{"id":"https://openalex.org/W205658136","doi":null,"title":"Now for the Hard Part: End User Education","display_name":"Now for the Hard Part: End User Education","publication_year":1999,"publication_date":"1999-09-01","ids":{"openalex":"https://openalex.org/W205658136","mag":"205658136"},"language":"en","primary_location":{"id":"mag:205658136","doi":null,"is_oa":false,"landing_page_url":"https://www.questia.com/library/journal/1G1-57010787/now-for-the-hard-part-end-user-education","pdf_url":null,"source":{"id":"https://openalex.org/S2764512425","display_name":"Australasian public libraries and information services","issn_l":"1030-5033","issn":["1030-5033","1839-2466"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Australasian public libraries and information services","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Jennifer Burrell","orcid":"https://orcid.org/0000-0002-5166-3352","observed_orcids":["https://orcid.org/0000-0002-5166-3352"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jennifer Burrell","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5166-3352","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5037535441","display_name":"Mylee Joseph","orcid":"https://orcid.org/0000-0002-3815-8693","observed_orcids":["https://orcid.org/0000-0002-3815-8693"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mylee Joseph","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-3815-8693","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.5606,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.96411988,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":"12","issue":"3","first_page":"105","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.007400000002235174,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12289","display_name":"Library Science and Administration","score":0.004900000058114529,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/end-user-education","display_name":"end-user education","score":0.9639999866485596},{"id":"https://openalex.org/keywords/information-literacy","display_name":"information literacy","score":0.8610000014305115},{"id":"https://openalex.org/keywords/digital-libraries","display_name":"digital libraries","score":0.7900000214576721},{"id":"https://openalex.org/keywords/public-libraries","display_name":"public libraries","score":0.7160000205039978},{"id":"https://openalex.org/keywords/library-instruction","display_name":"library instruction","score":0.5260000228881836},{"id":"https://openalex.org/keywords/information-professionals","display_name":"information professionals","score":0.35100001096725464},{"id":"https://openalex.org/keywords/information-needs","display_name":"information needs","score":0.3370000123977661},{"id":"https://openalex.org/keywords/library-anxiety","display_name":"library anxiety","score":0.4830000102519989},{"id":"https://openalex.org/keywords/course-design","display_name":"course design","score":0.4779999852180481},{"id":"https://openalex.org/keywords/program-evaluation","display_name":"program evaluation","score":0.5509999990463257},{"id":"https://openalex.org/keywords/market-research","display_name":"market analysis","score":0.6579999923706055},{"id":"https://openalex.org/keywords/computer-literacy","display_name":"computer literacy","score":0.45100000500679016}],"concepts":[{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5941914319992065},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.5913508534431458},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5514400005340576},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5325402617454529},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.524281919002533},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.5070669651031494},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.4895130395889282},{"id":"https://openalex.org/C513874922","wikidata":"https://www.wikidata.org/wiki/Q212805","display_name":"Digital library","level":3,"score":0.4711875915527344},{"id":"https://openalex.org/C153180980","wikidata":"https://www.wikidata.org/wiki/Q19776675","display_name":"Commit","level":2,"score":0.4466884732246399},{"id":"https://openalex.org/C119883117","wikidata":"https://www.wikidata.org/wiki/Q679789","display_name":"Information literacy","level":2,"score":0.4140302538871765},{"id":"https://openalex.org/C165347436","wikidata":"https://www.wikidata.org/wiki/Q1514547","display_name":"Project commissioning","level":3,"score":0.4114646315574646},{"id":"https://openalex.org/C151719136","wikidata":"https://www.wikidata.org/wiki/Q3972943","display_name":"Publishing","level":2,"score":0.30389946699142456},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C164913051","wikidata":"https://www.wikidata.org/wiki/Q482","display_name":"Poetry","level":2,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:205658136","doi":null,"is_oa":false,"landing_page_url":"https://www.questia.com/library/journal/1G1-57010787/now-for-the-hard-part-end-user-education","pdf_url":null,"source":{"id":"https://openalex.org/S2764512425","display_name":"Australasian public libraries and information services","issn_l":"1030-5033","issn":["1030-5033","1839-2466"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Australasian public libraries and information services","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6164000034332275,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"}],"sustainable_development_goals_aurora":[{"score":0.8999999761581421,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2074973147","https://openalex.org/W7155050109","https://openalex.org/W4413129418","https://openalex.org/W1973346003","https://openalex.org/W2970622084","https://openalex.org/W2114526201","https://openalex.org/W2394420423","https://openalex.org/W1989065147","https://openalex.org/W2362319983","https://openalex.org/W2993164886"],"abstract_inverted_index":{"The":[0,13,47,61,227,385],"information":[1,54,143,175,224,390,506],"needs":[2],"of":[3,15,44,74,89,125,129,164,189,223,240,280,310,316,425,432,503,566,585,608],"end":[4,50,75,92,183],"users":[5,184,294,324],"are":[6,9,251,258,270,287,325,447,459,513,520,522,574],"increasing":[7,31],"and":[8,17,79,114,120,122,169,192,213,221,244,246,278,282,321,428,517,537],"becoming":[10],"more":[11,285,515],"complex.":[12],"plethora":[14],"resources":[16,32,155,200,205],"the":[18,41,86,105,146,167,170,174,193,199,204,218,232,235,238,298,333,347,355,360,409,429,438,473,504,587,598,601,609,612,615],"resultant":[19],"data":[20],"smog":[21],"create":[22],"a":[23,34,96,130,162,186,207,264,275,399,496,510,538,605],"challenge":[24,62,233],"for":[25,145,411,493],"knowledge":[26,299,486],"navigators.":[27],"As":[28],"libraries":[29,416],"commit":[30],"to":[33,39,58,64,68,197,234,267,288,358,376,398,417,449,461,524,577,594,614],"digital":[35,59,147,154],"environment":[36],"they":[37,201,225,300,331,336,460,468],"need":[38,410,474],"maximise":[40],"effective":[42],"use":[43,338],"these":[45,500],"resources.":[46,581],"key":[48,613],"is":[49,63,176,237,262,344,389,441],"user":[51,76,93,157,168,236],"education":[52],"by":[53],"specialists,":[55],"adding":[56],"value":[57],"libraries.":[60],"redefine":[65],"our":[66],"role":[67,492],"ensure":[69],"relevance":[70],"in":[71,95,172,210,254,273,291,339,346,396,414,452,464,481,499,533],"an":[72,530,583],"age":[73,535,584],"access,":[77],"digitisation":[78],"IT":[80],"support.":[81],"This":[82,435],"paper":[83,131],"draws":[84],"on":[85,490],"practical":[87],"experience":[88,427],"implementing":[90],"two":[91],"programs":[94],"Sydney":[97],"public":[98,465],"library:":[99],"Intemet":[100],"Training":[101],"Centre":[102],"(target":[103,109],"group:":[104,110],"community);":[106],"Information":[107],"advantage":[108],"local":[111],"Tafe":[112],"classes)":[113],"discusses":[115],"market":[116],"research,":[117],"course":[118],"design":[119],"evatuation,":[121],"other":[123,228],"challenges":[124,272,286],"implementation.":[126],"Edited":[127],"version":[128,607],"presented":[132],"at":[133,494,545],"Digital":[134],"Libraries":[135],"Technology":[136],"99--the":[137],"third":[138],"annual":[139],"conference":[140],"Transforming":[141],"library":[142,322],"services":[144],"era":[148],"22-23":[149],"July":[150],"1999":[151],"To":[152],"describe":[153],"as":[156,215,217,422,472,485],"friendly":[158],"we":[159],"must":[160,179],"make":[161],"number":[163],"assumptions":[165],"about":[166,408],"way":[171,266],"which":[173,230,467],"presented.":[177],"It":[178],"be":[180,289,351,450,462,569],"assumed":[181],"that":[182,293,372,437,541],"have":[185,206,366,393,477,488],"basic":[187],"level":[188,222],"computer":[190],"literacy,":[191],"critical":[194],"thinking":[195],"skills":[196],"evaluate":[198],"find.":[202],"Meanwhile":[203],"great":[208],"variation":[209],"software":[211,356],"functionality":[212],"layout":[214],"well":[216,400],"type,":[219],"scope":[220],"include.":[226],"variable":[229],"compounds":[231],"variety":[239],"resources:":[241],"catalogues,":[242,323],"internet,":[243],"networked":[245],"standalone":[247],"cdroms.":[248],"Great":[249],"strides":[250],"being":[252],"made":[253],"ensuring":[255,292],"modern":[256,606],"interfaces":[257],"seamless,":[259],"but":[260],"there":[261],"still":[263],"long":[265],"go.":[268],"There":[269,527],"technical":[271],"designing":[274],"useful":[276],"database,":[277],"issues":[279],"access":[281],"storage.":[283],"Many":[284],"found":[290,451],"can":[295,330,568],"actually":[296,345],"gain":[297],"require":[301],"from":[302],"it.":[303],"After":[304],"using":[305],"Medline":[306],"(in":[307],"any":[308],"one":[309],"its":[311],"five":[312],"internet":[313,602],"interfaces),":[314],"Web":[315],"science,":[317],"Dialog,":[318],"e-journal":[319],"packages":[320],"generally":[326,514],"left":[327],"confused.":[328],"How":[329,364],"remember":[332],"truncation":[334],"symbols":[335],"should":[337],"each":[340],"database?":[341],"Or":[342,350],"what":[343,419,567],"fields":[348],"...?":[349],"fully":[352],"conversant":[353],"with":[354,382,563],"required":[357,479],"read":[359],"full":[361],"text":[362],"products?":[363],"many":[365],"had":[367,380],"unforgettable":[368],"experiences":[369],"retrieving":[370],"material":[371],"was":[373],"not":[374,448],"relevant":[375],"their":[377,549,558,595],"search,":[378],"or":[379,557],"problems":[381],"incompatible":[383],"software?[1]":[384],"model":[386,439,445],"client,":[387],"who":[388,519],"literate,":[391],"will":[392,543],"little":[394],"difficulty":[395],"adapting":[397],"designed":[401],"system.":[402],"Much":[403],"has":[404,508,528,603],"been":[405,529],"written":[406],"recently":[407],"bibliographic":[412],"instruction":[413],"academic":[415,453],"combat":[418],"Raine":[420],"describes":[421],"`the":[423],"dearth":[424],"research":[426],"clear":[430],"phenomenon":[431],"`library":[433],"anxiety'.[2]":[434],"indicates":[436],"client":[440],"rare":[442],"indeed.":[443],"If":[444],"clients":[446],"libraries,":[454,466,561],"how":[455],"much":[456],"less":[457],"likely":[458],"discovered":[463],"may":[469],"visit":[470],"infrequently":[471],"arises?":[475],"Users":[476],"always":[478],"assistance":[480],"seeking":[482,523],"information.":[483],"Librarians,":[484],"navigators,":[487],"taken":[489],"this":[491],"least":[495,546],"century.":[497],"Yet":[498],"final":[501],"years":[502],"millennium,":[505],"overload":[507],"become":[509,525,604],"cliche.":[511],"Australians":[512],"educated":[516],"those":[518],"not,":[521],"so.":[526],"exponential":[531],"increase":[532],"mature":[534],"students,":[536],"general":[539],"acceptance":[540],"people":[542],"retrain":[544],"once":[547],"during":[548],"careers.":[550],"Research":[551],"based":[552],"school":[553],"curricula":[554],"push":[555],"students":[556],"parents":[559],"into":[560],"often":[562],"unrealistic":[564],"expectations":[565],"found.":[570],"Resource":[571],"poor":[572,589],"institutions":[573],"stretched":[575],"trying":[576],"provide":[578],"adequate":[579],"learning":[580],"In":[582,597],"convenience,":[586],"time":[588],"expect":[590],"magic":[591],"bullet":[592],"solutions":[593],"questions.":[596],"popular":[599],"imagination,":[600],"philosopher's":[610],"stone,":[611],"universe.":[616],"\u2026":[617]},"counts_by_year":[],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2016-06-24T00:00:00"}