"id":"https://openalex.org/keywords/personal-selling","display_name":"personal selling","score":0.6330000162124634},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9800000190734863},{"id":"https://openalex.org/keywords/sports-marketing","display_name":"sports marketing","score":0.6299999952316284},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.5189999938011169},{"id":"https://openalex.org/keywords/team-member-selection","display_name":"team member selection","score":0.6190000176429749}],"concepts":[{"id":"https://openalex.org/C2781083359","wikidata":"https://www.wikidata.org/wiki/Q2793360","display_name":"Personal selling","level":4,"score":0.7520577311515808},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6534839868545532},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6369037628173828},{"id":"https://openalex.org/C545824763","wikidata":"https://www.wikidata.org/wiki/Q3321471","display_name":"Sports marketing","level":4,"score":0.5379787683486938},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5334957242012024},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.43801456689834595},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4374491572380066},{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.4361540973186493},{"id":"https://openalex.org/C184356942","wikidata":"https://www.wikidata.org/wiki/Q830382","display_name":"Best practice","level":2,"score":0.4232189357280731},{"id":"https://openalex.org/C139749660","wikidata":"https://www.wikidata.org/wiki/Q5657855","display_name":"Sales management","level":2,"score":0.4037773609161377},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.31501758098602295},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.2694004774093628},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.18237847089767456},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.11674061417579651},{"id":"https://openalex.org/C2781402841","wikidata":"https://www.wikidata.org/wiki/Q1259790","display_name":"Sales promotion","level":3,"score":0.09096559882164001},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/13527590910964955","doi":"https://doi.org/10.1108/13527590910964955","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13527590910964955","pdf_url":null,"source":{"id":"https://openalex.org/S88978795","display_name":"Team Performance Management","issn_l":"1352-7592","issn":["1352-7592","1758-6860"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Team Performance Management: An International Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W91447311","https://openalex.org/W134256436","https://openalex.org/W229736363","https://openalex.org/W1165513011","https://openalex.org/W1538925170","https://openalex.org/W1563644873","https://openalex.org/W1597317286","https://openalex.org/W1688377962","https://openalex.org/W1766929297","https://openalex.org/W2003282083","https://openalex.org/W2014130107","https://openalex.org/W2017413474","https://openalex.org/W2028622653","https://openalex.org/W2028852902","https://openalex.org/W2045675785","https://openalex.org/W2064588784","https://openalex.org/W2064714501","https://openalex.org/W2106001364","https://openalex.org/W2135526934","https://openalex.org/W2137247419","https://openalex.org/W2145443603","https://openalex.org/W2188777276","https://openalex.org/W2253831885","https://openalex.org/W2255240823","https://openalex.org/W2294597698","https://openalex.org/W2297848260","https://openalex.org/W2303805832","https://openalex.org/W2378221953","https://openalex.org/W2967662483","https://openalex.org/W2994374228","https://openalex.org/W3146915667","https://openalex.org/W4238723966","https://openalex.org/W4414482653","https://openalex.org/W6605358401","https://openalex.org/W6689043404"],"related_works":["https://openalex.org/W2967662483","https://openalex.org/W2883278084","https://openalex.org/W3121963271","https://openalex.org/W2888752859","https://openalex.org/W6987086162","https://openalex.org/W2294597698","https://openalex.org/W1191526953","https://openalex.org/W2793687590","https://openalex.org/W2513163718","https://openalex.org/W7095085763"],"abstract_inverted_index":{"Purpose":[0],"The":[1,45,84,187],"purpose":[2],"of":[3,35,89,130,149,172,191,198,242],"this":[4],"paper":[5,46,85,193],"is":[6,152,181,194],"to":[7,14,21],"provide":[8],"a":[9,48,131],"framework":[10,50,227],"for":[11,26,104,238],"team":[12,72,105,139,200,232],"selling":[13,55,73,93,118,143,150,173,185,201,243],"sports":[15],"firms":[16],"that":[17,60,113,164],"can":[18,165],"be":[19],"used":[20],"more":[22],"effectively":[23],"select":[24],"members":[25,140],"sales":[27,160,205,216],"and":[28,31,39,57,71,76,94,101,119,134,141,169,210,215,235],"CRM":[29,62,120],"teams":[30,36,91,151],"improve":[32],"the":[33,53,58,68,87,97,110,116,128,147,158,167,176,192,195,204,224,226,239],"performance":[34],"in":[37,80,155,203],"attracting":[38],"retaining":[40],"premium":[41],"seating":[42],"customers.":[43],"Design/methodology/approach":[44],"provides":[47,102,228],"two\u2010stage":[49],"based":[51,108],"on":[52,109,184,213,230],"personal":[54,117],"process":[56],"activities":[59,112],"support":[61,166],"programs.":[63],"Recommendations":[64],"are":[65,125],"guided":[66],"by":[67,77,217],"sport":[69,81,177,218],"marketing":[70,178,214],"literature":[74,161,206],"streams":[75],"best":[78,236],"practices":[79,137,237],"marketing.":[82],"Findings":[83],"recommends":[86],"formation":[88],"two":[90],"(personal":[92],"CRM)":[95],"during":[96,115],"customer":[98],"relationship":[99],"cycle":[100],"guidelines":[103],"member":[106,233],"selection":[107,234],"critical":[111],"occur":[114],"processes.":[121],"Key":[122],"success":[123],"factors":[124],"provided,":[126],"including":[127],"establishment":[129],"customer\u2010focused":[132],"organization":[133],"effective":[135,170,231,240],"communication":[136],"among":[138],"between":[142],"teams.":[144,174,186,244],"Originality/value":[145],"Although":[146],"use":[148],"gaining":[153],"popularity":[154],"several":[156],"industries,":[157],"broader":[159],"lacks":[162],"research":[163,183,202,209],"development":[168],"management":[171,241],"Within":[175],"literature,":[179],"there":[180],"no":[182],"main":[188],"academic":[189],"contribution":[190],"cross\u2010disciplinary":[196],"merging":[197],"existing":[199],"with":[207],"current":[208],"industry":[211],"information":[212],"organizations":[219],"(luxury":[220],"suite":[221],"sales).":[222],"For":[223],"practitioner,":[225],"guidance":[229]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
