{"id":"https://openalex.org/W2061037352","doi":"https://doi.org/10.1057/palgrave.fsm.4770174","title":"Integrative research into the financial services industry in Taiwan: Relationship bonding tactics, relationship quality and behavioural loyalty","display_name":"Integrative research into the financial services industry in Taiwan: Relationship bonding tactics, relationship quality and behavioural loyalty","publication_year":2005,"publication_date":"2005-09-01","ids":{"openalex":"https://openalex.org/W2061037352","doi":"https://doi.org/10.1057/palgrave.fsm.4770174","mag":"2061037352"},"language":"en","primary_location":{"id":"doi:10.1057/palgrave.fsm.4770174","doi":"https://doi.org/10.1057/palgrave.fsm.4770174","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.fsm.4770174","pdf_url":null,"source":{"id":"https://openalex.org/S126354654","display_name":"Journal of Financial Services Marketing","issn_l":"1363-0539","issn":["1363-0539","1479-1846"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319702","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319702","https://openalex.org/P4310319964"],"host_organization_lineage_names":["Palgrave Macmillan","Macmillan Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Financial Services Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042987754","display_name":"Chiung\u2010Ju Liang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I154864474","display_name":"National Taiwan University of Science and Technology","ror":"https://ror.org/00q09pe49","country_code":"TW","type":"education","lineage":["https://openalex.org/I154864474"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Chiung-Ju Liang","raw_affiliation_strings":["Dept. of Business Administration, National Taiwan University of Science and Technology, 43 Keelung Road, Section 4, Tapei, 106, Taiwan","Department of Business Administration; National Taiwan University of Science and Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of Business Administration, National Taiwan University of Science and Technology, 43 Keelung Road, Section 4, Tapei, 106, Taiwan","institution_ids":["https://openalex.org/I154864474"]},{"raw_affiliation_string":"Department of Business Administration; National Taiwan University of Science and Technology","institution_ids":["https://openalex.org/I154864474"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5081907416","display_name":"Stephen W. Wang","orcid":"https://orcid.org/0000-0002-6940-5001","observed_orcids":["https://orcid.org/0000-0002-6940-5001"]},"institutions":[{"id":"https://openalex.org/I154864474","display_name":"National Taiwan University of Science and Technology","ror":"https://ror.org/00q09pe49","country_code":"TW","type":"education","lineage":["https://openalex.org/I154864474"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Wen-Hung Wang","raw_affiliation_strings":["Dept. of Business Administration, National Taiwan University of Science and Technology, 43 Keelung Road, Section 4, Tapei, 106, Taiwan","Department of Business Administration; National Taiwan University of Science and Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of Business Administration, National Taiwan University of Science and Technology, 43 Keelung Road, Section 4, Tapei, 106, Taiwan","institution_ids":["https://openalex.org/I154864474"]},{"raw_affiliation_string":"Department of Business Administration; National Taiwan University of Science and Technology","institution_ids":["https://openalex.org/I154864474"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5042987754"],"corresponding_institution_ids":["https://openalex.org/I154864474"],"apc_list":{"value":3290,"currency":"USD","value_usd":3290},"apc_paid":null,"fwci":5.3353,"has_fulltext":false,"cited_by_count":67,"citation_normalized_percentile":{"value":0.94930183,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"10","issue":"1","first_page":"65","last_page":"83"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.777999997138977},{"id":"https://openalex.org/keywords/relationship-quality","display_name":"relationship quality","score":0.949999988079071},{"id":"https://openalex.org/keywords/behavioral-loyalty","display_name":"behavioral loyalty","score":0.7960000038146973},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9259999990463257},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.8149999976158142},{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.9470000267028809},{"id":"https://openalex.org/keywords/relationship-investment","display_name":"relationship investment","score":0.8429999947547913},{"id":"https://openalex.org/keywords/financial-services-marketing","display_name":"financial services marketing","score":0.7070000171661377},{"id":"https://openalex.org/keywords/merchant-banks","display_name":"merchant banks","score":0.6230000257492065}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7151888012886047},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7145702838897705},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.7119021415710449},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.6971777677536011},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.6840865612030029},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6413146257400513},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5839442610740662},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.577941358089447},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5647303462028503},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.5262529253959656},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5253469347953796},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.4545620083808899},{"id":"https://openalex.org/C2780144342","wikidata":"https://www.wikidata.org/wiki/Q1900653","display_name":"Brand loyalty","level":2,"score":0.41874635219573975},{"id":"https://openalex.org/C69738904","wikidata":"https://www.wikidata.org/wiki/Q11693","display_name":"Bond","level":2,"score":0.41631895303726196},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.3115561306476593},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.21860277652740479},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.1431509554386139},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.14067313075065613},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07628330588340759},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1057/palgrave.fsm.4770174","doi":"https://doi.org/10.1057/palgrave.fsm.4770174","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.fsm.4770174","pdf_url":null,"source":{"id":"https://openalex.org/S126354654","display_name":"Journal of Financial Services Marketing","issn_l":"1363-0539","issn":["1363-0539","1479-1846"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319702","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319702","https://openalex.org/P4310319964"],"host_organization_lineage_names":["Palgrave Macmillan","Macmillan Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Financial Services Marketing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W1497795456","https://openalex.org/W1512752803","https://openalex.org/W1594945480","https://openalex.org/W1967477345","https://openalex.org/W1973774762","https://openalex.org/W1979907230","https://openalex.org/W1986024564","https://openalex.org/W1986440703","https://openalex.org/W1988318105","https://openalex.org/W1991670833","https://openalex.org/W2004590027","https://openalex.org/W2007006972","https://openalex.org/W2017849448","https://openalex.org/W2029370015","https://openalex.org/W2029812672","https://openalex.org/W2030483771","https://openalex.org/W2037710531","https://openalex.org/W2038817869","https://openalex.org/W2047361420","https://openalex.org/W2049362416","https://openalex.org/W2050251515","https://openalex.org/W2053583812","https://openalex.org/W2055666942","https://openalex.org/W2059334100","https://openalex.org/W2067755834","https://openalex.org/W2077040059","https://openalex.org/W2083674086","https://openalex.org/W2094439750","https://openalex.org/W2097622232","https://openalex.org/W2102467277","https://openalex.org/W2115908788","https://openalex.org/W2122912498","https://openalex.org/W2126155986","https://openalex.org/W2137247419","https://openalex.org/W2139921829","https://openalex.org/W2150306270","https://openalex.org/W2159674550","https://openalex.org/W2314002611","https://openalex.org/W2339773309","https://openalex.org/W2909546591","https://openalex.org/W4243667233"],"related_works":["https://openalex.org/W2037066499","https://openalex.org/W2083848782","https://openalex.org/W1967347261","https://openalex.org/W2054755502","https://openalex.org/W2889460775","https://openalex.org/W2009068819","https://openalex.org/W2928341468","https://openalex.org/W2313804748","https://openalex.org/W7113063914","https://openalex.org/W2301796479"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":7},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":7}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}
