{"id":"https://openalex.org/W2054462533","doi":null,"title":"Why e-Service Development is Different: A Literature Review","display_name":"Why e-Service Development is Different: A Literature Review","publication_year":2010,"publication_date":"2010-07-17","ids":{"openalex":"https://openalex.org/W2054462533","mag":"2054462533"},"language":"en","primary_location":{"id":"pmh:oai:www.alexandria.unisg.ch:220565","doi":null,"is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/220565/1/JML_193.pdf","pdf_url":"http://www.alexandria.unisg.ch/220565/1/JML_193.pdf","source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Journal paper"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1723174_code1511084.pdf?abstractid=1641591","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085034251","display_name":"Christoph Riedl","orcid":"https://orcid.org/0000-0002-3807-6364","observed_orcids":["https://orcid.org/0000-0002-3807-6364"]},"institutions":[{"id":"https://openalex.org/I12912129","display_name":"Northeastern University","ror":"https://ror.org/04t5xt781","country_code":"US","type":"education","lineage":["https://openalex.org/I12912129"]},{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Christoph Riedl","raw_affiliation_strings":["Harvard University - Institute for Quantitative Social Science","Northeastern University - D\u2019Amore-McKim School of Business"],"raw_orcid":"https://orcid.org/0000-0002-3807-6364","affiliations":[{"raw_affiliation_string":"Harvard University - Institute for Quantitative Social Science","institution_ids":["https://openalex.org/I136199984"]},{"raw_affiliation_string":"Northeastern University - D\u2019Amore-McKim School of Business","institution_ids":["https://openalex.org/I12912129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031171331","display_name":"Jan Marco Leimeister","orcid":"https://orcid.org/0000-0002-1990-2894","observed_orcids":["https://orcid.org/0000-0002-1990-2894"]},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]},{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH","DE"],"is_corresponding":false,"raw_author_name":"Jan Marco Leimeister","raw_affiliation_strings":["University of St. Gallen","University of Kassel - Information Systems"],"raw_orcid":"https://orcid.org/0000-0002-1990-2894","affiliations":[{"raw_affiliation_string":"University of St. Gallen","institution_ids":["https://openalex.org/I202963720"]},{"raw_affiliation_string":"University of Kassel - Information Systems","institution_ids":["https://openalex.org/I106157433"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077586272","display_name":"Helmut Krcmar","orcid":"https://orcid.org/0000-0002-2754-8493","observed_orcids":["https://orcid.org/0000-0002-2754-8493","https://orcid.org/0000-0001-9724-4922"]},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Helmut Krcmar","raw_affiliation_strings":["Technische Universit\u00e4t M\u00fcnchen - TUM"],"raw_orcid":"https://orcid.org/0000-0002-2754-8493","affiliations":[{"raw_affiliation_string":"Technische Universit\u00e4t M\u00fcnchen - TUM","institution_ids":["https://openalex.org/I62916508"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7397,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.8574638,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/new-service-development","display_name":"new service development","score":0.8650000095367432},{"id":"https://openalex.org/keywords/electronic-services","display_name":"electronic services","score":0.8059999942779541},{"id":"https://openalex.org/keywords/online-services","display_name":"online services","score":0.6349999904632568},{"id":"https://openalex.org/keywords/service-feedback","display_name":"service feedback","score":0.6600000262260437}],"concepts":[{"id":"https://openalex.org/C165696696","wikidata":"https://www.wikidata.org/wiki/Q11287","display_name":"Exploit","level":2,"score":0.6845077276229858},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.677980363368988},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.6297886371612549},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6285160779953003},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5309625864028931},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4672028720378876},{"id":"https://openalex.org/C542858634","wikidata":"https://www.wikidata.org/wiki/Q7455845","display_name":"Services computing","level":3,"score":0.4506511688232422},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.44076237082481384},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4353524148464203},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4344615340232849},{"id":"https://openalex.org/C2776854086","wikidata":"https://www.wikidata.org/wiki/Q1273271","display_name":"E-services","level":2,"score":0.4324856102466583},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3592941164970398},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.24197673797607422},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.23901009559631348},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.22109487652778625},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16438356041908264},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.062320977449417114},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"pmh:oai:www.alexandria.unisg.ch:220565","doi":null,"is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/220565/1/JML_193.pdf","pdf_url":"http://www.alexandria.unisg.ch/220565/1/JML_193.pdf","source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Journal paper"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.178.1365","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.178.1365","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://home.in.tum.de/%7Eriedlc/res/RiedlLeimeisterKrcmar2010-eSJ-preprint.pdf","raw_type":"text"},{"id":"pmh:oai:muse.jhu.edu:/article/480825","doi":null,"is_oa":false,"landing_page_url":"https://muse.jhu.edu/pub/3/article/480825","pdf_url":null,"source":{"id":"https://openalex.org/S4377196299","display_name":"Project Muse (Johns Hopkins University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I145311948","host_organization_name":"Johns Hopkins University","host_organization_lineage":["https://openalex.org/I145311948"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"mag:2054462533","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1723174_code1511084.pdf?abstractid=1641591","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},{"id":"pmh:oai:alexandria.unisg.ch:20.500.14171/93638","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/handle/20.500.14171/93638","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":{"id":"mag:2054462533","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1723174_code1511084.pdf?abstractid=1641591","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W560702262","https://openalex.org/W1486631450","https://openalex.org/W1603504818","https://openalex.org/W1659008659","https://openalex.org/W1784362285","https://openalex.org/W1886337131","https://openalex.org/W1963226129","https://openalex.org/W1983461655","https://openalex.org/W1987636907","https://openalex.org/W1993259333","https://openalex.org/W1994567184","https://openalex.org/W1995415491","https://openalex.org/W1996790309","https://openalex.org/W2011896860","https://openalex.org/W2012922584","https://openalex.org/W2015569257","https://openalex.org/W2025316385","https://openalex.org/W2031973899","https://openalex.org/W2032570890","https://openalex.org/W2036163792","https://openalex.org/W2036892978","https://openalex.org/W2039318349","https://openalex.org/W2046553909","https://openalex.org/W2050825106","https://openalex.org/W2056854682","https://openalex.org/W2073881677","https://openalex.org/W2078250936","https://openalex.org/W2078915446","https://openalex.org/W2092654392","https://openalex.org/W2102586032","https://openalex.org/W2115638497","https://openalex.org/W2119923495","https://openalex.org/W2130022913","https://openalex.org/W2141274032","https://openalex.org/W2144884044","https://openalex.org/W2151694441","https://openalex.org/W2153027554","https://openalex.org/W2202860973","https://openalex.org/W2486137291","https://openalex.org/W2491592051","https://openalex.org/W2626239712","https://openalex.org/W2798660456"],"related_works":["https://openalex.org/W23891356","https://openalex.org/W1536818370","https://openalex.org/W2753882566","https://openalex.org/W7100073901","https://openalex.org/W41190214","https://openalex.org/W3160225028","https://openalex.org/W2002255341","https://openalex.org/W829887561","https://openalex.org/W200178914","https://openalex.org/W2946958637"],"abstract_inverted_index":{"As":[0],"the":[1,11,38,84,108,131,143],"importance":[2,12],"of":[3,13,30,42,50,86,158],"services":[4,19,31,35,58,136],"in":[5,94,117,141],"our":[6],"society":[7],"increases,":[8],"so":[9],"does":[10],"systematic":[14],"approaches":[15],"to":[16,46,80,106,128],"develop":[17],"these":[18],"-":[20],"commonly":[21],"termed":[22],"New":[23],"Service":[24],"Development":[25],"(NSD).":[26],"An":[27],"increasing":[28],"proportion":[29],"are":[32,68,102,123],"now":[33],"electronic":[34,55,87,118,135],"delivered":[36],"over":[37,138],"Internet.":[39],"The":[40],"purpose":[41],"this":[43],"article":[44],"is":[45],"derive":[47],"a":[48,72],"set":[49],"key":[51,66],"attributes":[52,67],"that":[53,134],"distinguish":[54],"from":[56],"non-electronic":[57,139],"and":[59,112,150,155],"their":[60,81],"potential":[61],"influence":[62],"on":[63],"NSD.":[64],"These":[65],"then":[69],"used":[70],"as":[71],"framework":[73],"for":[74,83,152],"analyzing":[75],"NSD":[76,95,100,121],"literature":[77],"with":[78],"regards":[79],"applicability":[82],"development":[85],"services.":[88,119],"This":[89],"analysis":[90],"reveals":[91],"several":[92],"gaps":[93],"research.":[96],"In":[97],"particular,":[98,142],"current":[99],"methods":[101,122],"not":[103,125],"well":[104,126],"equipped":[105],"address":[107],"rapidly":[109],"changing":[110],"nature":[111],"specific":[113],"cost":[114],"structure":[115],"found":[116],"Current":[120],"also":[124],"suited":[127],"fully":[129],"exploit":[130],"various":[132],"advantages":[133],"offer":[137],"counterparts,":[140],"transparent":[144],"feedback":[145],"generated":[146],"by":[147],"service":[148,159],"usage":[149],"potentials":[151],"continuous":[153],"improvement":[154],"rapid":[156],"deployment":[157],"changes.":[160]},"counts_by_year":[{"year":2022,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2016-06-24T00:00:00"}