{"id":"https://openalex.org/W2052607396","doi":"https://doi.org/10.1080/02664760802185761","title":"Exploiting the balanced scorecard in the Operations Department: the Ducati Motor Holding case","display_name":"Exploiting the balanced scorecard in the Operations Department: the Ducati Motor Holding case","publication_year":2008,"publication_date":"2008-06-14","ids":{"openalex":"https://openalex.org/W2052607396","doi":"https://doi.org/10.1080/02664760802185761","mag":"2052607396"},"language":"en","primary_location":{"id":"doi:10.1080/02664760802185761","doi":"https://doi.org/10.1080/02664760802185761","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02664760802185761","pdf_url":null,"source":{"id":"https://openalex.org/S165057322","display_name":"Production Planning & Control","issn_l":"0953-7287","issn":["0953-7287","1366-5871"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","fnege-2","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Production Planning & Control","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070532103","display_name":"Alberto Grando","orcid":"https://orcid.org/0000-0001-9047-0548","observed_orcids":["https://orcid.org/0000-0001-9047-0548"]},"institutions":[{"id":"https://openalex.org/I71209653","display_name":"Bocconi University","ror":"https://ror.org/05crjpb27","country_code":"IT","type":"education","lineage":["https://openalex.org/I71209653"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Alberto Grando","raw_affiliation_strings":["a SDA Bocconi School of Management , Operations and Technology Management Unit , Milano, Italy","SDA Bocconi School of Management , Operations and Technology Management Unit , Milano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"a SDA Bocconi School of Management , Operations and Technology Management Unit , Milano, Italy","institution_ids":["https://openalex.org/I71209653"]},{"raw_affiliation_string":"SDA Bocconi School of Management , Operations and Technology Management Unit , Milano, Italy","institution_ids":["https://openalex.org/I71209653"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079852338","display_name":"Valeria Belvedere","orcid":"https://orcid.org/0000-0002-7748-5152","observed_orcids":["https://orcid.org/0000-0002-7748-5152"]},"institutions":[{"id":"https://openalex.org/I71209653","display_name":"Bocconi University","ror":"https://ror.org/05crjpb27","country_code":"IT","type":"education","lineage":["https://openalex.org/I71209653"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Valeria Belvedere","raw_affiliation_strings":["a SDA Bocconi School of Management , Operations and Technology Management Unit , Milano, Italy","SDA Bocconi School of Management , Operations and Technology Management Unit , Milano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"a SDA Bocconi School of Management , Operations and Technology Management Unit , Milano, Italy","institution_ids":["https://openalex.org/I71209653"]},{"raw_affiliation_string":"SDA Bocconi School of Management , Operations and Technology Management Unit , Milano, Italy","institution_ids":["https://openalex.org/I71209653"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5070532103"],"corresponding_institution_ids":["https://openalex.org/I71209653"],"apc_list":null,"apc_paid":null,"fwci":4.3472,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.95694185,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"19","issue":"5","first_page":"495","last_page":"507"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"balanced scorecard","score":1.0},{"id":"https://openalex.org/keywords/performance-measurement-systems","display_name":"performance measurement systems","score":0.8349999785423279},{"id":"https://openalex.org/keywords/manufacturing-performance-measurement","display_name":"manufacturing performance measurement","score":0.7179999947547913},{"id":"https://openalex.org/keywords/operations-department","display_name":"operations department","score":0.6050000190734863},{"id":"https://openalex.org/keywords/integrated-performance-measurement","display_name":"integrated performance measurement","score":0.7860000133514404},{"id":"https://openalex.org/keywords/interdepartmental-cooperation","display_name":"interdepartmental cooperation","score":0.8169999718666077},{"id":"https://openalex.org/keywords/motorcycle-industry","display_name":"motorcycle industry","score":0.42100000381469727}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.9800972938537598},{"id":"https://openalex.org/C201650216","wikidata":"https://www.wikidata.org/wiki/Q829492","display_name":"Procurement","level":2,"score":0.6781883239746094},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.6513063311576843},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6115029454231262},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4933559000492096},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4544059634208679},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44450023770332336},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.41898080706596375},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41361361742019653},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.33177632093429565},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23090437054634094},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10345438122749329},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/02664760802185761","doi":"https://doi.org/10.1080/02664760802185761","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02664760802185761","pdf_url":null,"source":{"id":"https://openalex.org/S165057322","display_name":"Production Planning & Control","issn_l":"0953-7287","issn":["0953-7287","1366-5871"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","fnege-2","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Production Planning & Control","raw_type":"journal-article"},{"id":"pmh:oai:iris.unibocconi.it:11565/505391","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/11565/505391","pdf_url":null,"source":{"id":"https://openalex.org/S7407055170","display_name":"Archivio istituzionale della Ricerca - Bocconi","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320323716","display_name":"Universit\u00e0 Bocconi","ror":"https://ror.org/05crjpb27"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W64963669","https://openalex.org/W82280882","https://openalex.org/W249837201","https://openalex.org/W359330698","https://openalex.org/W385499494","https://openalex.org/W565455913","https://openalex.org/W627781498","https://openalex.org/W633575458","https://openalex.org/W635554107","https://openalex.org/W653013339","https://openalex.org/W1485105842","https://openalex.org/W1496178956","https://openalex.org/W1496698723","https://openalex.org/W1504906176","https://openalex.org/W1510145948","https://openalex.org/W1521749722","https://openalex.org/W1539613702","https://openalex.org/W1574906399","https://openalex.org/W1577379725","https://openalex.org/W1579972629","https://openalex.org/W1587509195","https://openalex.org/W1601384483","https://openalex.org/W1955934323","https://openalex.org/W1971116390","https://openalex.org/W1973291189","https://openalex.org/W1980553770","https://openalex.org/W1983354604","https://openalex.org/W1988229579","https://openalex.org/W1990807821","https://openalex.org/W1996630988","https://openalex.org/W1996773515","https://openalex.org/W2002834577","https://openalex.org/W2021985364","https://openalex.org/W2031042538","https://openalex.org/W2038183389","https://openalex.org/W2042893014","https://openalex.org/W2047608847","https://openalex.org/W2055908029","https://openalex.org/W2069244589","https://openalex.org/W2071130782","https://openalex.org/W2085136917","https://openalex.org/W2087211130","https://openalex.org/W2091482086","https://openalex.org/W2093701863","https://openalex.org/W2104853920","https://openalex.org/W2114663259","https://openalex.org/W2117058266","https://openalex.org/W2141951329","https://openalex.org/W2143237057","https://openalex.org/W2144229800","https://openalex.org/W2147630696","https://openalex.org/W3023149111","https://openalex.org/W3136166860","https://openalex.org/W3151727758","https://openalex.org/W3211721509","https://openalex.org/W4210747513","https://openalex.org/W4297081765","https://openalex.org/W4301377693","https://openalex.org/W4383905236"],"related_works":["https://openalex.org/W2085902647","https://openalex.org/W7097763709","https://openalex.org/W2001110048","https://openalex.org/W2012695781","https://openalex.org/W2151546546","https://openalex.org/W31518811","https://openalex.org/W2924096340","https://openalex.org/W2922732555","https://openalex.org/W7114795933","https://openalex.org/W3109519397"],"abstract_inverted_index":{"The":[0,71,90],"literature":[1],"has":[2],"widely":[3],"discussed":[4],"how":[5],"to":[6,30,120],"measure":[7],"manufacturing":[8,18],"performance.":[9],"However,":[10],"even":[11],"though":[12],"several":[13],"indicators":[14],"have":[15],"been":[16],"proposed,":[17],"reporting":[19,65],"systems":[20,43],"still":[21],"suffer":[22],"from":[23],"a":[24,74,105],"number":[25],"of":[26,39,67,108],"problems,":[27,60],"which":[28,61],"according":[29],"recent":[31],"contributions,":[32],"can":[33],"be":[34],"solved":[35],"through":[36],"the":[37,54,59,64,68,84,95,101,109],"adoption":[38],"integrated":[40,52],"performance":[41],"measurement":[42],"(PMSs).":[44],"This":[45],"article":[46,72],"aims":[47],"at":[48],"understanding":[49],"whether":[50],"such":[51],"PMSs\u2013namely":[53],"balanced":[55,102],"scorecard\u2013can":[56],"actually":[57],"solve":[58],"usually":[62],"affect":[63],"system":[66],"Operations":[69],"Department.":[70],"presents":[73],"case-study":[75],"developed":[76],"in":[77],"Ducati":[78],"Motor":[79],"Holding":[80],"and":[81,87,112],"then":[82],"outlines":[83],"main":[85],"conclusions":[86],"managerial":[88],"implications.":[89],"empirical":[91],"analysis":[92],"demonstrates":[93],"that":[94],"key":[96],"benefits":[97],"brought":[98],"about":[99],"by":[100],"scorecard":[103],"concern":[104],"higher":[106],"responsiveness":[107],"decision-making":[110],"process":[111],"more":[113],"intense":[114],"cooperation":[115],"among":[116],"all":[117],"units":[118],"related":[119],"operations":[121],"management":[122],"(namely,":[123],"manufacturing,":[124],"logistics,":[125],"quality":[126],"management,":[127],"procurement,":[128],"maintenance).":[129]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}