{"id":"https://openalex.org/W2057715732","doi":"https://doi.org/10.1061/(asce)9742-597x(1993)9:4(340)","title":"Implementing TQM in Consulting Engineering Firm","display_name":"Implementing TQM in Consulting Engineering Firm","publication_year":1993,"publication_date":"1993-10-01","ids":{"openalex":"https://openalex.org/W2057715732","doi":"https://doi.org/10.1061/(asce)9742-597x(1993)9:4(340)","mag":"2057715732"},"language":"en","primary_location":{"id":"doi:10.1061/(asce)9742-597x(1993)9:4(340)","doi":"https://doi.org/10.1061/(asce)9742-597x(1993)9:4(340)","is_oa":false,"landing_page_url":"https://doi.org/10.1061/(asce)9742-597x(1993)9:4(340)","pdf_url":null,"source":{"id":"https://openalex.org/S144495243","display_name":"Journal of Management in Engineering","issn_l":"0742-597X","issn":["0742-597X","1943-5479","9742-597X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","cwts-core","dongbi-a","fnege-3","jufo-1","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315747","host_organization_name":"American Society of Civil Engineers","host_organization_lineage":["https://openalex.org/P4310315747"],"host_organization_lineage_names":["American Society of Civil Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management in Engineering","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012793622","display_name":"Gordon L. Culp","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gordon Culp","raw_affiliation_strings":["Prin., Smith Culp Consulting, 3607 93rd Ave. S.E., Mercer Island, WA 98040"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Prin., Smith Culp Consulting, 3607 93rd Ave. S.E., Mercer Island, WA 98040","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003612535","display_name":"Anne Smith","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Anne Smith","raw_affiliation_strings":["Consultant, The Coxe Group, 1218 Third Ave., Suite 1700, Seattle, WA 98101"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Consultant, The Coxe Group, 1218 Third Ave., Suite 1700, Seattle, WA 98101","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060892973","display_name":"Jim Abbott","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jim Abbott","raw_affiliation_strings":["Sr. Vice Pres., HDR Engrg., 303 E. 17th Ave., Suite 300, Denver, CO 80203"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sr. Vice Pres., HDR Engrg., 303 E. 17th Ave., Suite 300, Denver, CO 80203","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.3684,"has_fulltext":false,"cited_by_count":34,"citation_normalized_percentile":{"value":0.88794153,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"9","issue":"4","first_page":"340","last_page":"356"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.7515000104904175,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.7515000104904175,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.24160000681877136,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9980000257492065},{"id":"https://openalex.org/keywords/engineering-consulting-firms","display_name":"engineering consulting firms","score":0.800000011920929},{"id":"https://openalex.org/keywords/quality-improvement-teams","display_name":"quality improvement teams","score":0.6240000128746033},{"id":"https://openalex.org/keywords/tqm-implementation","display_name":"TQM implementation","score":0.7720000147819519},{"id":"https://openalex.org/keywords/service-organizations","display_name":"service organizations","score":0.7120000123977661},{"id":"https://openalex.org/keywords/management-training","display_name":"management training","score":0.6949999928474426},{"id":"https://openalex.org/keywords/problem-solving-strategies","display_name":"problem-solving strategies","score":0.9290000200271606},{"id":"https://openalex.org/keywords/phased-implementation","display_name":"phased implementation","score":0.6800000071525574},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7870000004768372},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.9620000123977661},{"id":"https://openalex.org/keywords/conflict-resolution-skills","display_name":"conflict resolution skills","score":0.6629999876022339},{"id":"https://openalex.org/keywords/work-process-improvement","display_name":"work process improvement","score":0.5490000247955322}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.9314879179000854},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5636007785797119},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5324797630310059},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5045157670974731},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4985678195953369},{"id":"https://openalex.org/C111226992","wikidata":"https://www.wikidata.org/wiki/Q626225","display_name":"Teamwork","level":2,"score":0.441556841135025},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44090014696121216},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4210858941078186},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41949236392974854},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.41753146052360535},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.33052605390548706},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3248632550239563},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24350520968437195},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17190584540367126},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.15647298097610474},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1061/(asce)9742-597x(1993)9:4(340)","doi":"https://doi.org/10.1061/(asce)9742-597x(1993)9:4(340)","is_oa":false,"landing_page_url":"https://doi.org/10.1061/(asce)9742-597x(1993)9:4(340)","pdf_url":null,"source":{"id":"https://openalex.org/S144495243","display_name":"Journal of Management in Engineering","issn_l":"0742-597X","issn":["0742-597X","1943-5479","9742-597X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","cwts-core","dongbi-a","fnege-3","jufo-1","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315747","host_organization_name":"American Society of Civil Engineers","host_organization_lineage":["https://openalex.org/P4310315747"],"host_organization_lineage_names":["American Society of Civil Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management in Engineering","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W1527915649","https://openalex.org/W1596588492","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1968120909","https://openalex.org/W1877866122","https://openalex.org/W2169990460","https://openalex.org/W2049815559","https://openalex.org/W2917454587","https://openalex.org/W4399381259","https://openalex.org/W2000811324","https://openalex.org/W2088499770","https://openalex.org/W7066564656","https://openalex.org/W1988164330"],"abstract_inverted_index":{"Experiences":[0],"from":[1,97],"applying":[2],"total\u2010quality\u2010management":[3],"(TQM)":[4],"concepts":[5],"to":[6,45,99,124,138,171],"a":[7,34,46,71,76,158],"1,500\u2010person,":[8],"32\u2010office":[9],"engineering":[10],"and":[11,23,30,60,109,117,121,151,164,167],"architecture":[12],"firm":[13,160],"are":[14],"described.":[15],"An":[16],"essential":[17],"element":[18],"is":[19],"training":[20,38],"for":[21],"management":[22],"staff":[24],"in":[25,43,57,63,129,141],"TQM":[26,35,90,93,144],"concepts,":[27],"problem\u2010solving":[28],"techniques,":[29],"interpersonal":[31],"relationships.":[32],"Overlaying":[33],"model":[36],"or":[37,82],"that":[39],"has":[40],"worked":[41],"well":[42],"manufacturing":[44],"service":[47],"organization":[48,131],"without":[49,105],"modification":[50],"will":[51],"fail":[52],"because":[53],"of":[54,79,88],"the":[55,64,89,106,126,130,134],"differences":[56],"customer":[58,163],"relationships":[59],"between":[61],"people":[62],"organization.":[65],"The":[66],"writers":[67],"recommend":[68],"initially":[69],"focusing":[70],"few":[72],"quality\u2010improvement":[73],"teams":[74],"on":[75,119],"limited":[77],"number":[78],"selected":[80],"issues":[81],"projects,":[83],"followed":[84],"by":[85],"phased":[86],"expansion":[87],"process.":[91,135],"Many":[92],"efforts":[94],"have":[95],"failed":[96],"trying":[98],"do":[100],"too":[101,103],"much":[102],"soon,":[104],"proper":[107],"foundation":[108],"focus.":[110],"One":[111],"should":[112],"start":[113],"with":[114],"one":[115],"project":[116],"build":[118,147],"successes,":[120],"learn":[122],"how":[123],"implement":[125],"techniques":[127],"effectively":[128],"before":[132],"expanding":[133],"In":[136],"addition":[137],"specific":[139],"improvements":[140],"work":[142],"processes,":[143],"team":[145],"members":[146],"self\u2010confidence,":[148],"communication":[149],"skills,":[150],"conflict":[152],"resolution":[153],"skills.":[154],"By":[155],"implementing":[156],"TQM,":[157],"consulting":[159],"can":[161],"improve":[162,173],"employee":[165],"satisfaction,":[166],"establish":[168],"an":[169],"environment":[170],"constantly":[172],"quality.":[174]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2016,"cited_by_count":4},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-09-22T06:50:58.402377","created_date":"2016-06-24T00:00:00"}
