{"id":"https://openalex.org/W2052232010","doi":"https://doi.org/10.1108/09604520110410638","title":"Relationship between measures of service quality and satisfaction of spectators in professional sports","display_name":"Relationship between measures of service quality and satisfaction of spectators in professional sports","publication_year":2001,"publication_date":"2001-12-01","ids":{"openalex":"https://openalex.org/W2052232010","doi":"https://doi.org/10.1108/09604520110410638","mag":"2052232010"},"language":"en","primary_location":{"id":"doi:10.1108/09604520110410638","doi":"https://doi.org/10.1108/09604520110410638","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09604520110410638","pdf_url":null,"source":{"id":"https://openalex.org/S4210192430","display_name":"Managing Service Quality","issn_l":"0960-4529","issn":["0960-4529","1758-8030"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managing Service Quality: An International Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Nicholas Theodorakis","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I147962203","display_name":"Democritus University of Thrace","ror":"https://ror.org/03bfqnx40","country_code":"GR","type":"education","lineage":["https://openalex.org/I147962203"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Nicholas Theodorakis","raw_affiliation_strings":["Nicholas Theodorakis is based at the Department of Physical Education and Sport Sciences, Democritus University of Thrace, Komotini, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nicholas Theodorakis is based at the Department of Physical Education and Sport Sciences, Democritus University of Thrace, Komotini, Greece","institution_ids":["https://openalex.org/I147962203"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017097516","display_name":"Chris Kambitsis","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I147962203","display_name":"Democritus University of Thrace","ror":"https://ror.org/03bfqnx40","country_code":"GR","type":"education","lineage":["https://openalex.org/I147962203"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Chris Kambitsis","raw_affiliation_strings":["Chris Kambitsis is based at the Department of Physical Education and Sport Sciences, Democritus University of Thrace, Komotini, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chris Kambitsis is based at the Department of Physical Education and Sport Sciences, Democritus University of Thrace, Komotini, Greece","institution_ids":["https://openalex.org/I147962203"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027388015","display_name":"\u0391\u03b8\u03b1\u03bd\u03ac\u03c3\u03b9\u03bf\u03c2 \u039b\u03ac\u03b9\u03bf\u03c2","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I145722265","display_name":"University of Thessaly","ror":"https://ror.org/04v4g9h31","country_code":"GR","type":"education","lineage":["https://openalex.org/I145722265"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Athanasios Laios","raw_affiliation_strings":["Athanasios Koustelios is based at the Department of Physical Education and Sport Sciences, University of Thessaly, Trikala, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Athanasios Koustelios is based at the Department of Physical Education and Sport Sciences, University of Thessaly, Trikala, Greece","institution_ids":["https://openalex.org/I145722265"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.3104,"has_fulltext":false,"cited_by_count":202,"citation_normalized_percentile":{"value":0.89782346,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"11","issue":"6","first_page":"431","last_page":"438"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10942","display_name":"Sports, Gender, and Society","score":0.004399999976158142,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.996999979019165},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/spectator-sports","display_name":"spectator sports","score":0.7889999747276306},{"id":"https://openalex.org/keywords/professional-basketball","display_name":"professional basketball","score":0.9089999794960022},{"id":"https://openalex.org/keywords/sports-spectators","display_name":"sports spectators","score":0.6570000052452087}],"concepts":[{"id":"https://openalex.org/C103189561","wikidata":"https://www.wikidata.org/wiki/Q5372","display_name":"Basketball","level":2,"score":0.8169800043106079},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.7180017232894897},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6304574012756348},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6021385788917542},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5493001937866211},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.54167640209198},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5314174294471741},{"id":"https://openalex.org/C91417265","wikidata":"https://www.wikidata.org/wiki/Q48519","display_name":"Sport management","level":2,"score":0.5020444393157959},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4959309995174408},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40031978487968445},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3829843997955322},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.2566531300544739},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12628188729286194},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.08062070608139038},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/09604520110410638","doi":"https://doi.org/10.1108/09604520110410638","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09604520110410638","pdf_url":null,"source":{"id":"https://openalex.org/S4210192430","display_name":"Managing Service Quality","issn_l":"0960-4529","issn":["0960-4529","1758-8030"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managing Service Quality: An International Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W7813166","https://openalex.org/W659549537","https://openalex.org/W1527528983","https://openalex.org/W1540650733","https://openalex.org/W1549078745","https://openalex.org/W1577717013","https://openalex.org/W1581842463","https://openalex.org/W1593332620","https://openalex.org/W1689771227","https://openalex.org/W1970732350","https://openalex.org/W1974376305","https://openalex.org/W1974950726","https://openalex.org/W1979907230","https://openalex.org/W1995561053","https://openalex.org/W2001706371","https://openalex.org/W2007220885","https://openalex.org/W2028809046","https://openalex.org/W2029758834","https://openalex.org/W2032290727","https://openalex.org/W2032343783","https://openalex.org/W2033300382","https://openalex.org/W2043947871","https://openalex.org/W2045345365","https://openalex.org/W2052414956","https://openalex.org/W2062526762","https://openalex.org/W2081774187","https://openalex.org/W2091541719","https://openalex.org/W2092494844","https://openalex.org/W2107208210","https://openalex.org/W2150550435","https://openalex.org/W2151531374","https://openalex.org/W2154049231","https://openalex.org/W2154403760","https://openalex.org/W2234232270","https://openalex.org/W2266371447","https://openalex.org/W2410753026","https://openalex.org/W2413655239","https://openalex.org/W2611897969","https://openalex.org/W4241862464","https://openalex.org/W4400902000","https://openalex.org/W4400902113"],"related_works":["https://openalex.org/W241963857","https://openalex.org/W2093837246","https://openalex.org/W2174161433","https://openalex.org/W3172738589","https://openalex.org/W2104886036","https://openalex.org/W4229459424","https://openalex.org/W271763677","https://openalex.org/W7100087162","https://openalex.org/W2012780007","https://openalex.org/W71600063"],"abstract_inverted_index":{"This":[0],"paper":[1],"attempts":[2],"to":[3,31],"examine":[4],"the":[5,29,36,56,64,69],"relationship":[6,17],"between":[7,18],"service":[8],"quality":[9],"and":[10,66],"customer":[11],"satisfaction":[12],"in":[13,50,62],"spectator":[14],"sports.":[15],"The":[16,53],"these":[19],"two":[20,46],"constructs":[21],"is":[22],"examined,":[23],"first,":[24],"by":[25,35,43],"a":[26],"review":[27],"of":[28,38,55,68],"literature":[30],"date":[32],"and,":[33,61],"second,":[34],"results":[37,54],"almost":[39],"200":[40],"questionnaires":[41],"completed":[42],"spectators":[44],"at":[45],"professional":[47],"basketball":[48],"games":[49],"Athens,":[51],"Greece.":[52],"questionnaire":[57],"study":[58,70],"are":[59,71,77],"examined":[60],"conclusion,":[63],"implications":[65],"limitations":[67],"discussed.":[72],"Areas":[73],"for":[74],"further":[75],"research":[76],"also":[78],"suggested.":[79]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":15},{"year":2020,"cited_by_count":9},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":11},{"year":2017,"cited_by_count":11},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":20},{"year":2013,"cited_by_count":14},{"year":2012,"cited_by_count":17}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
