{"id":"https://openalex.org/W2060141899","doi":"https://doi.org/10.1108/02656719710186173","title":"Supervisors\u2019 role in TQM and non\u2010TQM firms","display_name":"Supervisors\u2019 role in TQM and non\u2010TQM firms","publication_year":1997,"publication_date":"1997-08-01","ids":{"openalex":"https://openalex.org/W2060141899","doi":"https://doi.org/10.1108/02656719710186173","mag":"2060141899"},"language":"en","primary_location":{"id":"doi:10.1108/02656719710186173","doi":"https://doi.org/10.1108/02656719710186173","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02656719710186173","pdf_url":null,"source":{"id":"https://openalex.org/S81159284","display_name":"International Journal of Quality & Reliability Management","issn_l":"0265-671X","issn":["0265-671X","1758-6682"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality & Reliability Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073183225","display_name":"Damodar Y. Golhar","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I141649380","display_name":"Western Michigan University","ror":"https://ror.org/04j198w64","country_code":"US","type":"education","lineage":["https://openalex.org/I141649380"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Damodar Y. Golhar","raw_affiliation_strings":["Department of Management, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA","institution_ids":["https://openalex.org/I141649380"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101636499","display_name":"Satish P. Deshpande","orcid":"https://orcid.org/0000-0002-8665-6574","observed_orcids":["https://orcid.org/0000-0002-8665-6574"]},"institutions":[{"id":"https://openalex.org/I141649380","display_name":"Western Michigan University","ror":"https://ror.org/04j198w64","country_code":"US","type":"education","lineage":["https://openalex.org/I141649380"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Satish P. Deshpande","raw_affiliation_strings":["Department of Management, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA","institution_ids":["https://openalex.org/I141649380"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087813745","display_name":"Sanjay Laxman Ahire","orcid":"https://orcid.org/0000-0001-7756-7636","observed_orcids":["https://orcid.org/0000-0001-7756-7636"]},"institutions":[{"id":"https://openalex.org/I141649380","display_name":"Western Michigan University","ror":"https://ror.org/04j198w64","country_code":"US","type":"education","lineage":["https://openalex.org/I141649380"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sanjay L. Ahire","raw_affiliation_strings":["Department of Management, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA","institution_ids":["https://openalex.org/I141649380"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I141649380"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.33088846,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"14","issue":"6","first_page":"555","last_page":"568"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.014800000004470348,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9909999966621399},{"id":"https://openalex.org/keywords/supervisors","display_name":"supervisors","score":0.8920000195503235},{"id":"https://openalex.org/keywords/quality-improvement","display_name":"quality improvement","score":0.7120000123977661},{"id":"https://openalex.org/keywords/top-management-support","display_name":"top management support","score":0.7170000076293945},{"id":"https://openalex.org/keywords/supervisor-satisfaction","display_name":"supervisor satisfaction","score":0.6050000190734863},{"id":"https://openalex.org/keywords/unionization","display_name":"unionization","score":0.7749999761581421},{"id":"https://openalex.org/keywords/manufacturing-firms","display_name":"manufacturing companies","score":0.7649999856948853},{"id":"https://openalex.org/keywords/work-environment","display_name":"work environment","score":0.7300000190734863}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.9788583517074585},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7740767598152161},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5154789090156555},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.48931023478507996},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4683474898338318},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38169682025909424},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3467257618904114},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28152310848236084},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13201162219047546},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.07794773578643799},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/02656719710186173","doi":"https://doi.org/10.1108/02656719710186173","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02656719710186173","pdf_url":null,"source":{"id":"https://openalex.org/S81159284","display_name":"International Journal of Quality & Reliability Management","issn_l":"0265-671X","issn":["0265-671X","1758-6682"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality & Reliability Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.48510000109672546}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.41999998688697815}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W73657983","https://openalex.org/W115598873","https://openalex.org/W150552449","https://openalex.org/W1595358212","https://openalex.org/W1793084961","https://openalex.org/W1964005092","https://openalex.org/W1970984409","https://openalex.org/W1985087909","https://openalex.org/W1989015325","https://openalex.org/W1993632629","https://openalex.org/W1994143355","https://openalex.org/W1995205916","https://openalex.org/W2015218846","https://openalex.org/W2015274768","https://openalex.org/W2016636144","https://openalex.org/W2023299283","https://openalex.org/W2025147528","https://openalex.org/W2032964218","https://openalex.org/W2059601006","https://openalex.org/W2068917618","https://openalex.org/W2076025404","https://openalex.org/W2079733113","https://openalex.org/W2081570665","https://openalex.org/W2094120136","https://openalex.org/W2114663259","https://openalex.org/W2133714721","https://openalex.org/W2142526577","https://openalex.org/W2159685282","https://openalex.org/W2183249184","https://openalex.org/W2955180970","https://openalex.org/W2974851478","https://openalex.org/W4229558916"],"related_works":["https://openalex.org/W2057245316","https://openalex.org/W2000686010","https://openalex.org/W2593952196","https://openalex.org/W1975006709","https://openalex.org/W3147706469","https://openalex.org/W1584433698","https://openalex.org/W1517855901","https://openalex.org/W7010335248","https://openalex.org/W2007373346","https://openalex.org/W2980252709"],"abstract_inverted_index":{"In":[0],"the":[1,18,26,31,43,65,70,120,137,174],"total":[2],"quality":[3,32,48,81,122,144],"management":[4,20,139],"(TQM)":[5],"environment,":[6],"a":[7,36,40,58,110,167],"major":[8],"responsibility":[9],"of":[10,28,42,45,60,72,113,117,132,145],"TQM":[11,52,75,94,127,151,159],"implementation":[12],"rests":[13],"with":[14,89,136],"supervisors":[15,29,46,73,92,118,172],"who":[16],"translate":[17],"top":[19,102,138],"strategies":[21,50],"into":[22],"short\u2010term":[23],"execution.":[24],"Hence,":[25],"role":[27,71],"in":[30,47,51,64,74,93,119,126,142],"improvement":[33,49],"efforts":[34,123],"warrants":[35],"serious":[37],"examination.":[38],"Presents":[39],"comparison":[41],"roles":[44],"and":[53,67,76,99,108,148],"non\u2010TQM":[54,77,90,154],"firms.":[55,128,155,176],"Based":[56],"on":[57],"survey":[59],"232":[61],"manufacturing":[62,146],"firms":[63,78,95,152,162],"USA":[66],"Canada,":[68],"analyses":[69],"using":[79],"eight":[80],"constructs.":[82],"Major":[83],"results":[84,141],"indicate":[85],"that,":[86],"as":[87],"compared":[88],"firms,":[91],"receive":[96],"more":[97],"support":[98],"encouragement":[100],"from":[101],"management,":[103],"are":[104,163],"under":[105],"less":[106],"tension,":[107],"possess":[109],"higher":[111,125,130,143],"level":[112,131],"satisfaction.":[114],"Also,":[115],"participation":[116],"firm\u2019s":[121],"is":[124],"The":[129],"supervisors\u2019":[133],"involvement,":[134],"coupled":[135],"commitment,":[140],"processes":[147],"products":[149],"for":[150,171],"than":[153,173],"Further,":[156],"when":[157],"implementing":[158],"strategies,":[160],"non\u2010unionized":[161],"found":[164],"to":[165],"provide":[166],"better":[168],"work":[169],"environment":[170],"unionized":[175]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}