{"id":"https://openalex.org/W2054847545","doi":"https://doi.org/10.1016/j.jbusres.2012.03.011","title":"Understanding service quality in a virtual travel community environment","display_name":"Understanding service quality in a virtual travel community environment","publication_year":2012,"publication_date":"2012-05-15","ids":{"openalex":"https://openalex.org/W2054847545","doi":"https://doi.org/10.1016/j.jbusres.2012.03.011","mag":"2054847545"},"language":"en","primary_location":{"id":"doi:10.1016/j.jbusres.2012.03.011","doi":"https://doi.org/10.1016/j.jbusres.2012.03.011","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2012.03.011","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083481166","display_name":"Statia Elliot","orcid":"https://orcid.org/0000-0002-2453-9364","observed_orcids":["https://orcid.org/0000-0002-2453-9364"]},"institutions":[{"id":"https://openalex.org/I79817857","display_name":"University of Guelph","ror":"https://ror.org/01r7awg59","country_code":"CA","type":"education","lineage":["https://openalex.org/I79817857"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Statia Elliot","raw_affiliation_strings":["School of Hospitality and Tourism Management, University of Guelph, Guelph, Canada N1G 2W1"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hospitality and Tourism Management, University of Guelph, Guelph, Canada N1G 2W1","institution_ids":["https://openalex.org/I79817857"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101810954","display_name":"Guoxin Li","orcid":"https://orcid.org/0000-0001-8195-7725","observed_orcids":["https://orcid.org/0000-0001-8195-7725"]},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Guoxin Li","raw_affiliation_strings":["School of Management, Harbin Institute of Technology, 13 Fayuan Street, Nangang District, Harbin, 150006, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Harbin Institute of Technology, 13 Fayuan Street, Nangang District, Harbin, 150006, China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078178198","display_name":"Chris Seoyun Choi","orcid":"https://orcid.org/0000-0003-2928-9090","observed_orcids":["https://orcid.org/0000-0003-2928-9090"]},"institutions":[{"id":"https://openalex.org/I79817857","display_name":"University of Guelph","ror":"https://ror.org/01r7awg59","country_code":"CA","type":"education","lineage":["https://openalex.org/I79817857"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Chris Choi","raw_affiliation_strings":["School of Hospitality and Tourism Management, University of Guelph, Guelph, Canada N1G 2W1"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hospitality and Tourism Management, University of Guelph, Guelph, Canada N1G 2W1","institution_ids":["https://openalex.org/I79817857"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5101810954"],"corresponding_institution_ids":["https://openalex.org/I204983213"],"apc_list":{"value":4440,"currency":"USD","value_usd":4440},"apc_paid":null,"fwci":22.1534,"has_fulltext":false,"cited_by_count":122,"citation_normalized_percentile":{"value":0.99180145,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"66","issue":"8","first_page":"1153","last_page":"1160"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9160000085830688,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9160000085830688,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.06870000064373016,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.004699999932199717,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9449999928474426},{"id":"https://openalex.org/keywords/member-satisfaction","display_name":"member satisfaction","score":0.7639999985694885},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.8920000195503235},{"id":"https://openalex.org/keywords/brand-attitude","display_name":"brand attitude","score":0.9779999852180481},{"id":"https://openalex.org/keywords/online-consumer-behavior","display_name":"online consumer behavior","score":0.628000020980835},{"id":"https://openalex.org/keywords/service-blueprint","display_name":"service blueprint","score":0.6809999942779541},{"id":"https://openalex.org/keywords/online-travel","display_name":"online travel","score":0.4580000042915344}],"concepts":[{"id":"https://openalex.org/C155911762","wikidata":"https://www.wikidata.org/wiki/Q422321","display_name":"Blueprint","level":2,"score":0.7578777074813843},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7454235553741455},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.7305437326431274},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5918474197387695},{"id":"https://openalex.org/C2777756574","wikidata":"https://www.wikidata.org/wiki/Q210980","display_name":"Virtual community","level":3,"score":0.5846331715583801},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.566869854927063},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5634795427322388},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.5499266982078552},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.539671778678894},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5189175605773926},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.44413670897483826},{"id":"https://openalex.org/C2775834023","wikidata":"https://www.wikidata.org/wiki/Q2989307","display_name":"Brand community","level":3,"score":0.41575315594673157},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3794350028038025},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.35063308477401733},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20947962999343872},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.14788463711738586},{"id":"https://openalex.org/C152455256","wikidata":"https://www.wikidata.org/wiki/Q1900597","display_name":"Brand awareness","level":2,"score":0.09189364314079285},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0912204384803772},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0811222493648529},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07685446739196777},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.jbusres.2012.03.011","doi":"https://doi.org/10.1016/j.jbusres.2012.03.011","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2012.03.011","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:jbrese:v:66:y:2013:i:8:p:1153-1160","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0148296312000951","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.5799999833106995}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[{"id":"https://openalex.org/G1961107108","display_name":"\u57fa\u4e8e\u7f51\u7edc\u793e\u4f1a\u8d44\u672c\u7406\u8bba\u7684\u4e2d\u56fd\u865a\u62df\u793e\u533a\u53c2\u4e0e\u8005\u884c\u4e3a\u7ba1\u7406\u7814\u7a76","funder_award_id":"70803008","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G3921560034","display_name":null,"funder_award_id":"201104426","funder_id":"https://openalex.org/F4320321543","funder_display_name":"China Postdoctoral Science Foundation"}],"funders":[{"id":"https://openalex.org/F4320308324","display_name":"McKnight Foundation","ror":"https://ror.org/003ghvj67"},{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320321543","display_name":"China Postdoctoral Science Foundation","ror":"https://ror.org/0426zh255"},{"id":"https://openalex.org/F4320322598","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":82,"referenced_works":["https://openalex.org/W106705525","https://openalex.org/W151499103","https://openalex.org/W167963010","https://openalex.org/W171375216","https://openalex.org/W205133821","https://openalex.org/W1488837022","https://openalex.org/W1491365562","https://openalex.org/W1491644571","https://openalex.org/W1508529596","https://openalex.org/W1516391651","https://openalex.org/W1562891728","https://openalex.org/W1569913810","https://openalex.org/W1584583063","https://openalex.org/W1607210182","https://openalex.org/W1701997457","https://openalex.org/W1708393801","https://openalex.org/W1721421031","https://openalex.org/W1970336511","https://openalex.org/W1971684258","https://openalex.org/W1972000741","https://openalex.org/W1973852121","https://openalex.org/W1978764256","https://openalex.org/W1979660882","https://openalex.org/W1981018178","https://openalex.org/W1983038965","https://openalex.org/W1983484168","https://openalex.org/W1985779860","https://openalex.org/W1989993441","https://openalex.org/W1992115987","https://openalex.org/W1994373531","https://openalex.org/W1994588668","https://openalex.org/W1996343386","https://openalex.org/W1997858739","https://openalex.org/W1998836400","https://openalex.org/W1999007906","https://openalex.org/W2000632231","https://openalex.org/W2012357219","https://openalex.org/W2017768073","https://openalex.org/W2032060714","https://openalex.org/W2036389121","https://openalex.org/W2042214850","https://openalex.org/W2044110885","https://openalex.org/W2045234702","https://openalex.org/W2045281686","https://openalex.org/W2053441572","https://openalex.org/W2056877099","https://openalex.org/W2057733567","https://openalex.org/W2059148710","https://openalex.org/W2060200217","https://openalex.org/W2065189722","https://openalex.org/W2065399499","https://openalex.org/W2070544038","https://openalex.org/W2080948272","https://openalex.org/W2098450657","https://openalex.org/W2099078684","https://openalex.org/W2099117300","https://openalex.org/W2099697766","https://openalex.org/W2103238416","https://openalex.org/W2103591548","https://openalex.org/W2107395706","https://openalex.org/W2116339812","https://openalex.org/W2117799311","https://openalex.org/W2120789618","https://openalex.org/W2122912498","https://openalex.org/W2129816650","https://openalex.org/W2142565744","https://openalex.org/W2142718884","https://openalex.org/W2157441393","https://openalex.org/W2160391312","https://openalex.org/W2160752569","https://openalex.org/W2165905365","https://openalex.org/W2315742253","https://openalex.org/W2320979925","https://openalex.org/W2502804801","https://openalex.org/W2564496716","https://openalex.org/W2988291661","https://openalex.org/W3125014584","https://openalex.org/W3146026218","https://openalex.org/W3184295504","https://openalex.org/W4249198292","https://openalex.org/W4253207348","https://openalex.org/W6633998263"],"related_works":["https://openalex.org/W2507152512","https://openalex.org/W1981844514","https://openalex.org/W1855345438","https://openalex.org/W2063422983","https://openalex.org/W3026569443","https://openalex.org/W4250802257","https://openalex.org/W1996343386","https://openalex.org/W7098211992","https://openalex.org/W2359610488","https://openalex.org/W4292509492"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":14},{"year":2020,"cited_by_count":13},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":10},{"year":2017,"cited_by_count":12},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":13},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":2}],"updated_date":"2026-10-22T18:32:59.640997","created_date":"2016-06-24T00:00:00"}