{"id":"https://openalex.org/W2060173822","doi":"https://doi.org/10.1287/mksc.18.3.230","title":"\u201cDo the Right Thing:\u201d Diverging Effects of Accountability in a Managerial Context","display_name":"\u201cDo the Right Thing:\u201d Diverging Effects of Accountability in a Managerial Context","publication_year":1999,"publication_date":"1999-08-01","ids":{"openalex":"https://openalex.org/W2060173822","doi":"https://doi.org/10.1287/mksc.18.3.230","mag":"2060173822"},"language":"en","primary_location":{"id":"doi:10.1287/mksc.18.3.230","doi":"https://doi.org/10.1287/mksc.18.3.230","is_oa":false,"landing_page_url":"https://doi.org/10.1287/mksc.18.3.230","pdf_url":null,"source":{"id":"https://openalex.org/S163534328","display_name":"Marketing Science","issn_l":"0732-2399","issn":["0732-2399","1526-548X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1-star","ft50","jufo-3","norway-2","poland-200","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Marketing Science","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081440439","display_name":"Christina L. Brown","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Christina L. Brown","raw_affiliation_strings":["The University of Michigan Business School, 701 Tappan Street, Ann Arbor, Michigan 48109-1234","The University of Michigan Business School, 701 Tappan Street, Ann Arbor, Michigan 48109-1234#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The University of Michigan Business School, 701 Tappan Street, Ann Arbor, Michigan 48109-1234","institution_ids":["https://openalex.org/I27837315"]},{"raw_affiliation_string":"The University of Michigan Business School, 701 Tappan Street, Ann Arbor, Michigan 48109-1234#TAB#","institution_ids":["https://openalex.org/I27837315"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5081440439"],"corresponding_institution_ids":["https://openalex.org/I27837315"],"apc_list":null,"apc_paid":null,"fwci":0.3721,"has_fulltext":false,"cited_by_count":33,"citation_normalized_percentile":{"value":0.69427527,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"18","issue":"3","first_page":"230","last_page":"246"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10315","display_name":"Decision-Making and Behavioral Economics","score":0.875,"subfield":{"id":"https://openalex.org/subfields/1800","display_name":"General Decision Sciences"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10315","display_name":"Decision-Making and Behavioral Economics","score":0.875,"subfield":{"id":"https://openalex.org/subfields/1800","display_name":"General Decision Sciences"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14465","display_name":"Leadership, Behavior, and Decision-Making Studies","score":0.043800000101327896,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.027000000700354576,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/accountability","display_name":"accountability","score":0.9350000023841858},{"id":"https://openalex.org/keywords/managerial-decision-making","display_name":"management decision-making","score":0.9129999876022339},{"id":"https://openalex.org/keywords/decision-justification","display_name":"justification of decisions","score":0.6830000281333923},{"id":"https://openalex.org/keywords/advertising-agencies","display_name":"advertising agencies","score":0.5210000276565552},{"id":"https://openalex.org/keywords/creative-department","display_name":"creative department","score":0.9679999947547913},{"id":"https://openalex.org/keywords/consensus-building","display_name":"consensus building","score":0.3880000114440918},{"id":"https://openalex.org/keywords/decision-quality","display_name":"decision quality","score":0.5099999904632568},{"id":"https://openalex.org/keywords/consumer-preference-prediction","display_name":"consumer preference prediction","score":0.6140000224113464},{"id":"https://openalex.org/keywords/organizational-change","display_name":"organizational change","score":0.32100000977516174}],"concepts":[{"id":"https://openalex.org/C2776007630","wikidata":"https://www.wikidata.org/wiki/Q2798912","display_name":"Accountability","level":2,"score":0.92226243019104},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.6846543550491333},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.664413571357727},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5464088916778564},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4850984811782837},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4710894525051117},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4088881313800812},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.32877814769744873},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2511347532272339},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11299541592597961},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1287/mksc.18.3.230","doi":"https://doi.org/10.1287/mksc.18.3.230","is_oa":false,"landing_page_url":"https://doi.org/10.1287/mksc.18.3.230","pdf_url":null,"source":{"id":"https://openalex.org/S163534328","display_name":"Marketing Science","issn_l":"0732-2399","issn":["0732-2399","1526-548X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1-star","ft50","jufo-3","norway-2","poland-200","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Marketing Science","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W1519394431","https://openalex.org/W1567799407","https://openalex.org/W1970614775","https://openalex.org/W1970864855","https://openalex.org/W1971440513","https://openalex.org/W2001408456","https://openalex.org/W2013149394","https://openalex.org/W2029160438","https://openalex.org/W2032466449","https://openalex.org/W2033158690","https://openalex.org/W2034945128","https://openalex.org/W2036114930","https://openalex.org/W2039959679","https://openalex.org/W2046742868","https://openalex.org/W2048914061","https://openalex.org/W2058088559","https://openalex.org/W2066242454","https://openalex.org/W2069239848","https://openalex.org/W2071497152","https://openalex.org/W2078170899","https://openalex.org/W2082894840","https://openalex.org/W2103993786","https://openalex.org/W2104546629","https://openalex.org/W2117268595","https://openalex.org/W2143253734","https://openalex.org/W2262106215","https://openalex.org/W2324392187","https://openalex.org/W2328418989","https://openalex.org/W2333287016","https://openalex.org/W2795621218","https://openalex.org/W2796254303","https://openalex.org/W4233458394","https://openalex.org/W4292904072","https://openalex.org/W4296586256","https://openalex.org/W4319053964","https://openalex.org/W4388366686"],"related_works":["https://openalex.org/W657071600","https://openalex.org/W6982252781","https://openalex.org/W1703398075","https://openalex.org/W2156744718","https://openalex.org/W197522827","https://openalex.org/W1970864855","https://openalex.org/W2112526766","https://openalex.org/W7000375650","https://openalex.org/W2101903660","https://openalex.org/W1497363536"],"abstract_inverted_index":{"The":[0,151,298],"need":[1],"to":[2,46,118,137,143,178,198,209,219,227,243,286,310,314,326,335,443,446],"justify":[3,210],"one's":[4,228],"decisions":[5],"is":[6,134],"a":[7,14,28,158,221,240,245,338,351],"signal":[8],"characteristic":[9],"of":[10,31,37,68,76,84,154,167,185,190,223,272,284,290,303,354,357,375,402,404,460,492,512],"decision":[11,40,97,183,224,256,516],"making":[12,225,417],"in":[13,80,94,104,377,416,482],"managerial":[15,96,505],"environment.":[16],"Even":[17],"chief":[18],"executives":[19],"must":[20],"communicate":[21],"reasons":[22],"for":[23,56,239,318,345,371,384],"their":[24,186,211,319,418],"actions.":[25],"Yet,":[26],"despite":[27],"significant":[29],"amount":[30],"laboratory":[32],"research":[33,174,279,306,414,432,470],"on":[34,39,131,255,363,398,426,489,515],"the":[35,54,69,105,120,138,180,191,217,251,301,304,308,328,355,372,378,387,399,427,447,449,456,461,490,510],"effects":[36,93,356],"accountability":[38,50,92,112,232,440,514],"making,":[41],"few":[42],"studies":[43],"have":[44,52,250],"attempted":[45],"assess":[47],"what":[48],"affects":[49],"might":[51],"outside":[53],"lab":[55],"actual":[57,66],"managers.":[58],"In":[59,107,258],"this":[60,484],"paper,":[61],"we":[62,109,266],"use":[63],"as":[64,381,383],"subjects":[65,442,466],"members":[67,166,189,403],"professional":[70],"account,":[71],"research,":[72,349,448],"and":[73,201,247,281,307,348,350,360,407,501],"creative":[74,194,408],"staffs":[75],"several":[77,499],"advertising":[78,86,169,263],"agencies":[79],"an":[81,85,168,259,262],"experimental":[82,361],"simulation":[83],"copy":[87,264],"meeting.":[88],"We":[89,321,497],"demonstrate":[90],"that":[91,111],"complex,":[95],"contexts":[98],"diverge":[99],"considerably":[100],"from":[101],"those":[102],"found":[103],"lab.":[106],"particular,":[108],"find":[110],"does":[113],"not":[114,249,487],"always":[115],"lead":[116],"managers":[117,156,205,312],"emphasize":[119],"most":[121],"\u201cobjectively\u201d":[122],"accurate":[123],"information,":[124],"but":[125],"instead":[126],"can":[127,161,213],"also":[128,369],"encourage":[129],"emphasis":[130],"information":[132],"which":[133,311,507],"socially":[135],"acceptable":[136],"manager's":[139],"key":[140],"\u201cconstituencies\u201d":[141],"(those":[142],"whom":[144],"they":[145],"feel":[146],"accountable,":[147],"see":[148],"Tetlock":[149],"1991).":[150],"social":[152],"constituencies":[153,208],"accountable":[155,317],"within":[157],"single":[159],"organization":[160],"differ":[162],"significantly.":[163],"For":[164],"example,":[165],"agency's":[170,193],"account":[171,405],"service":[172],"or":[173],"departments":[175],"are":[176,196],"likely":[177,197],"favor":[179,199,220],"quantitative,":[181],"analytical":[182],"styles":[184],"supervisors,":[187],"while":[188],"same":[192],"department":[195,358],"empathy":[200],"personal":[202],"judgment.":[203],"Requiring":[204],"with":[206,278,468],"different":[207,396],"responses":[212],"cause":[214],"\u201cpolicy":[215],"bolstering,\u201d":[216],"tendency":[218],"process":[222],"particular":[226],"own":[229],"constituency.":[230],"Thus":[231],"may":[233,248,508],"sometimes":[234],"make":[235,287],"it":[236],"more":[237,415,476],"difficult":[238],"diverse":[241],"group":[242],"reach":[244],"consensus,":[246],"desired":[252],"positive":[253],"impact":[254,511],"quality.":[257],"experiment":[260,299],"simulating":[261],"meeting,":[265],"first":[267],"solicited":[268],"managers'":[269],"private":[270,346,452,474],"judgments":[271],"12":[273],"ads,":[274],"then":[275],"presented":[276,467],"them":[277,285],"data":[280,457],"asked":[282],"each":[283,296],"numerical":[288],"predictions":[289,419],"how":[291],"much":[292],"consumers":[293],"would":[294],"like":[295],"ad.":[297],"manipulated":[300],"diagnosticity":[302],"available":[305],"degree":[309],"expected":[313],"be":[315],"held":[316],"predictions.":[320,494],"used":[322],"hierarchical":[323],"linear":[324,331],"regression":[325,332],"analyze":[327],"results.":[329],"Hierarchical":[330],"allows":[333],"us":[334],"estimate":[336],"simultaneously":[337],"within-subjects":[339,379,388],"model":[340,353],"capturing":[341],"individual":[342,513],"weighting":[343,389,400],"coefficients":[344],"judgment":[347,453,475],"between-subjects":[352],"membership":[359],"conditions":[362],"these":[364],"judgment-policy":[365],"weights.":[366],"This":[367],"analysis":[368],"controls":[370],"varying":[373],"degrees":[374],"precision":[376],"estimates,":[380],"well":[382],"correlations":[385],"between":[386],"coefficients.":[390],"Key":[391],"Findings.":[392],"1)":[393],"Accountability":[394,479],"had":[395],"impacts":[397],"schemes":[401],"services":[406],"departments.":[409],"Accountable":[410,424,465],"research/account":[411,422],"staff":[412],"weighed":[413,431],"than":[420,434],"nonaccountable":[421,436],"staff.":[423],"creatives,":[425],"other":[428],"hand,":[429],"actually":[430],"less":[433],"did":[435],"creatives.":[437],"2)":[438],"Because":[439],"caused":[441],"attend":[444],"assiduously":[445],"weight":[450],"given":[451],"reflected":[454],"whether":[455],"was":[458,486],"diagnostic":[459],"problem":[462],"at":[463],"hand.":[464],"low-diagnosticity":[469],"reacted":[471],"by":[472],"emphasizing":[473],"heavily.":[477],"3)":[478],"increased":[480],"confidence":[481],"predictions;":[483],"effect":[485],"dependent":[488],"accuracy":[491],"subjects'":[493],"Managerial":[495],"Implications.":[496],"provide":[498],"suggestions":[500],"observations":[502],"regarding":[503],"current":[504],"practices,":[506],"improve":[509],"making.":[517]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}